Bring Community Feedback
to Mastra AI
Learn how to connect UserEcho to Mastra AI and start using 6 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
What is the UserEcho MCP Server?
Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.
What you can do
- Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
- Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
- Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
- Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
- User Directory — List account users and team members to manage your support organization structure.
- Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.
How it works
1. Subscribe to this server
2. Enter your UserEcho API Token and Subdomain (found in your developer settings)
3. Start managing your community feedback from Claude, Cursor, or any MCP client
Who is this for?
- Customer Support Managers — quickly retrieve ticket histories and monitor team activity via simple AI commands.
- Community Managers — monitor forum feedback and verify article availability directly from the workspace.
- Product Teams — coordinate bug reports and feature requests coming from UserEcho forums.
Built-in capabilities (6)
Add a new ticket
Get details for a specific ticket
List account users
List UserEcho forums
List knowledge base articles
List helpdesk tickets
Why Mastra AI?
Mastra's agent abstraction provides a clean separation between LLM logic and UserEcho tool infrastructure. Connect 6 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
- —
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add UserEcho without touching business code
- —
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
- —
TypeScript-native: full type inference for every UserEcho tool response with IDE autocomplete and compile-time checks
- —
One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
UserEcho in Mastra AI
UserEcho and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect UserEcho to Mastra AI through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for UserEcho in Mastra AI
The UserEcho MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 6 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in Mastra AI only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
UserEcho for Mastra AI
Every tool call from Mastra AI to the UserEcho MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
Can I see the full conversation history of a support ticket?
Yes! Use the get_ticket_details tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.
How do I list all the help center articles in my account?
Run the list_kb_articles query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.
Is it possible to create a new ticket via AI for a customer?
Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.
How does Mastra AI connect to MCP servers?
Create an MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.
Can Mastra agents use tools from multiple servers?
Yes. Pass multiple MCP clients to the agent constructor. Mastra merges all tool schemas and the agent can call any tool from any server.
Does Mastra support workflow orchestration?
Yes. Mastra has a built-in workflow engine that lets you chain MCP tool calls with branching logic, error handling, and parallel execution.
createMCPClient not exported
Install: npm install @mastra/mcp