Vinkius

ConnectWise MCP for AI Agents. Manage IT support ticketing and client records in a single view.

ConnectWise manages your entire IT support workflow through conversational AI. This MCP lets your agent read client data, assign new service tickets, update existing cases, and log billable time—all within a single chat interface. It's designed for MSP teams who need to handle complex helpdesk operations without switching tabs.

ConnectWise MCP for AI Agents MCP is compatible with Claude Claude
ConnectWise MCP for AI Agents MCP is compatible with ChatGPT ChatGPT
ConnectWise MCP for AI Agents MCP is compatible with Cursor Cursor
ConnectWise MCP for AI Agents MCP is compatible with Gemini Gemini
ConnectWise MCP for AI Agents MCP is compatible with Windsurf Windsurf
ConnectWise MCP for AI Agents MCP is compatible with VS Code VS Code
ConnectWise MCP for AI Agents MCP is compatible with JetBrains JetBrains
ConnectWise MCP for AI Agents MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Manage service incidents

Search for existing support tickets by keywords or retrieve a full list of open cases.

Create new support requests

Generate and submit brand-new service tickets in ConnectWise Manage instantly.

Lookup client records

Retrieve detailed company information, including contact lists for specific clients.

Audit work and billing

Log time spent on a case or update the status of an existing ticket in one command.

Waiting for input…

AI Agent
ConnectWise MCP for AI Agents

What AI agents can do with 9 ConnectWise Tools for Service Ticket Management

These tools let you create, search, retrieve details on, and update records related to client accounts and service incidents within ConnectWise Manage.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using ConnectWise MCP

Create Ticket

Starts a new service ticket directly in ConnectWise Manage.

Get Company

Retrieves detailed information, including contact details and territory status for a...

Get Ticket

Pulls the full summary, priority level, current status, and internal notes of one...

List Sales Activities

Retrieves a comprehensive list of sales and service activities for auditing purposes.

List Companies

Finds all available company identifiers needed when creating new tickets or...

List Contacts

Gets a list of individual external contacts associated with any given company.

List Members

Retrieves the names and details of internal staff members who work at your company.

List Service Tickets

Fetches a paginated list of service tickets, allowing you to check multiple cases at...

Search Tickets By Summary

Quickly finds specific service tickets by searching keywords inside the ticket...

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

ConnectWise MCP for AI Agents MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The ConnectWise MCP for AI Agents integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with ConnectWise, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
ConnectWise MCP for AI Agents MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by ConnectWise Manage. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

ConnectWise MCP: Streamlining MSP Service Ticket Management

Right now, managing a single incident is a multi-step nightmare. You jump into the ticketing system to check statuses, then you open a separate client portal just to verify their contract details, and finally, you might have to switch to a time tracking sheet to log your work. This constant context switching slows down every tech.

With this MCP, all of that happens in one conversation. You tell the agent what needs doing—for example, 'Check ticket #14052 status and update the client contact info.' The AI executes the necessary checks and updates without you ever leaving your chat window. It turns hours of clicking into a single prompt.

ConnectWise MCP: Improving IT Client Data Retrieval

Finding basic client data today requires knowing the exact company ID and then manually checking multiple tabs for agreements, contacts, or billing records. This process is slow and prone to human error.

Now, you just ask your agent to pull that information. The MCP runs `get_company` instantly, giving you a structured breakdown of active agreements, key contacts, and status flags—all available in plain text for immediate action.

What ConnectWise MCP for AI Agents MCP does for your AI

Running an IT support business means constantly jumping between different systems: the ticketing platform, the client database, the billing software. Your agent shouldn't have to do that. This MCP connects your AI client directly into ConnectWise Manage, giving it immediate access to all the data and actions you need.

Instead of navigating complex menus, you just talk to your agent. You can ask it to find details about a specific company or pull up every open service ticket for a particular client. Need to start a new incident? Just tell it who needs help and what's wrong. The MCP handles the creation automatically.

It also lets your team log their work, adding time entries and notes directly to tickets as they go.

It’s about keeping the conversation going while getting deep into technical operations. Because Vinkius hosts this MCP in its catalog, you connect once from any compatible client—Claude, Cursor, Windsurf, or VS Code—and get access to everything your helpdesk needs.

Built · Hosted · Managed by Vinkius ConnectWise MCP for AI Agents — MSP Ticket Management
Server ID 019d757a-4486-7128-99b6-617fb6da9b68
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about ConnectWise MCP for AI Agents MCP

How does ConnectWise MCP help with daily ticket triage? +

It lets your AI agent look up all necessary client information and current ticket statuses without you ever leaving the chat window. This means faster diagnosis and quicker assignments, saving time spent jumping between different company tools.

Can I use ConnectWise MCP to log my work hours? +

Yes, absolutely. You can tell your agent exactly how many hours you worked on a case (e.g., 'Log 2 hours') and add internal notes directly to the ticket record. It keeps billing records accurate and up-to-date.

Does ConnectWise MCP handle client contact lists? +

Yes, you can ask your agent to retrieve a list of individual contacts for any company. This is much faster than digging through old emails or navigating complex directory trees.

Is ConnectWise MCP useful for MSP owners? What reports can I pull? +

You can use it to audit overall client profitability by pulling comprehensive lists of sales and service activities. You'll get an immediate high-level view without running complex queries.

What if I need to create a brand new ticket? Is ConnectWise MCP good for that? +

Yes, you can instruct your agent to draft and submit a brand new service ticket immediately. You just provide the details—the client name and the problem description—and it handles the creation process.

Does ConnectWise MCP integrate with my existing helpdesk workflow? +

It integrates by letting your AI agent act as an extension of your team. It reads ticket summaries, checks client records, and updates statuses using the data already in ConnectWise Manage.