Where do I find my Kustomer API Key?

Log in to Kustomer, navigate to **Settings** > **Security** > **API Keys**, and create a new key with the necessary scopes.

Can I see chat messages in real-time?

The `list_conversation_messages` tool fetches the current history. While not a streaming 'live' view, it provides the most recent state.

Does this support creating customers?

The current version focus on data retrieval and analysis. Creation tools are planned for future updates.

Kustomer MCP Server for AutoGen 10 tools — connect in under 2 minutes

Name: Kustomer
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Kustomer as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="kustomer_agent",
            tools=tools,
            system_message=(
                "You help users with Kustomer. "
                "10 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Kustomer MCP Server

Connect your AI agent to Kustomer to streamline your support operations and customer data auditing.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Kustomer tools. Connect 10 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

Key Features

Omnichannel Conversation Access — List and audit support conversations from email, chat, and social channels
Customer 360 View — Fetch detailed customer profiles including custom attributes and history
Message Auditing — Retrieve the full message history for any support interaction
Timeline Search — Perform deep searches across customer timelines using complex JSON filters
Service Context — List support queues, agents, and custom data classes (Klasses)

Simple Setup

1. Subscribe to this server
2. Log in to Kustomer and generate a Bearer API Key (Settings > Security > API Keys)
3. Enter your key in the configuration panel
4. Start managing your support data via natural language

The Kustomer MCP Server exposes 10 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Kustomer to AutoGen via MCP

Follow these steps to integrate the Kustomer MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 10 tools from Kustomer automatically

Why Use AutoGen with the Kustomer MCP Server

AutoGen provides unique advantages when paired with Kustomer through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Kustomer tools to solve complex tasks

Role-based architecture lets you assign Kustomer tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Kustomer tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Kustomer tool responses in an isolated environment

Kustomer + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Kustomer MCP Server delivers measurable value.

Collaborative analysis: one agent queries Kustomer while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Kustomer, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Kustomer data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Kustomer responses in a sandboxed execution environment

Kustomer MCP Tools for AutoGen (10)

These 10 tools become available when you connect Kustomer to AutoGen via MCP:

check_kustomer_api_status

Check the status of the Kustomer API

get_conversation_details

Get details for a specific conversation

get_customer_profile

Get details for a specific customer

list_conversation_messages

List all messages in a conversation

list_data_klasses

List Kustomer custom data classes (Klasses)

list_kustomer_agents

List all support agents (users)

list_kustomer_customers

Essential for identifying customer IDs for support auditing. List all customers in Kustomer

list_support_conversations

List recent support conversations

list_support_queues

g., Billing, Technical Support) defined in Kustomer. List active support queues

search_kustomer_timeline

Provide filters as a JSON string. Perform a deep search across the customer timeline

Example Prompts for Kustomer in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Kustomer immediately.

"List the 10 most recent support conversations in Kustomer"

"Show the full profile for customer '65a4b3c2d1e0f'"

"Search the timeline for customers from 'Brazil'"

Troubleshooting Kustomer MCP Server with AutoGen

Common issues when connecting Kustomer to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Kustomer + AutoGen FAQ

Common questions about integrating Kustomer MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Kustomer tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.