Can my agent create an internal note instead of replying to the customer in Groove?

Yes. When using the 'create_message' tool, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.

How do I update the status of a ticket to 'closed' via chat?

You can use the 'update_ticket_state' tool. Provide the Ticket Number and set the state parameter to 'closed'. Your agent will then organize your inbox by resolving the ticket programmatically flawlessy.

Can I list all support agents to check who is assigned to a ticket through the agent?

Absolutely. Use the 'list_agents' tool. Your agent will retrieve a full list of support staff, allowing you to audit assignments or identify the primary owner of any customer conversation natively.

Groove MCP Server for Google ADK 12 tools — connect in under 2 minutes

Name: Groove
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Groove as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="groove_agent",
    instruction=(
        "You help users interact with Groove "
        "using 12 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Groove MCP Server

Connect your Groove helpdesk account to any AI agent and take full control of your customer support operations through natural conversation.

Google ADK natively supports Groove as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticket Orchestration — List all support tickets and retrieve specific conversation summaries natively
Live Customer Reply — Draft and send replies or internal notes to specific tickets flawlessy
Status Management — Update ticket states including opened, pending, and closed to keep your inbox organized synchronously
Agent Oversight — List active support agents and retrieve individual productivity details natively
Customer Navigation — Search and retrieve customer profiles, including their full contact history flawlessly
Mailbox Coordination — List and inspect all configured mailboxes to manage multi-channel support synchronously

The Groove MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Groove to Google ADK via MCP

Follow these steps to integrate the Groove MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 12 tools from Groove via MCP

Why Use Google ADK with the Groove MCP Server

Google ADK provides unique advantages when paired with Groove through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Groove

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Groove tools with BigQuery, Vertex AI, and Cloud Functions

Groove + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Groove MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Groove and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Groove tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Groove regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Groove

Groove MCP Tools for Google ADK (12)

These 12 tools become available when you connect Groove to Google ADK via MCP:

create_message

Add a reply or internal note to a ticket

create_ticket

Create a new helpdesk ticket

get_agent

Get details for a specific agent by email

get_customer

Get details for a specific customer by email

get_mailbox

Get details for a specific mailbox by ID

get_ticket

Get details for a specific ticket by its number

list_agents

List all agents in the Groove account

list_customers

List all customers in the Groove account

list_mailboxes

List all mailboxes in the account

list_messages

List all messages and comments in a ticket

list_tickets

List all helpdesk tickets

update_ticket_state

Change the status of a ticket

Example Prompts for Groove in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Groove immediately.

"List my open tickets in Groove"

"Show the messages for ticket #405"

"Reply to ticket #402: 'Your refund has been issued and should appear in 3-5 days'"

Troubleshooting Groove MCP Server with Google ADK

Common issues when connecting Groove to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Groove + Google ADK FAQ

Common questions about integrating Groove MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.