How to Use the Help Scout MCP in Claude Code

Q: How can I use Claude Code for a daily Help Scout ratings report?

Write a shell script that runs claude exec 'listcustomerratings --days 30'. Pipe the JSON output to jq to format it, then send it wherever you need it. Schedule it with cron.

Q: Can I pipe a list of Help Scout conversation IDs to another script with Claude Code?

Yes. Run claude exec 'listconversations' jq -r '..id' to get a clean list of IDs. You can then pipe that list directly to xargs or a while read loop for further processing.

Q: What's the command for Claude Code to close a specific Help Scout ticket?

It's claude exec 'updateconvostatus --id 12345 --status closed'. You pass the conversation ID and the new status as arguments to the tool.

Q: How do I get a list of all my Help Scout mailboxes and their IDs with Claude Code?

Just run claude exec 'listmailboxes'. It will return a JSON array of all your mailboxes, including their names and IDs, which you can then use in other scripts.

Manage Help Scout from your terminal or CI/CD pipeline with Claude Code.

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Connect Help Scout MCP to Claude Code

Create your Vinkius account to connect Help Scout to Claude Code and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Help Scout with Claude Code

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Script Your Support Operations

This is Help Scout for the command line. Pipe commands together to build powerful one-liners. For instance, get all open ticket IDs with `claude exec 'list_conversations --status active'` and pipe them directly into another script for processing. You can build complex scripts this way. Grab a list of conversations, run them through a local script that decides which ones to close, and then use `xargs` to pass the IDs to another Claude Code command that calls `update_convo_status`.

Monitor Queues and Performance

Set up a cron job to watch your support queue. A simple shell script can call `list_conversations --mailbox_id 123` every few minutes. If the count exceeds a threshold, it can trigger an alert. You can also generate daily reports with this MCP server. Schedule a script to run `list_customer_ratings` at the end of the day, format the output, and email it to your support manager. Headless monitoring made simple.

Integrate Help Scout into Pipelines

Use this MCP server in your GitHub Actions. When a bug fix PR is merged, your workflow can automatically find the related ticket using `search_conversations`. Once it finds the ticket, the workflow can call `create_convo_note` to post a private update like "Fix for this issue was merged in commit #abc123" and then use `update_convo_status` to close it.

Setup guide

Set up Help Scout MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see help-scout-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Help Scout transactions." It will automatically discover and invoke the available Help Scout tools.

Terminal

claude mcp add --transport http help-scout-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Help Scout MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "help-scout-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Help Scout. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Help Scout MCP in Claude Code

Write a shell script that runs `claude exec 'list_customer_ratings --days 30'`. Pipe the JSON output to `jq` to format it, then send it wherever you need it. Schedule it with cron.

Yes. Run `claude exec 'list_conversations' | jq -r '.[].id'` to get a clean list of IDs. You can then pipe that list directly to `xargs` or a `while read` loop for further processing.

It's `claude exec 'update_convo_status --id 12345 --status closed'`. You pass the conversation ID and the new status as arguments to the tool.

Just run `claude exec 'list_mailboxes'`. It will return a JSON array of all your mailboxes, including their names and IDs, which you can then use in other scripts.

This server processes conversation metadata like status and tags, along with the content itself. Each call you make runs in a sandboxed V8 Isolate on Vinkius, which is destroyed after your request completes. Your data isn't persisted.

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