FreshdeskをChatGPT、Claude、Geminiに接続

• 01 / 03サポートチケットの作成方法
• 02 / 03履歴を調査する方法
• 03 / 03チケットの仕分け方法

最速日

665ms

最遅日

837ms

14日間の傾向

遅延傾向+26%

Freshdesk Connector

準備完了です。MCPクライアントを選択し、セットアップ手順に従ってください。

コネクタリンクhttps://edge.vinkius.com/vk_preview_pIVyJexcYnGqI1soc2UbG86szpUAwwcLyd7Dopvc/mcpコピー

Claude Desktop

以下の手順で数秒で接続できます。

1. 1In Claude Desktop, open Settings → Connectors.
2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3. 3Click Add and start a new chat — Freshdesk capabilities are ready to use.

設定 · claude_desktop_config.jsonコピー

{
  "mcpServers": {
    "freshdesk-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_pIVyJexcYnGqI1soc2UbG86szpUAwwcLyd7Dopvc/mcp"
    }
  }
}

• Claude
• ChatGPT
• Cursor
• VS Code
• Windsurf
• Claude Code
• JetBrains
• Cline

各クライアントの手順ガイドはこちらです。 接続方法

Claude向けのガイド付きセットアップ？ FreshdeskをClaudeや他のAIに設定する

このConnectorが対応するすべてのAIクライアントを見る ↑

• 01

  サポートチーム

  自然言語による指示だけで、チケットの優先順位付けやステータス更新を即座に行えます。

• 02

  カスタマーサクセスマネージャー

  ワークスペースを離れることなく、顧客の過去のやり取りや連絡先情報を素早く確認できます。

• 03

  オペレーションリーダー

  エージェントの稼働状況を監視し、組織全体のレコードやチームの負荷を管理できます。

• 01

  How do I connect Freshdesk to my AI client?

  You subscribe to the MCP on Vinkius, provide your Freshdesk API key and account subdomain, and then connect your client like Claude or Cursor in one click.

• 02

  Which AI clients can I use with this MCP?

  This MCP works with any compatible client, including Claude, Cursor, Windsurf, and VS Code.

• 03

  Can I update existing tickets through the AI?

  Yes, you can use the update_ticket_details capability to change statuses, priorities, and other ticket information.

• 04

  Does this MCP handle customer data?

  Yes, it provides capabilities to list and retrieve detailed information for contacts and companies in your Freshdesk account.

• 05

  Do I need to host the MCP myself?

  No, Vinkius hosts and manages the MCP for you, so it is ready to use immediately after you connect your credentials.

• 06

  How do I find my Freshdesk API Key?

  Log in to Freshdesk, click your profile icon (top right), and select Profile Settings. Your API Key is displayed on the right sidebar.

• 07

  Can I filter tickets by specific status codes?

  Yes! Use the list_tickets capability and specify filters like 'open', 'pending', or use json for granular status values (e.g. 2 for Open, 5 for Closed).

• 08

  Is it possible to list knowledge base folders via AI?

  Absolutely. Use the list_help_folders capability to retrieve the organizational structure of your Freshdesk help center.

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