Where do I find my Kustomer API Key?

Log in to Kustomer, navigate to **Settings** > **Security** > **API Keys**, and create a new key with the necessary scopes.

Can I see chat messages in real-time?

The `list_conversation_messages` tool fetches the current history. While not a streaming 'live' view, it provides the most recent state.

Does this support creating customers?

The current version focus on data retrieval and analysis. Creation tools are planned for future updates.

Kustomer MCP Server for Google ADK 10 tools — connect in under 2 minutes

Name: Kustomer
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Kustomer as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="kustomer_agent",
    instruction=(
        "You help users interact with Kustomer "
        "using 10 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Kustomer MCP Server

Connect your AI agent to Kustomer to streamline your support operations and customer data auditing.

Google ADK natively supports Kustomer as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

Key Features

Omnichannel Conversation Access — List and audit support conversations from email, chat, and social channels
Customer 360 View — Fetch detailed customer profiles including custom attributes and history
Message Auditing — Retrieve the full message history for any support interaction
Timeline Search — Perform deep searches across customer timelines using complex JSON filters
Service Context — List support queues, agents, and custom data classes (Klasses)

Simple Setup

1. Subscribe to this server
2. Log in to Kustomer and generate a Bearer API Key (Settings > Security > API Keys)
3. Enter your key in the configuration panel
4. Start managing your support data via natural language

The Kustomer MCP Server exposes 10 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Kustomer to Google ADK via MCP

Follow these steps to integrate the Kustomer MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 10 tools from Kustomer via MCP

Why Use Google ADK with the Kustomer MCP Server

Google ADK provides unique advantages when paired with Kustomer through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Kustomer

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Kustomer tools with BigQuery, Vertex AI, and Cloud Functions

Kustomer + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Kustomer MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Kustomer and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Kustomer tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Kustomer regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Kustomer

Kustomer MCP Tools for Google ADK (10)

These 10 tools become available when you connect Kustomer to Google ADK via MCP:

check_kustomer_api_status

Check the status of the Kustomer API

get_conversation_details

Get details for a specific conversation

get_customer_profile

Get details for a specific customer

list_conversation_messages

List all messages in a conversation

list_data_klasses

List Kustomer custom data classes (Klasses)

list_kustomer_agents

List all support agents (users)

list_kustomer_customers

Essential for identifying customer IDs for support auditing. List all customers in Kustomer

list_support_conversations

List recent support conversations

list_support_queues

g., Billing, Technical Support) defined in Kustomer. List active support queues

search_kustomer_timeline

Provide filters as a JSON string. Perform a deep search across the customer timeline

Example Prompts for Kustomer in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Kustomer immediately.

"List the 10 most recent support conversations in Kustomer"

"Show the full profile for customer '65a4b3c2d1e0f'"

"Search the timeline for customers from 'Brazil'"

Troubleshooting Kustomer MCP Server with Google ADK

Common issues when connecting Kustomer to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Kustomer + Google ADK FAQ

Common questions about integrating Kustomer MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.