Can I send emails through my shared inbox using the AI agent?

Yes. The `send_email` tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use `list_mailboxes` to see all available shared inboxes and their IDs.

Can I view the full conversation history for a customer thread?

Yes. Use `list_conversations` with a mailbox ID to browse all threads, then call `get_conversation_details` with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message.

Does Helpwise require two separate credentials?

Yes. Helpwise uses HTTP Basic Authentication with an **API Key** and an **API Secret**. Both are generated in your Helpwise account under **Settings** > **API**. The credentials are Base64-encoded and sent in the Authorization header as `Basic base64(apiKey:apiSecret)`.

INSTANT PLUG AND PLAY

Helpwise MCP Server for WindsurfGive Windsurf instant access to 7 tools to Create Contact, Get Conversation Details, List Contacts, and more

Name: Helpwise
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 7 Tools IDE

Windsurf brings agentic AI coding to a purpose-built IDE. Connect Helpwise through Vinkius and Cascade will auto-discover every tool. ask questions, generate code, and act on live data without leaving your editor.

Use with Your AI Agent

Ask AI about this App Connector for Windsurf

Open in ChatGPT Open in Claude Open in Perplexity

The Helpwise app connector for Windsurf is a standout in the Communication Messaging category — giving your AI agent 7 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Helpwise and 3,400+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "helpwise": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Helpwise MCP Server

Connect your Helpwise account to any AI agent and manage your shared inboxes through natural conversation.

Windsurf's Cascade agent chains multiple Helpwise tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 7 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.

What you can do

Mailbox Management — List all shared mailboxes (email, SMS, WhatsApp, social) with status and configuration
Conversation Tracking — Browse conversations in any mailbox and inspect individual threads with full message history
Contact Management — List all contacts and create new customer profiles with email and name
Email Sending — Send outgoing emails or replies through any connected mailbox
Team Overview — List all agents and team members linked to your account

The Helpwise MCP Server exposes 7 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 7 Helpwise tools available for Windsurf

When Windsurf connects to Helpwise through Vinkius, your AI agent gets direct access to every tool listed below — spanning shared-inbox, email-management, sms-support, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_contact

Create a new contact

get_conversation_details

Get details for a specific conversation

list_contacts

List Helpwise contacts

list_conversations

List conversations in a mailbox

list_mailboxes

List Helpwise shared inboxes

list_team_members

List team users

send_email

Send an outgoing email

Connect Helpwise to Windsurf via MCP

Follow these steps to wire Helpwise into Windsurf. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"

Add the server

Paste the JSON configuration above into mcp_config.json

Save and reload

Windsurf will detect the new server automatically

Start using Helpwise

Open Cascade and ask: "Using Helpwise, help me...". 7 tools available

Why Use Windsurf with the Helpwise MCP Server

Windsurf provides unique advantages when paired with Helpwise through the Model Context Protocol.

Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention

Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively

JSON-based configuration means zero code changes: paste a URL, reload, and all 7 tools are immediately available

Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts

Helpwise + Windsurf Use Cases

Practical scenarios where Windsurf combined with the Helpwise MCP Server delivers measurable value.

Automated code generation: ask Cascade to fetch data from Helpwise and generate models, types, or handlers based on real API responses

Live debugging: query Helpwise tools mid-session to inspect production data while debugging without leaving the editor

Documentation generation: pull schema information from Helpwise and have Cascade generate comprehensive API docs automatically

Rapid prototyping: combine Helpwise data with Cascade's code generation to scaffold entire features in minutes

Example Prompts for Helpwise in Windsurf

Ready-to-use prompts you can give your Windsurf agent to start working with Helpwise immediately.

"Show all shared mailboxes and the latest conversations in the support inbox."

"Create a new contact for 'Maria Silva' and send her a welcome email from the support mailbox."

"List all team members and show the full thread for the billing conversation."

Troubleshooting Helpwise MCP Server with Windsurf

Common issues when connecting Helpwise to Windsurf through the Vinkius, and how to resolve them.

Server not connecting

Check Settings → MCP for the server status. Try toggling it off and on.

Helpwise + Windsurf FAQ

Common questions about integrating Helpwise MCP Server with Windsurf.

How does Windsurf discover MCP tools?

Windsurf reads the mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.

Can Cascade chain multiple MCP tool calls?

Yes. Cascade is an agentic system. it can plan and execute multi-step workflows, calling several tools in sequence to accomplish complex tasks without manual prompting between steps.

Does Windsurf support multiple MCP servers?

Yes. Add as many servers as needed in mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.