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Drift MCP Server

Name: Drift
Availability: InStock
Author: Vinkius

drift.com

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Equip your AI agent to manage conversations, track contacts, and monitor agent availability via the Drift API.

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What is the Drift MCP Server?

The Drift MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Drift via 10 tools. Equip your AI agent to manage conversations, track contacts, and monitor agent availability via the Drift API. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (10)

get_contact_profileget_conversation_detailsget_drift_platform_metadatalist_drift_agentslist_drift_contactslist_drift_conversationslist_drift_playbookslist_latest_customer_interactionsquick_agent_availability_auditsearch_contacts_by_email

Tools for your AI Agents to operate Drift

Ask your AI agent "List all active Drift conversations." and get the answer without opening a single dashboard. With 10 tools connected to real Drift data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

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Drift MCP Server capabilities

10 tools

get_contact_profile

Get full profile data and interaction history for a specific contact

get_conversation_details

Get detailed information and full transcript for a specific conversation

get_drift_platform_metadata

Retrieve metadata for the current authenticated Drift account

list_drift_agents

List all registered agents and users in your Drift organization

list_drift_contacts

List all contacts synchronized or identified in your Drift account

list_drift_conversations

List all active and recent customer conversations in Drift

list_drift_playbooks

List all configured conversational playbooks (bots)

list_latest_customer_interactions

Identify the most recently updated customer conversations

quick_agent_availability_audit

Retrieve a high-level summary of active agent availability statuses

search_contacts_by_email

Search for a contact using their email address

What the Drift MCP Server unlocks

Integrate Drift, the leading conversational marketing and sales platform, directly into your AI workflow. Manage your customer conversations and transcripts, track identified contacts and their profile attributes, monitor agent availability and roles, and oversee your conversational playbooks using natural language.

What you can do

Conversation Oversight — List and retrieve detailed information and full transcripts for all your Drift customer interactions.
Contact Intelligence — Monitor identified contacts, their email addresses, custom profile attributes, and organizational accounts.
Agent Management — Track real-time agent availability statuses, presence, and organizational roles across your team.
Playbook Monitoring — List all configured conversational playbooks (bots) and identify their current activation statuses.

How it works

1. Connect the Drift integration to your AI assistant.
2. Authorize using your Drift Personal Access Token or OAuth Token.
3. Orchestrate your conversational marketing and customer engagement through intuitive conversation.

Who is this for?

Sales Managers — Quickly check recent conversation transcripts and agent responsiveness on the go.
Marketing Operations — Monitor contact identification volumes and playbook statuses via chat.
Customer Success — Research specific contact profiles and interaction history to assist customers instantly.

Frequently asked questions about the Drift MCP Server

How do I get a Drift Auth Token?

Log in to your Drift account, navigate to Settings > App Settings, and create a new app or use an existing one to generate a Personal Access Token. Ensure the app has the necessary scopes for conversations and contacts.

Can the agent reply to Drift conversations?

This integration currently focuses on listing and auditing conversations, contacts, and agents. Sending active replies should be managed via the Drift agent application or web interface.

Does the integration show live agent presence?

Yes, you can use the list_drift_agents or quick_agent_availability_audit tools to retrieve real-time availability and presence statuses for your support and sales teams.