How to Use the Help Scout MCP in Cline

Let Cline build internal tools and dashboards using your live Help Scout data, right inside VS Code.

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Connect Help Scout MCP to Cline

Create your Vinkius account to connect Help Scout to Cline and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Help Scout with Cline

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Pull Live Support Data into Code

Tell Cline to build a component that shows active tickets. It will use the `list_conversations` tool, get the live data from your Help Scout account, and generate the code for you. No more dealing with API docs and test requests. You get a working file, ready to commit. Cline can also use `search_conversations` to grab a specific subset of tickets, or `get_customer` to pull profile data for a component. It writes the code that makes the API calls.

Automate Ticket Management with Cline

You can give Cline operational tasks. For example, "Find all conversations tagged 'spam-report' and close them." Cline understands the goal. It executes the plan: run `search_conversations` to get a list of IDs, then loop through each one and call `update_convo_status` to set them to 'closed'. It will show you the diff before committing, so you're always in control of your MCP agent.

Build Dashboards with this MCP Server

This MCP server is perfect for building internal dashboards. Ask Cline to "create a dashboard showing our latest customer satisfaction scores." Cline will use `list_customer_ratings` to fetch the data and then generate the HTML and JavaScript to display it. It can also pull in agent names with `list_staff_users` to show performance metrics.

Setup guide

Set up Help Scout MCP in Cline

Prerequisites

VS Code with Cline extension installed
Active Vinkius subscription with a valid endpoint token

1

Open Cline MCP settings

Click the Cline icon in the VS Code sidebar to open the Cline panel. Then click the MCP Servers icon (server stack) at the top-right corner of the panel.
2

Add a remote server

Click "Remote Servers" at the top, then click "Add Remote MCP". In the Name field, type help-scout-mcp. In the URL field, paste your Vinkius endpoint: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp. Get your token from cloud.vinkius.com.
3

Enable the server

After saving, the server appears in the Cline MCP panel. Toggle the switch to enable it. The status indicator turns green when the connection is live.
4

Start using tools

Return to the Cline chat and ask: "Check my latest Help Scout refund status." Cline will discover the available tools and request your approval before invoking each one — giving you full control over every action.

Cline MCP Settings

{
  "mcpServers": {
    "help-scout-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Common questions about Help Scout MCP in Cline

Yes, that's exactly what it's for. Tell Cline 'create a React component that lists the 10 most recent conversations'. It will use the `list_conversations` tool and write the .jsx file for you.

Just describe the task. For example, 'close all tickets in the 'Billing' mailbox that are older than 30 days'. Cline will use `search_conversations` and `update_convo_status` to get it done.

Absolutely. You can ask Cline to 'find conversations from customer@example.com about billing'. It uses the `search_conversations` tool to find the relevant history and can display it or save it to a file.

Yep. Just ask Cline to 'list all staff users'. It will run the `list_staff_users` tool and give you a clean list of your support agents, including their names and IDs.

The server accesses customer records, conversation history, and user lists from Help Scout. Vinkius manages all the authentication, so your credentials are never exposed. You connect Cline with a single, revocable token.

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