Bring Community Feedback
to Cline
Learn how to connect UserEcho to Cline and start using 6 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the UserEcho MCP Server?
Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.
What you can do
- Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
- Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
- Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
- Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
- User Directory — List account users and team members to manage your support organization structure.
- Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.
How it works
1. Subscribe to this server
2. Enter your UserEcho API Token and Subdomain (found in your developer settings)
3. Start managing your community feedback from Claude, Cursor, or any MCP client
Who is this for?
- Customer Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
- Community Managers — monitor forum feedback and verify article availability directly from the workspace.
- Product Teams — coordinate bug reports and feature requests coming from UserEcho forums.
Built-in capabilities (6)
Add a new ticket
Get details for a specific ticket
List account users
List UserEcho forums
List knowledge base articles
List helpdesk tickets
Why Cline?
Cline operates autonomously inside VS Code. it reads your codebase, plans a strategy, and executes multi-step tasks including UserEcho tool calls without waiting for prompts between steps. Connect 6 tools through Vinkius and Cline can fetch data, generate code, and commit changes in a single autonomous run.
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Cline operates autonomously. it reads your codebase, plans a strategy, and executes multi-step tasks including MCP tool calls without step-by-step prompts
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Runs inside VS Code, so you get MCP tool access alongside your existing extensions, terminal, and version control in a single window
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Cline can create, edit, and delete files based on MCP tool responses, enabling end-to-end automation from data retrieval to code generation
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Transparent execution: every tool call and file change is shown in Cline's activity log for full visibility and approval before committing
UserEcho in Cline
UserEcho and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect UserEcho to Cline through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for UserEcho in Cline
The UserEcho MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 6 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in Cline only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
UserEcho for Cline
Every tool call from Cline to the UserEcho MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
Can I see the full conversation history of a support ticket?
Yes! Use the get_ticket_details tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.
How do I list all the help center articles in my account?
Run the list_kb_articles query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.
Is it possible to create a new ticket via AI for a customer?
Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.
How does Cline connect to MCP servers?
Cline reads MCP server configurations from its settings panel in VS Code. Add the server URL and Cline discovers all available tools on initialization.
Can Cline run MCP tools without approval?
By default, Cline asks for confirmation before executing tool calls. You can configure auto-approval rules for trusted servers in the settings.
Does Cline support multiple MCP servers at once?
Yes. Configure as many servers as needed. Cline can use tools from different servers within the same autonomous task execution.
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