Can my agent create an internal note instead of replying to the customer in Groove?

Yes. When using the 'create_message' tool, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.

How do I update the status of a ticket to 'closed' via chat?

You can use the 'update_ticket_state' tool. Provide the Ticket Number and set the state parameter to 'closed'. Your agent will then organize your inbox by resolving the ticket programmatically flawlessy.

Can I list all support agents to check who is assigned to a ticket through the agent?

Absolutely. Use the 'list_agents' tool. Your agent will retrieve a full list of support staff, allowing you to audit assignments or identify the primary owner of any customer conversation natively.

Groove MCP Server for Cline 12 tools — connect in under 2 minutes

Name: Groove
Availability: InStock
Author: Vinkius

cline.bot/docs/mcp

Built by Vinkius GDPR 12 Tools IDE

Cline is an autonomous AI coding agent inside VS Code that plans, executes, and iterates on tasks. Wire Groove through Vinkius and Cline gains direct access to every tool. from data retrieval to workflow automation. without leaving the terminal.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Groove and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "groove": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

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High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Groove MCP Server

Connect your Groove helpdesk account to any AI agent and take full control of your customer support operations through natural conversation.

Cline operates autonomously inside VS Code. it reads your codebase, plans a strategy, and executes multi-step tasks including Groove tool calls without waiting for prompts between steps. Connect 12 tools through Vinkius and Cline can fetch data, generate code, and commit changes in a single autonomous run.

What you can do

Ticket Orchestration — List all support tickets and retrieve specific conversation summaries natively
Live Customer Reply — Draft and send replies or internal notes to specific tickets flawlessy
Status Management — Update ticket states including opened, pending, and closed to keep your inbox organized synchronously
Agent Oversight — List active support agents and retrieve individual productivity details natively
Customer Navigation — Search and retrieve customer profiles, including their full contact history flawlessly
Mailbox Coordination — List and inspect all configured mailboxes to manage multi-channel support synchronously

The Groove MCP Server exposes 12 tools through the Vinkius. Connect it to Cline in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Groove to Cline via MCP

Follow these steps to integrate the Groove MCP Server with Cline.

Open Cline MCP Settings

Click the MCP Servers icon in the Cline sidebar panel

Add remote server

Click "Add MCP Server" and paste the configuration above

Enable the server

Toggle the server switch to ON

Start using Groove

Ask Cline: "Using Groove, help me...". 12 tools available

Why Use Cline with the Groove MCP Server

Cline provides unique advantages when paired with Groove through the Model Context Protocol.

Cline operates autonomously. it reads your codebase, plans a strategy, and executes multi-step tasks including MCP tool calls without step-by-step prompts

Runs inside VS Code, so you get MCP tool access alongside your existing extensions, terminal, and version control in a single window

Cline can create, edit, and delete files based on MCP tool responses, enabling end-to-end automation from data retrieval to code generation

Transparent execution: every tool call and file change is shown in Cline's activity log for full visibility and approval before committing

Groove + Cline Use Cases

Practical scenarios where Cline combined with the Groove MCP Server delivers measurable value.

Autonomous feature building: tell Cline to fetch data from Groove and scaffold a complete module with types, handlers, and tests

Codebase refactoring: use Groove tools to validate live data while Cline restructures your code to match updated schemas

Automated testing: Cline fetches real responses from Groove and generates snapshot tests or mocks based on actual payloads

Incident response: query Groove for real-time status and let Cline generate hotfix patches based on the findings

Groove MCP Tools for Cline (12)

These 12 tools become available when you connect Groove to Cline via MCP:

create_message

Add a reply or internal note to a ticket

create_ticket

Create a new helpdesk ticket

get_agent

Get details for a specific agent by email

get_customer

Get details for a specific customer by email

get_mailbox

Get details for a specific mailbox by ID

get_ticket

Get details for a specific ticket by its number

list_agents

List all agents in the Groove account

list_customers

List all customers in the Groove account

list_mailboxes

List all mailboxes in the account

list_messages

List all messages and comments in a ticket

list_tickets

List all helpdesk tickets

update_ticket_state

Change the status of a ticket

Example Prompts for Groove in Cline

Ready-to-use prompts you can give your Cline agent to start working with Groove immediately.

"List my open tickets in Groove"

"Show the messages for ticket #405"

"Reply to ticket #402: 'Your refund has been issued and should appear in 3-5 days'"

Troubleshooting Groove MCP Server with Cline

Common issues when connecting Groove to Cline through the Vinkius, and how to resolve them.

Server shows error in sidebar

Click the server name to see logs. Verify the URL and token are correct.

Groove + Cline FAQ

Common questions about integrating Groove MCP Server with Cline.

How does Cline connect to MCP servers?

Cline reads MCP server configurations from its settings panel in VS Code. Add the server URL and Cline discovers all available tools on initialization.