Drift MCP Server
Equip your AI agent to manage conversations, track contacts, and monitor agent availability via the Drift API.
Vinkius AI Gateway supports streamable HTTP and SSE.
Works with every AI agent you already use
…and any MCP-compatible client
Drift MCP Server: see your AI Agent in action
Built-in capabilities (10)
get_contact_profile
Get full profile data and interaction history for a specific contact
get_conversation_details
Get detailed information and full transcript for a specific conversation
get_drift_platform_metadata
Retrieve metadata for the current authenticated Drift account
list_drift_agents
List all registered agents and users in your Drift organization
list_drift_contacts
List all contacts synchronized or identified in your Drift account
list_drift_conversations
List all active and recent customer conversations in Drift
list_drift_playbooks
List all configured conversational playbooks (bots)
list_latest_customer_interactions
Identify the most recently updated customer conversations
quick_agent_availability_audit
Retrieve a high-level summary of active agent availability statuses
search_contacts_by_email
Search for a contact using their email address
What this connector unlocks
Integrate Drift, the leading conversational marketing and sales platform, directly into your AI workflow. Manage your customer conversations and transcripts, track identified contacts and their profile attributes, monitor agent availability and roles, and oversee your conversational playbooks using natural language.
What you can do
- Conversation Oversight — List and retrieve detailed information and full transcripts for all your Drift customer interactions.
- Contact Intelligence — Monitor identified contacts, their email addresses, custom profile attributes, and organizational accounts.
- Agent Management — Track real-time agent availability statuses, presence, and organizational roles across your team.
- Playbook Monitoring — List all configured conversational playbooks (bots) and identify their current activation statuses.
How it works
1. Connect the Drift integration to your AI assistant.
2. Authorize using your Drift Personal Access Token or OAuth Token.
3. Orchestrate your conversational marketing and customer engagement through intuitive conversation.
Who is this for?
- Sales Managers — Quickly check recent conversation transcripts and agent responsiveness on the go.
- Marketing Operations — Monitor contact identification volumes and playbook statuses via chat.
- Customer Success — Research specific contact profiles and interaction history to assist customers instantly.
Frequently asked questions
Give your AI agents the power of Drift
Access Drift and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.
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