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Vinkius

ConnectWise Manage Connector for AI agents.

9 live capabilities

Manage PSA tickets and client data through a conversational interface.

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AI Agent

Why people use ConnectWise Manage

ConnectWise PSA Integration for Faster Ticket Triage

With the ConnectWise MCP, you can just tell your agent what you need. You can ask it to pull up a company's status or find a specific ticket by keyword in one go. This turns your chat interface into a fast triage station, letting you handle more requests with fewer clicks.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

It turns your chat window into a direct remote control for your ConnectWise Manage PSA.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Finding client contact details

    A technician needs to find a specific client's contact info.

  2. Real-world use case 02

    Monitoring the open ticket queue

    An MSP owner wants to see the current queue.

  3. Real-world use case 03

    Locating specific technical issues

    A manager needs to find a specific error.

Complete set · 9capabilities

The complete ConnectWise Manage capability set.

These are the exact actions your AI can choose when you ask it to work with ConnectWise Manage.

Capability set01 / 03

01—03

3 capabilities in this set.

Part of 9 available through ConnectWise Manage.

  1. 01 Capability

    Create ticket

    This capability creates a new service ticket in ConnectWise Manage. It lets your agent log new issues quickly without opening a new tab.

  2. 02 Capability

    Get company

    This capability retrieves the name, contact info, territory, and status for a specific company. It helps you get client details in one step.

  3. 03 Capability

    Get ticket

    This capability pulls the summary, priority, status, assigned member, and notes for a ticket. Use it to get a full snapshot of an active issue.

Capability set02 / 03

04—06

3 capabilities in this set.

Part of 9 available through ConnectWise Manage.

  1. 04 Capability

    List sales activities

    This capability shows a list of both sales and service activities. It helps you keep track of all recent interactions.

  2. 05 Capability

    List companies

    This capability finds company identifiers to help you create tickets for specific clients. Use it to get the right ID before you start a task.

  3. 06 Capability

    List contacts

    This capability retrieves a list of individual contacts within your companies. It's great for finding the right person to call.

Capability set03 / 03

07—09

3 capabilities in this set.

Part of 9 available through ConnectWise Manage.

  1. 07 Capability

    List members

    This capability gets a list of all internal staff members. Use it to see who is on your team.

  2. 08 Capability

    List service tickets

    This capability retrieves a list of service tickets with support for pagination. It lets you browse your entire queue.

  3. 09 Capability

    Search tickets by summary

    This capability finds service tickets that match a specific keyword in the summary. Use it to locate specific problems fast.

Set up in minutes

One URL. Then ask ConnectWise Manage to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use ConnectWise Manage from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_OQYJoRBqhCOu0DjHz8TZUD8tX73VfZRATLTGg6rE/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it ConnectWise Manage, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable ConnectWise Manage for the conversation.

Where the request belongs

Work ConnectWise Manage can move forward.

Built around the request

This is for MSP teams and IT support leaders who spend too much time clicking through dense PSA menus to find basic client data or update ticket statuses.

01

L1/L2 Support Technician

Updates ticket notes and closes straightforward issues without navigating complex UI.

02

Service Delivery Manager

Audits ticket lifecycles and monitors board queues to ensure SLA compliance.

03

MSP Owner

Pulls quick reports on client profitability and active incidents from a mobile chat.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
HaloPSA logo
01 11 capabilities

HaloPSA

Automate service desk workflows via HaloPSA. manage tickets, clients, users, and assets directly from any AI agent.

View Connector
Zoho Desk logo
02 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

View Connector
Pylon logo
03 11 capabilities

Pylon

Automate B2B support and CRM via Pylon. manage issues, accounts, and knowledge bases with AI.

View Connector
Udesk / 沃丰科技 logo
04 10 capabilities

Udesk / 沃丰科技

Comprehensive customer service platform. manage tickets, customers, and knowledge base via AI.

View Connector
Freshworks logo
05 9 capabilities

Freshworks

Manage unified CRM and support via Freshworks. track sales deals and accounts, handle helpdesk tickets, and manage contacts directly from any AI agent.

View Connector
SuiteDash logo
06 11 capabilities

SuiteDash

Manage CRM, projects, tasks, and invoices on SuiteDash with AI agents.

View Connector

Bring your own AI

Change the model, client or framework. Keep ConnectWise Manage connected.

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Before you connect

Questions about ConnectWise Manage.

The practical details behind the request, access and result.

Can I use ConnectWise MCP to create tickets?

Yes, your agent can create new service tickets directly in ConnectWise Manage. You just need to describe the issue, and the agent handles the entry.

How do I see my clients with ConnectWise MCP?

You can ask your agent to list all companies or get specific details for one. It pulls the name, contact info, and status automatically.

Can this Connector help with MSP reporting?

It allows you to pull sales activities and list internal members to help with oversight. It's a great way to get a quick snapshot of your team and activity.

Does ConnectWise MCP support ticket searching?

Yes, your agent can search for specific tickets using keywords from the summary. This helps you find relevant issues across your entire history quickly.

Can I see who is assigned to a ticket?

Yes, the Connector retrieves the assigned member and current status for any specific ticket you ask about.

How do I securely obtain my ConnectWise API Keys and Company ID?

Log into your ConnectWise Manage instance. Note your 'Company ID' prominently displayed on the login screen. Then navigate securely via the internal system module down under 'System' > 'Members', find the specialized sub-tab marked 'API Members'. Create a new specific role API member for this AI, and within its configuration, strictly establish a new API Key generation. This will output a matched pair containing your 'Public Key' and your strictly secured 'Private Key'. Securely provide all three specific parameters below.

Will the agent close tickets automatically, or must I specifically instruct it to change the status?

The AI remains tightly compliant to your direct prompts. It will not spontaneously close unprompted tickets or mutate parameters heavily without instruction. You must expressly request 'Change ticket X status to Closed' ensuring governance, compliance, and accurate logging remains strictly under your control at all times during interactive use.

Can I query client configurations or passwords with this active integration?

Configurational details such as device types and basic network data models are queryable if permissions via API permit, but sensitive field extraction like retrieving unencrypted passwords directly inside the dialog typically stays strictly masked or gated, abiding exclusively by your ConnectWise native security role allowances configured previously inside the specific 'API Member' settings during your setup.

One connection away

Give your agent a direct line to ConnectWise Manage.

Connect ConnectWise Manage once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available