How to Use the Freshchat MCP in Windsurf

Q: Can Windsurf automatically reply to Freshchat users?

Yes. Cascade uses the sendchatmessage tool to post replies. You set the guidelines, and the agent handles the actual text generation and delivery.

Q: How does Windsurf find specific Freshchat customers?

It uses the searchchatusers tool. You give Cascade an email address, and it pulls the matching user profile along with their active conversation history.

Let Windsurf Cascade manage Freshchat support queues and send automated replies directly from your IDE via this MCP integration.

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Connect Freshchat MCP to Windsurf

Create your Vinkius account to connect Freshchat to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Freshchat with Windsurf

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Cascade reads your support instructions and starts pulling active chats using `list_conversations`. It doesn't wait for you to prompt every step. If a user asks about pricing, it grabs the chat history via `list_chat_messages` to understand the context. Once it knows what the customer wants, Cascade fires off a reply with `send_chat_message`. You just watch it work. It handles the entire back-and-forth without breaking your coding flow.

Map agents to customer issues.

Support routing gets messy fast. You can tell Cascade to audit your current routing setup. It pulls your team structure using `list_agent_groups` and checks individual workloads with `list_support_agents`. If a specific conversation needs a human touch, Cascade finds the right person. It cross-references the customer's profile via `get_chat_user_details` and assigns the chat to an agent who actually knows the account.

Monitor account and channel health.

You need to know if your chat widget is actually working. Cascade runs a quick diagnostic using `check_account_status` to verify your Freshchat integration is live. Then it maps out where your traffic is coming from. By calling `list_chat_channels`, the agent gives you a breakdown of which portals or apps are driving the most support requests right now.

Setup guide

Set up Freshchat MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Freshchat MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Freshchat payment history." If connected, Cascade will call the Freshchat tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "freshchat-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshchat. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Freshchat MCP in Windsurf

Open your Windsurf settings and navigate to the Cascade MCP Servers UI. You can add the server configuration directly to your `mcp_config.json` file. Hit refresh in the MCP panel to load the tools.

Yes. Cascade uses the `send_chat_message` tool to post replies. You set the guidelines, and the agent handles the actual text generation and delivery.

It uses the `search_chat_users` tool. You give Cascade an email address, and it pulls the matching user profile along with their active conversation history.

Cascade reads the error response and adjusts its plan. If a conversation ID is invalid, it runs `list_conversations` again to get the correct identifier before retrying.

The server accesses plain text chat transcripts and user emails through the Freshchat API. Your data stays between the Freshchat servers, your local machine, and the LLM provider powering Cascade. Vinkius isolates the connection in a secure V8 sandbox and never logs your chat histories.

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