Can my agent create an internal note instead of replying to the customer in Groove?

Yes. When using the 'create_message' tool, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.

How do I update the status of a ticket to 'closed' via chat?

You can use the 'update_ticket_state' tool. Provide the Ticket Number and set the state parameter to 'closed'. Your agent will then organize your inbox by resolving the ticket programmatically flawlessy.

Can I list all support agents to check who is assigned to a ticket through the agent?

Absolutely. Use the 'list_agents' tool. Your agent will retrieve a full list of support staff, allowing you to audit assignments or identify the primary owner of any customer conversation natively.

Groove MCP Server for Vercel AI SDK 12 tools — connect in under 2 minutes

Name: Groove
Availability: InStock
Author: Vinkius

ai-sdk.dev/docs/ai-sdk-core/mcp

Built by Vinkius GDPR 12 Tools SDK

The Vercel AI SDK is the TypeScript toolkit for building AI-powered applications. Connect Groove through Vinkius and every tool is available as a typed function. ready for React Server Components, API routes, or any Node.js backend.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

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Vinkius supports streamable HTTP and SSE.

typescript

import { createMCPClient } from "@ai-sdk/mcp";
import { generateText } from "ai";
import { openai } from "@ai-sdk/openai";

async function main() {
  const mcpClient = await createMCPClient({
    transport: {
      type: "http",
      // Your Vinkius token. get it at cloud.vinkius.com
      url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    },
  });

  try {
    const tools = await mcpClient.tools();
    const { text } = await generateText({
      model: openai("gpt-4o"),
      tools,
      prompt: "Using Groove, list all available capabilities.",
    });
    console.log(text);
  } finally {
    await mcpClient.close();
  }
}

main();

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About Groove MCP Server

Connect your Groove helpdesk account to any AI agent and take full control of your customer support operations through natural conversation.

The Vercel AI SDK gives every Groove tool full TypeScript type inference, IDE autocomplete, and compile-time error checking. Connect 12 tools through Vinkius and stream results progressively to React, Svelte, or Vue components. works on Edge Functions, Cloudflare Workers, and any Node.js runtime.

What you can do

Ticket Orchestration — List all support tickets and retrieve specific conversation summaries natively
Live Customer Reply — Draft and send replies or internal notes to specific tickets flawlessy
Status Management — Update ticket states including opened, pending, and closed to keep your inbox organized synchronously
Agent Oversight — List active support agents and retrieve individual productivity details natively
Customer Navigation — Search and retrieve customer profiles, including their full contact history flawlessly
Mailbox Coordination — List and inspect all configured mailboxes to manage multi-channel support synchronously

The Groove MCP Server exposes 12 tools through the Vinkius. Connect it to Vercel AI SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Groove to Vercel AI SDK via MCP

Follow these steps to integrate the Groove MCP Server with Vercel AI SDK.

Install dependencies

Run npm install @ai-sdk/mcp ai @ai-sdk/openai

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Run the script

Save to agent.ts and run with npx tsx agent.ts

Explore tools

The SDK discovers 12 tools from Groove and passes them to the LLM

Why Use Vercel AI SDK with the Groove MCP Server

Vercel AI SDK provides unique advantages when paired with Groove through the Model Context Protocol.

TypeScript-first: every MCP tool gets full type inference, IDE autocomplete, and compile-time error checking out of the box

Framework-agnostic core works with Next.js, Nuxt, SvelteKit, or any Node.js runtime. same Groove integration everywhere

Built-in streaming UI primitives let you display Groove tool results progressively in React, Svelte, or Vue components

Edge-compatible: the AI SDK runs on Vercel Edge Functions, Cloudflare Workers, and other edge runtimes for minimal latency

Groove + Vercel AI SDK Use Cases

Practical scenarios where Vercel AI SDK combined with the Groove MCP Server delivers measurable value.

AI-powered web apps: build dashboards that query Groove in real-time and stream results to the UI with zero loading states

API backends: create serverless endpoints that orchestrate Groove tools and return structured JSON responses to any frontend

Chatbots with tool use: embed Groove capabilities into conversational interfaces with streaming responses and tool call visibility

Internal tools: build admin panels where team members interact with Groove through natural language queries

Groove MCP Tools for Vercel AI SDK (12)

These 12 tools become available when you connect Groove to Vercel AI SDK via MCP:

create_message

Add a reply or internal note to a ticket

create_ticket

Create a new helpdesk ticket

get_agent

Get details for a specific agent by email

get_customer

Get details for a specific customer by email

get_mailbox

Get details for a specific mailbox by ID

get_ticket

Get details for a specific ticket by its number

list_agents

List all agents in the Groove account

list_customers

List all customers in the Groove account

list_mailboxes

List all mailboxes in the account

list_messages

List all messages and comments in a ticket

list_tickets

List all helpdesk tickets

update_ticket_state

Change the status of a ticket

Example Prompts for Groove in Vercel AI SDK

Ready-to-use prompts you can give your Vercel AI SDK agent to start working with Groove immediately.

"List my open tickets in Groove"

"Show the messages for ticket #405"

"Reply to ticket #402: 'Your refund has been issued and should appear in 3-5 days'"

Troubleshooting Groove MCP Server with Vercel AI SDK

Common issues when connecting Groove to Vercel AI SDK through the Vinkius, and how to resolve them.

createMCPClient is not a function

Install: npm install @ai-sdk/mcp

Groove + Vercel AI SDK FAQ

Common questions about integrating Groove MCP Server with Vercel AI SDK.

How does the Vercel AI SDK connect to MCP servers?

Import createMCPClient from @ai-sdk/mcp and pass the server URL. The SDK discovers all tools and provides typed TypeScript interfaces for each one.