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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Help Scout with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 12 capabilities

The complete Help Scout capability set.

These are the exact actions your AI can choose when you ask it to work with Help Scout.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Help Scout.

  1. 01

    Get conversation

    Get detailed information about a specific conversation

  2. 02

    List conversations

    Useful for monitoring incoming customer queries. List support conversations/tickets

  3. 03

    List mailboxes

    List all configured support mailboxes

  4. 04

    List tags

    List all available tags for categorizing conversations

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Help Scout.

  1. 05

    Create convo note

    Use this for team collaboration. Add a private note to a conversation

  2. 06

    Search conversations

    Search for conversations using a query

  3. 07

    List customer ratings

    List recent customer satisfaction ratings

  4. 08

    List staff users

    List all support agents/users in the tenant

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Help Scout.

  1. 09

    Update convo status

    Change the status of a conversation (e.g., active, closed)

  2. 10

    Get customer

    Get detailed profile information for a specific customer

  3. 11

    List customers

    List all customers registered in the help desk

  4. 12

    List workflows

    List automated support workflows

Observed, not estimated

864ms average. Fast in production.

Help Scout is checked daily against the live service.

Daily averagePeak 1007ms
Aug 20Today
Fastest day
693ms
Slowest day
1007ms
14-day trend
Slowing+42%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Help Scout, so you can see the experience inside your AI.

It does not authenticate your account with Help Scout. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Help Scout Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Help Scout capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "help-scout-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Help Scout owners ask.

  • 01

    How do I get my Help Scout Access Token?

    You can generate an OAuth2 Access Token by creating an application in the Help Scout Developer Portal (developer.helpscout.com). Alternatively, if you are using a personal script, you can use the Client Credentials flow to obtain a token.

  • 02

    Can I add internal notes to conversations?

    Yes! Use the create_convo_note capability. You must provide the conversation_id and the text of your note. This allows you to collaborate with your team without the customer seeing the message.

  • 03

    How do I change the status of a support thread?

    Use the update_convo_status capability. Provide the conversation ID and the new status (active, pending, or closed). This helps you keep your mailbox organized.

  • 04

    Is the integration secure for managing support data?

    Absolutely. The integration uses industry-standard OAuth 2.0 Bearer tokens over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

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