How do I connect my Observe.AI data?

You subscribe to the MCP on Vinkius and enter your Observe.AI API Key. Once connected, your AI client can immediately start pulling data.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

Can I see full call transcripts?

Yes, you can use the get_interaction_transcript capability to pull the complete text of any call or chat.

Does this work for chat and email too?

Yes, the list_interactions capability includes calls, chats, and emails processed by the platform.

Can I check agent performance scores?

Yes, you can list QA evaluations and get specific details on individual evaluation scores.

How do I get an Observe.AI API Key?

You can find your API Key in the Observe.AI dashboard under Settings > API Keys. This token is used as a Bearer Token for authentication.

Can I read full call transcripts through the agent?

Yes! Use the get_interaction_transcript capability with a specific Interaction ID to retrieve the full text content of the conversation.

What information is included in the QA evaluations?

Evaluations include the QA form used, individual section scores, overall score, and specific feedback or comments provided by the evaluator.

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Connect Observe.AI to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Pull transcripts and QA scores directly into your AI agent.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 10 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 10 available through Observe.AI.

01
List qa evaluations
This capability lists all available QA evaluations from your account.
02
Get interaction transcript
Use this to pull the full text transcript for a specific call or chat.
03
List evaluation forms
This capability retrieves the list of QA evaluation forms used in your workspace.
04
List coaching sessions
This capability pulls the history and details of agent coaching sessions.

Capability set02 / 03

05-07

3 capabilities in this set.

Part of 10 available through Observe.AI.

05
List workspace users
This capability lists all agents, supervisors, and admins within your Observe.AI workspace.
06
List interaction moments
This capability pulls identified key moments, such as greetings or objections, across your interactions.
07
List interaction summaries
Use this to get the AI-generated summaries for your recent interactions.

Capability set03 / 03

08-10

3 capabilities in this set.

Part of 10 available through Observe.AI.

08
Get evaluation details
This capability retrieves specific information regarding a single QA evaluation.
09
Get interaction details
Use this to get detailed metadata and specific information for a single interaction.
10
List interactions
This capability provides a list of all contact center interactions, including calls, chats, and emails.

Real work

What teams actually run

Rapid Quality Audits

An analyst asks the agent to find all calls with low empathy scores to review transcripts immediately.

Trend Spotting

A manager asks for summaries of recent calls to identify a sudden spike in billing complaints.

Coaching Reviews

A supervisor checks the coaching session history for a specific agent to prepare for a 1-on-1.

Interaction Deep Dives

A user pulls the full transcript of a specific interaction to understand a complex customer objection.

Automate a task

Put Observe.AI to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Observe.AI works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Observe.AI to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

844ms average. Fast in production.

Observe.AI is checked daily against the live service.

Daily averagePeak 1035ms

Oct 3Today

Fastest day: 670ms
Slowest day: 1035ms
14-day trend: Stable-3%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 10 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Observe.AI, so you can see the experience inside your AI.

It does not authenticate your account with Observe.AI. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Observe.AI Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Yt1IMcTvBNoJxvLVhLpLcL7a2RoEMKVbzjuBuyhf/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Observe.AI capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "observeai-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Yt1IMcTvBNoJxvLVhLpLcL7a2RoEMKVbzjuBuyhf/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Observe.AI in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Observe.AI owners hand off.

This MCP is built for contact center professionals who need to move between conversation data and analysis without switching platforms.

01
QA Analysts
They use the agent to quickly pull transcripts and check evaluation scores.
02
Contact Center Managers
They use the agent to monitor performance trends and AI summaries during meetings.
03
Coaches and Supervisors
They use the agent to verify coaching history and track agent improvement.

FAQ

Questions Observe.AI owners ask.

01
How do I connect my Observe.AI data?
You subscribe to the MCP on Vinkius and enter your Observe.AI API Key. Once connected, your AI client can immediately start pulling data.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.
03
Can I see full call transcripts?
Yes, you can use the get_interaction_transcript capability to pull the complete text of any call or chat.
04
Does this work for chat and email too?
Yes, the list_interactions capability includes calls, chats, and emails processed by the platform.
05
Can I check agent performance scores?
Yes, you can list QA evaluations and get specific details on individual evaluation scores.
06
How do I get an Observe.AI API Key?
You can find your API Key in the Observe.AI dashboard under Settings > API Keys. This token is used as a Bearer Token for authentication.
07
Can I read full call transcripts through the agent?
Yes! Use the get_interaction_transcript capability with a specific Interaction ID to retrieve the full text content of the conversation.
08
What information is included in the QA evaluations?
Evaluations include the QA form used, individual section scores, overall score, and specific feedback or comments provided by the evaluator.

Explore

More in Customer Support

Connect Observe.AI to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

List qa evaluations

Get interaction transcript

List evaluation forms

List coaching sessions

05-07

List workspace users

List interaction moments

List interaction summaries

08-10

Get evaluation details

Get interaction details

List interactions

What teams actually run

Rapid Quality Audits

Trend Spotting

Coaching Reviews

Interaction Deep Dives

Building your own app? The connector is yours to use.

Observe.AI Connector

Claude Desktop

QA Analysts

Contact Center Managers

Coaches and Supervisors

How do I connect my Observe.AI data?

Which AI clients can I use with this MCP?

Can I see full call transcripts?

Does this work for chat and email too?

Can I check agent performance scores?

How do I get an Observe.AI API Key?

Can I read full call transcripts through the agent?

What information is included in the QA evaluations?

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