Jira Service Management (JSM) MCP Server for Windsurf 10 tools — connect in under 2 minutes
Windsurf brings agentic AI coding to a purpose-built IDE. Connect Jira Service Management (JSM) through the Vinkius and Cascade will auto-discover every tool — ask questions, generate code, and act on live data without leaving your editor.
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{
"mcpServers": {
"jira-service-management-jsm": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Jira Service Management (JSM) MCP Server
Empower your AI agents with Jira Service Management's leading ITSM platform. This MCP server allows you to list service desks, retrieve customer requests, manage organizations and queues, and access knowledge base articles directly through the Jira JSM API. Ideal for automating IT support and service delivery workflows.
Windsurf's Cascade agent chains multiple Jira Service Management (JSM) tool calls autonomously — query data, analyze results, and generate code in a single agentic session. Paste the Vinkius Edge URL, reload, and all 10 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
The Jira Service Management (JSM) MCP Server exposes 10 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Jira Service Management (JSM) to Windsurf via MCP
Follow these steps to integrate the Jira Service Management (JSM) MCP Server with Windsurf.
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Add the server
Paste the JSON configuration above into mcp_config.json
Save and reload
Windsurf will detect the new server automatically
Start using Jira Service Management (JSM)
Open Cascade and ask: "Using Jira Service Management (JSM), help me..." — 10 tools available
Why Use Windsurf with the Jira Service Management (JSM) MCP Server
Windsurf provides unique advantages when paired with Jira Service Management (JSM) through the Model Context Protocol.
Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
Purpose-built for agentic workflows — Cascade understands context across your entire codebase and integrates MCP tools natively
JSON-based configuration means zero code changes: paste a URL, reload, and all 10 tools are immediately available
Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Jira Service Management (JSM) + Windsurf Use Cases
Practical scenarios where Windsurf combined with the Jira Service Management (JSM) MCP Server delivers measurable value.
Automated code generation: ask Cascade to fetch data from Jira Service Management (JSM) and generate models, types, or handlers based on real API responses
Live debugging: query Jira Service Management (JSM) tools mid-session to inspect production data while debugging without leaving the editor
Documentation generation: pull schema information from Jira Service Management (JSM) and have Cascade generate comprehensive API docs automatically
Rapid prototyping: combine Jira Service Management (JSM) data with Cascade's code generation to scaffold entire features in minutes
Jira Service Management (JSM) MCP Tools for Windsurf (10)
These 10 tools become available when you connect Jira Service Management (JSM) to Windsurf via MCP:
get_info
Use for system health monitoring. Retrieves system information for the JSM instance
get_request
g., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request
get_service_desk
Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk
list_customers
Useful for identifying support recipients and their account details. Lists all customers for a specific service desk
list_knowledge_bases
Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk
list_organizations
Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM
list_queues
g., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk
list_request_types
g., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk
list_requests
Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests
list_service_desks
Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks
Example Prompts for Jira Service Management (JSM) in Windsurf
Ready-to-use prompts you can give your Windsurf agent to start working with Jira Service Management (JSM) immediately.
"List all active service desks in JSM."
"Show me the latest customer requests."
"Check the queues for service desk ID '1'."
Troubleshooting Jira Service Management (JSM) MCP Server with Windsurf
Common issues when connecting Jira Service Management (JSM) to Windsurf through the Vinkius, and how to resolve them.
Server not connecting
Jira Service Management (JSM) + Windsurf FAQ
Common questions about integrating Jira Service Management (JSM) MCP Server with Windsurf.
How does Windsurf discover MCP tools?
mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.Can Cascade chain multiple MCP tool calls?
Does Windsurf support multiple MCP servers?
mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.Connect Jira Service Management (JSM) with your favorite client
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Connect Jira Service Management (JSM) to Windsurf
Get your token, paste the configuration, and start using 10 tools in under 2 minutes. No API key management needed.