GladlyをChatGPT、Claude、Geminiに接続

• 01 / 02営業時間の変更方法
• 02 / 02ナレッジベース記事の更新方法

最速日

835ms

最遅日

1173ms

14日間の傾向

遅延傾向+21%

Gladly Connector

準備完了です。MCPクライアントを選択し、セットアップ手順に従ってください。

コネクタリンクhttps://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcpコピー

Claude Desktop

以下の手順で数秒で接続できます。

1. 1In Claude Desktop, open Settings → Connectors.
2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3. 3Click Add and start a new chat — Gladly capabilities are ready to use.

設定 · claude_desktop_config.jsonコピー

{
  "mcpServers": {
    "gladly-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_03uR9xTUvWnqJpjKpskEEGk3YezNOqopK12xAt0P/mcp"
    }
  }
}

• Claude
• ChatGPT
• Cursor
• VS Code
• Windsurf
• Claude Code
• JetBrains
• Cline

各クライアントの手順ガイドはこちらです。 接続方法

Claude向けのガイド付きセットアップ？ GladlyをClaudeや他のAIに設定する

このConnectorが対応するすべてのAIクライアントを見る ↑

• 01

  サポートマネージャー

  チャット画面を離れることなく、エージェントの稼働状況の監視や録音設定の管理を行いたい方。

• 02

  ナレッジベース管理者

  ヘルプ記事を迅速に更新し、多言語にわたるコンテンツの同期を効率化したい方。

• 03

  CXオペレーション担当者

  顧客への回答案を作成するために、公開回答の検索を自動化したい方。

• 01

  How do I connect Gladly to my AI client?

  You subscribe to the MCP on Vinkius and provide your Gladly Organization ID, Email, and API Token. Once connected, it is ready to use in any compatible client.

• 02

  Can I edit help articles using this MCP?

  Yes. You can use the capabilities to add, update, or delete answers within your Gladly knowledge base.

• 03

  Which AI clients can use the Gladly MCP?

  It works with any MCP-compatible client, including Claude, Cursor, and Windsurf.

• 04

  Can I manage my support team through the chat?

  Yes. You can list agents, get specific agent profiles, and manage call recording statuses.

• 05

  Is it possible to send messages through Gladly via the AI?

  Yes. The MCP includes capabilities to send both SMS and email messages.

• 06

  Can I enable or disable call recording for a specific agent using this capability?

  Yes! Use the update_agent_call_recording capability by providing the Agent ID and setting the recording boolean. This allows you to manage compliance settings directly via the AI.

• 07

  How do I search for help articles in our public knowledge base?

  You can use the search_public_answers capability. Just provide your Organization ID and the search query, and the agent will return the most relevant public-facing articles.

• 08

  Is it possible to update the actual text content of an existing answer?

  Absolutely. Use the update_answer_content capability with the Answer ID, language code, and the new content payload to modify documentation across different languages.

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