Bring Community Feedback
to AutoGen
Learn how to connect UserEcho to AutoGen and start using 6 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the UserEcho MCP Server?
Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.
What you can do
- Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
- Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
- Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
- Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
- User Directory — List account users and team members to manage your support organization structure.
- Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.
How it works
1. Subscribe to this server
2. Enter your UserEcho API Token and Subdomain (found in your developer settings)
3. Start managing your community feedback from Claude, Cursor, or any MCP client
Who is this for?
- Customer Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
- Community Managers — monitor forum feedback and verify article availability directly from the workspace.
- Product Teams — coordinate bug reports and feature requests coming from UserEcho forums.
Built-in capabilities (6)
Add a new ticket
Get details for a specific ticket
List account users
List UserEcho forums
List knowledge base articles
List helpdesk tickets
Why AutoGen?
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use UserEcho tools. Connect 6 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
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Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use UserEcho tools to solve complex tasks
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Role-based architecture lets you assign UserEcho tool access to specific agents. a data analyst queries while a reviewer validates
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Human-in-the-loop support: agents can pause for human approval before executing sensitive UserEcho tool calls
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Code execution sandbox: AutoGen agents can write and run code that processes UserEcho tool responses in an isolated environment
UserEcho in AutoGen
UserEcho and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect UserEcho to AutoGen through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for UserEcho in AutoGen
The UserEcho MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 6 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in AutoGen only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
UserEcho for AutoGen
Every tool call from AutoGen to the UserEcho MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
Can I see the full conversation history of a support ticket?
Yes! Use the get_ticket_details tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.
How do I list all the help center articles in my account?
Run the list_kb_articles query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.
Is it possible to create a new ticket via AI for a customer?
Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.
How does AutoGen connect to MCP servers?
Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call UserEcho tools during their conversation turns.
Can different agents have different MCP tool access?
Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.
Does AutoGen support human approval for tool calls?
Yes. Configure human-in-the-loop mode so agents pause and request approval before executing sensitive MCP tool calls.
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Install: pip install "autogen-ext[mcp]"