How do I connect my Help Scout account?

You need to provide your Help Scout OAuth Access Token after subscribing to the MCP on Vinkius.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

Can my customers see the notes I add through the AI?

No. The capability for adding notes is specifically for internal team collaboration and is not visible to customers.

Can I change the status of a ticket using my agent?

Yes, you can use the capability to update conversation statuses, such as marking a ticket as active or closed.

Does this MCP host the connection?

Yes, Vinkius hosts the MCP and manages the connection so it is ready to use immediately.

How do I get my Help Scout Access Token?

You can generate an OAuth2 Access Token by creating an application in the Help Scout Developer Portal (developer.helpscout.com). Alternatively, if you are using a personal script, you can use the Client Credentials flow to obtain a token.

Can I add internal notes to conversations?

Yes! Use the create_convo_note capability. You must provide the conversation_id and the text of your note. This allows you to collaborate with your team without the customer seeing the message.

How do I change the status of a support thread?

Use the update_convo_status capability. Provide the conversation ID and the new status (active, pending, or closed). This helps you keep your mailbox organized.

Is the integration secure for managing support data?

Absolutely. The integration uses industry-standard OAuth 2.0 Bearer tokens over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

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Connect Help Scout to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Run your entire help desk through a single chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Help Scout.

01
Get customer
Pulls up a detailed profile for a specific customer.
02
List customer ratings
Gets the latest customer satisfaction ratings from your users.
03
List mailboxes
Shows all the support mailboxes you have configured in Help Scout.
04
List staff users
Lists all the support agents and staff members in your account.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Help Scout.

05
List tags
Provides a list of all tags used to categorize your conversations.
06
List workflows
Shows the automated workflows currently running in your account.
07
Create convo note
Adds a private internal note to a conversation for team members to see.
08
Get conversation
Retrieves all the specific details for a single support conversation.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Help Scout.

09
List customers
Returns a list of all customers registered in your help desk.
10
List conversations
Fetches a list of all current support tickets and threads.
11
Search conversations
Searches through your entire conversation history using a specific query.
12
Update convo status
Changes the status of a ticket, such as moving it from active to closed.

Real work

What teams actually run

Rapid Ticket Triage

Your agent scans incoming mailboxes to identify urgent customer queries.

Contextual Support

Your agent looks up a customer's past tickets to provide personalized answers.

Internal Coordination

You tell your agent to leave a note for a human agent on a specific ticket.

Operational Health Checks

Your agent checks if your automated workflows and tags are functioning correctly.

Automate a task

Put Help Scout to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Help Scout works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Help Scout to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

858ms average. Fast in production.

Help Scout is checked daily against the live service.

Daily averagePeak 978ms

Oct 3Today

Fastest day: 763ms
Slowest day: 978ms
14-day trend: Slowing+15%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Help Scout, so you can see the experience inside your AI.

It does not authenticate your account with Help Scout. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Help Scout Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Help Scout capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "help-scout-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_359IhRH0GHVoIqv40EQ8D8IUs0rCobfoHdNAfX5I/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Help Scout in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Help Scout owners hand off.

This MCP is built for teams that live in their support capabilities but want to manage them through an AI interface.

01
Support Managers
They use the agent to check workloads and summarize conversations.
02
Customer Success Teams
They use the agent to check client history and leave internal notes.
03
Operations Leaders
They use the agent to monitor mailboxes and satisfaction scores.

FAQ

Questions Help Scout owners ask.

01
How do I connect my Help Scout account?
You need to provide your Help Scout OAuth Access Token after subscribing to the MCP on Vinkius.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.
03
Can my customers see the notes I add through the AI?
No. The capability for adding notes is specifically for internal team collaboration and is not visible to customers.
04
Can I change the status of a ticket using my agent?
Yes, you can use the capability to update conversation statuses, such as marking a ticket as active or closed.
05
Does this MCP host the connection?
Yes, Vinkius hosts the MCP and manages the connection so it is ready to use immediately.
06
How do I get my Help Scout Access Token?
You can generate an OAuth2 Access Token by creating an application in the Help Scout Developer Portal (developer.helpscout.com). Alternatively, if you are using a personal script, you can use the Client Credentials flow to obtain a token.
07
Can I add internal notes to conversations?
Yes! Use the create_convo_note capability. You must provide the conversation_id and the text of your note. This allows you to collaborate with your team without the customer seeing the message.
08
How do I change the status of a support thread?
Use the update_convo_status capability. Provide the conversation ID and the new status (active, pending, or closed). This helps you keep your mailbox organized.
09
Is the integration secure for managing support data?
Absolutely. The integration uses industry-standard OAuth 2.0 Bearer tokens over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

Explore

More in Communication Messaging

Connect Help Scout to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Get customer

List customer ratings

List mailboxes

List staff users

05-08

List tags

List workflows

Create convo note

Get conversation

09-12

List customers

List conversations

Search conversations

Update convo status

What teams actually run

Rapid Ticket Triage

Contextual Support

Internal Coordination

Operational Health Checks

Building your own app? The connector is yours to use.

Help Scout Connector

Claude Desktop

Support Managers

Customer Success Teams

Operations Leaders

How do I connect my Help Scout account?

Which AI clients can I use with this MCP?

Can my customers see the notes I add through the AI?

Can I change the status of a ticket using my agent?

Does this MCP host the connection?

How do I get my Help Scout Access Token?

Can I add internal notes to conversations?

How do I change the status of a support thread?

Is the integration secure for managing support data?

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