AskNicely MCP for AI. Turn customer feedback into conversation.
Works with every AI agent you already use
…and any MCP-compatible client








Connect to your AI in seconds.
AskNicely MCP manages customer experience and Net Promoter Score (NPS) surveys directly through your AI agent. It lets you pull current NPS scores, review detailed feedback comments, list contacts, and trigger new surveys—all from chat.
Stop jumping between dashboards just to gauge sentiment; this connects real-time CX data into your workflow.
What your AI can do
Get account check
Verifies that the AskNicely account is connected and working correctly.
Get statistics
Retrieves a summary of your overall Net Promoter Score (NPS) metrics.
List contacts
Provides a complete list of all contacts stored in your AskNicely account.
Retrieves your aggregate NPS statistics and tracks how overall customer sentiment is changing over time.
Accesses specific survey responses, including both the numeric scores and the written comments from customers.
Provides a full list of contacts in your account, letting you track when users were last surveyed or engaged with the product.
Sends an immediate survey to a specific contact directly from your chat interface so you can capture fresh feedback.
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AskNicely MCP: 5 Tools for Customer Feedback
Use these tools to manage customer experience metrics. You can get overall statistics, audit contact lists, retrieve specific responses, or trigger new surveys.
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Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using AskNicely on VinkiusGet Account Check
Verifies that the AskNicely account is connected and working correctly.
Get Statistics
Retrieves a summary of your overall Net Promoter Score (NPS) metrics.
List Contacts
Provides a complete list of all contacts stored in your AskNicely account.
List Responses
Retrieves specific survey results, including scores and comments for various...
Trigger Survey
Adds a new contact to your system and immediately initiates an NPS survey for them.
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Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
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Start with AskNicely, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 5 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
Keeping track of who said what feels impossible today.
Right now, gathering a full picture of customer sentiment means jumping between screens: the main dashboard for the score, then the reports tab to see comments, and maybe logging into another system just to check if they’ve been surveyed recently. It's copy-pasting scores here, exporting comment lists there. It slows you down, and frankly, it makes you miss trends.
With this MCP, that entire process disappears. You tell your agent what you need—like 'Show me the NPS score for Q2.' The agent handles calling `get_statistics` and instantly gives you a clean summary right in your chat window. It’s instant data access without leaving your workspace.
Get immediate action with the AskNicely MCP.
Manually flagging a contact who needs follow-up, then going back to the survey platform to trigger the invite, is tedious. You waste time checking if they are active and sending multiple emails just to get one piece of data: their current feeling about your product.
Now you can ask for it all in one go. Your agent uses `list_contacts` to confirm the user exists, then runs `trigger_survey`, confirming both actions with a single prompt. It makes follow-up surveys automatic.
What your AI can actually do with this
Tracking customer satisfaction shouldn't require manual dashboard exports or endless clicking through reports. This MCP gives your AI agent a direct line into your Net Promoter Score (NPS) platform. You can ask questions like, 'What was the average sentiment score for last month?' and get an immediate answer. Need to follow up on a specific customer? Your agent can list contacts or even trigger a survey right from the chat window.
It pulls together aggregate stats—like your overall NPS score—and detailed feedback records so you can spot trends and pain points instantly. Connecting this capability through Vinkius means your AI client treats it like just another tool in its belt, allowing you to analyze sentiment as part of any natural conversation.
It’s about getting instant summaries of metrics without ever opening a web browser. You get the data on user comments, the scores, and who was surveyed last.
019d7553-2d08-700e-a965-14cb9f46c8fe Here's how it actually works
The bottom line is that your AI client handles all the back-and-forth with the platform's API so you get clean answers right where you are working.
First, ensure the MCP has verified connection credentials via get_account_check.
Next, prompt your agent to perform an action, such as listing contacts or getting overall statistics using get_statistics.
Finally, the agent pulls the relevant data (like a list of responses via list_responses) and presents it to you in plain text.
Who is this actually for?
Product Managers who need to connect feature updates directly to user sentiment. Customer Success Managers who hate manually following up on accounts that haven’t been surveyed in months. Marketing teams needing quick proof points for testimonials.
Uses the MCP to quickly audit recent feedback from specific high-value accounts or segments, letting them know who needs a follow-up call.
Asks for AI-assisted summaries of user comments after a feature launch to understand sentiment regarding the new functionality.
Queries the system to identify 'promoters' who left 10/10 scores, which they can then use for case studies or testimonials.
What Changes When You Connect
Gauge overall sentiment instantly. Instead of exporting a spreadsheet just to find the average NPS, your agent calls get_statistics and gives you the number immediately. This saves time and keeps you in one window.
Deep dive on specific accounts. You can ask for all responses from a particular segment or account. The MCP lets you use list_responses to pull up detailed records so you aren't guessing where the pain points are.
Automate follow-up surveys. Found a key contact who hasn't been surveyed in months? Use the MCP to trigger a survey right away using trigger_survey, making sure your feedback loop never breaks.
Keep track of everyone you talk to. Need to know when John Doe was last asked about his experience? Run list_contacts to audit your entire database and see who needs attention.
Audit connections with certainty. Before relying on the data, run get_account_check. This confirms everything is authenticated and working so you don't waste time running useless prompts.
See it in action
The Product Manager needs to measure impact after a feature launch.
A PM asks their agent: 'What did users say about the new dashboard this month?' The agent uses list_responses and summarizes comments, telling the PM exactly where sentiment dipped and why. No more manual data wrangling.
The CSM needs to re-engage a dormant account.
A CSM realizes an important client hasn't been surveyed in six months. They instruct their agent to run list_contacts to verify the user and then use trigger_survey to send a fresh NPS request.
The Marketing team needs testimonial ideas.
A marketer asks for all 'promoters' (score 9-10) from the last quarter. The agent pulls this list via list_responses, giving them immediate, actionable leads for case studies.
The Executive needs a quick health check on CX.
An executive asks: 'What's our current NPS score and how has it changed?' The agent immediately calls get_statistics and reports the trend, giving an instant snapshot of company health.
The honest tradeoffs
Manual dashboard hopping
Opening the AskNicely website, navigating to 'Reports,' pulling up the NPS chart, then switching tabs to download a CSV file just to analyze comments.
Tell your agent: 'Give me the current NPS statistics and list any responses from last week.' The MCP handles get_statistics and list_responses in two conversational steps.
Forgetting contact status
Assuming a user needs follow-up because they are high value, only to find out the system already surveyed them last week.
Always check first: 'List all contacts and tell me who was surveyed in the last 30 days.' Use list_contacts before you trigger anything.
Relying on vague summaries
Reading a high-level report that says 'Sentiment is mixed' without knowing why or which specific comments drove that conclusion.
Ask the agent to retrieve detailed responses using list_responses and filter them by score or date. You need the raw data, not just the summary.
When It Fits, When It Doesn't
Use this MCP if your primary goal is understanding why a customer feels the way they do—you need to connect reported sentiment back to specific contact records. If you're focused on operational tasks like updating addresses or managing payment cycles, this isn't the right tool; look for a dedicated CRM-type connector instead. However, if your workflow needs to be: 'Check status -> Get stats -> Find contacts -> Trigger follow up,' then this MCP is exactly what you need. It excels at turning static data into active conversation points.
Questions you might have
How do I check my overall NPS score using get_statistics? +
You simply ask your agent to retrieve the aggregate statistics. The MCP runs get_statistics and reports the current score, along with summaries of promoters, passives, and detractors.
Can I use list_responses to find out what a customer said? +
Yes. Running list_responses pulls up specific survey submissions. You can filter these records by date or score to find the exact comments you need for product feedback.
What is the purpose of list_contacts in AskNicely MCP? +
This tool runs list_contacts and gives you a master list of everyone in your system. You can use this to audit who has been surveyed or if an account needs updating.
How do I send a survey using trigger_survey? +
You ask the agent to run trigger_survey for a specific email address. It handles adding that person as a contact and sending the fresh NPS request immediately.
How do I confirm my connection settings using get_account_check? +
This tool validates your API key and access rights immediately. Running this first step ensures the MCP can talk to AskNicely before you run any complex queries, preventing wasted time and unexpected errors later.
When I use list_responses, what specific fields should I expect in the data output? +
The results give you the respondent's ID, the score they gave (1-10), and the full text comment. This structured data makes it simple for your AI agent to analyze sentiment or pull out specific pieces of information programmatically.
What should I do if the get_statistics call fails due to rate limits? +
You need to build a retry mechanism with exponential backoff. The MCP documentation specifies the exact error code and recommended wait time when hitting usage caps, letting your agent handle temporary service outages gracefully.
Can I automate sending surveys to a list of people using list_contacts and trigger_survey? +
Yes. First, run list_contacts to pull all the necessary emails or IDs. Then, you loop through that resulting list, calling trigger_survey for each specific contact ID you want to prompt immediately.
How do I find my AskNicely API Key? +
Log in to your AskNicely account, go to Settings > API, and you will find your API Key listed there. Copy it and paste it below.
What is the 'domain' in AskNicely? +
The domain is your AskNicely subdomain (e.g., if your URL is mycompany.asknice.ly, your domain is mycompany).
Can I trigger a survey for a new customer? +
Yes, use the trigger_survey tool and provide the customer's name and email. This will add them to your contacts and send the survey immediately.
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