UserEcho MCP Server with 6 Tools Ready for AI Agents

Name: UserEcho
Availability: InStock
Author: Vinkius

GDPR Free for Subscribers

Build a customer feedback community with idea voting, knowledge base, helpdesk, and live chat in one support ecosystem. Unlock 6 tools ready out of the box. Connect this App Connector to instantly empower AI agents like Claude Code, Cursor, or any MCP-compatible client with advanced capabilities.

Built for AI Agents by Vinkius

Ask AI about this App Connector

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius delivers Streamable HTTP and SSE to any MCP client

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High Security·Kill Switch·Plug and Play

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

What is the UserEcho MCP Server?

The UserEcho MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to UserEcho via 6 tools. Build a customer feedback community with idea voting, knowledge base, helpdesk, and live chat in one support ecosystem. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (6)

create_support_ticketget_ticket_detailslist_account_userslist_forumslist_kb_articleslist_tickets

Tools for your AI Agents to operate UserEcho

Ask your AI agent "List all active support tickets in my account." and get the answer without opening a single dashboard. With 6 tools connected to real UserEcho data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

Build your own MCP Server with our secure development framework →

The UserEcho App Connector works with every AI agent you already use

…and any MCP-compatible client

Use all 6 UserEcho tools with your AI agents right now

Empower your AI agents to connect to UserEcho and securely perform advanced actions on Vinkius infrastructure. Beyond a simple connection, you gain an advanced AI Gateway that provides complete visibility into agent activity, ensuring maximum governance and optimized token usage.

create_support_ticket

Add a new ticket

get_ticket_details

Get details for a specific ticket

list_account_users

List account users

list_forums

List UserEcho forums

list_kb_articles

List knowledge base articles

list_tickets

List helpdesk tickets

What the UserEcho MCP Server unlocks

Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.

What you can do

Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
User Directory — List account users and team members to manage your support organization structure.
Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.

How it works

1. Subscribe to this server
2. Enter your UserEcho API Token and Subdomain (found in your developer settings)
3. Start managing your community feedback from Claude, Cursor, or any MCP client

Who is this for?

Customer Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
Community Managers — monitor forum feedback and verify article availability directly from the workspace.
Product Teams — coordinate bug reports and feature requests coming from UserEcho forums.

Frequently asked questions about the UserEcho MCP Server

Can I see the full conversation history of a support ticket?

Yes! Use the get_ticket_details tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.

How do I list all the help center articles in my account?

Run the list_kb_articles query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.

Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.