Vinkius

Five9 MCP. Manage your entire contact center from chat.

Five9 MCP connects your AI client directly to your contact center operations. You can manage agent status, check real-time performance metrics, and handle active calls through natural conversation, instead of clicking dashboards. This lets supervisors quickly assess floor coverage, track campaign health, and even terminate stuck interactions without leaving their chat window.

Five9 MCP is compatible with Claude Claude
Five9 MCP is compatible with ChatGPT ChatGPT
Five9 MCP is compatible with Cursor Cursor
Five9 MCP is compatible with Gemini Gemini
Five9 MCP is compatible with Windsurf Windsurf
Five9 MCP is compatible with VS Code VS Code
Five9 MCP is compatible with JetBrains JetBrains
Five9 MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Check Agent Status

Instantly list all agents and retrieve detailed status reports for specific team members.

View Performance Metrics

Pull high-level statistics on your contact center, including Average Handle Time or current Service Levels.

Manage Calls and Interactions

List all currently active calls or digital interactions and force them to end when necessary.

Update Agent Presence

Remotely change an agent’s state, forcing them to READY, NOT_READY, or LOGOUT.

Analyze Center Structure

See all configured campaigns, skills, and user groups used across your organization.

Waiting for input…

AI Agent
Five9

What AI agents can do with Five9 With 11 Tools

Use these tools to control agent status, retrieve performance statistics, list interactions, and manage your entire contact center directly through natural conversation.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Five9 MCP

Get Agent State

Fetches the specific operational status for a single designated agent.

Get Statistics

Retrieves key metrics like Average Handle Time and Service Level across the whole...

List Active Interactions

Lists all calls or digital interactions that are currently in progress.

List Agent Groups

Displays a list of all predefined agent groups within the system.

List Agent States

Returns a comprehensive inventory of every agent and their current operational...

List Campaigns

Shows all the configured marketing or service campaigns running through Five9.

List Skills

Lists every skill set defined in your contact center routing system.

List Users

Provides a directory listing of all users configured for the account.

Logout Session

Ends and logs out the supervisor's current session with Five9.

Terminate Interaction

Forces an immediate termination of a specific active call or interaction.

Update Agent State

Changes the state of an agent to READY, NOT_READY, or LOGOUT remotely.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Five9 MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Five9 integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Five9, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Five9 MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Old Way: Dashboard Overload

Right now, managing a contact center feels like running across five different computer screens. You have to jump into the dashboard for agent availability; switch over to another tool to check campaign performance; and then open a third system just to see how many calls are waiting in queue. You spend more time clicking tabs and copying numbers than you do actually helping your team.

With this MCP, all that information comes back to you in natural language. You simply ask the agent for the metrics you need, like Service Level or the current status of agents across different skills. You get a single, concise answer without ever leaving your chat window.

Five9 MCP: Control Agent States and Interactions

Previously, if an agent stepped away or needed to be manually pulled offline, you had to find that person's ID, navigate to the supervisory console, and click a button to change their status. If a call got stuck, it required logging into the interaction management panel just to end it.

Now, you tell your agent to update an agent’s state or to list all active interactions. The system handles the complex calls via `update_agent_state` and `terminate_interaction`. It's immediate, auditable, and totally hands-free.

What Five9 MCP does for your AI

This MCP connects any AI client to your Five9 contact center system. It puts the power of supervision right into your chat interface. Instead of logging into separate portals or clicking through complex dashboards just to get a status update, you talk to your agent and it pulls all the operational data.

You can check which agents are logged in, see how many calls are waiting in the queue, or find out if a specific campaign is understaffed. The Vinkius Marketplace makes this connection simple: connect once from Claude, Cursor, or any compatible client, and you get full control over your center’s operations through natural language commands.

You can even force an agent to log off remotely if they've stepped away from their station.

Built · Hosted · Managed by Vinkius Five9 MCP - Manage Call Status and Agents
Server ID 019d759a-5d0f-7361-b0c0-0d5d80cccd60
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Five9 MCP

How do I check agent status using Five9 MCP? +

To see the current state of everyone on the floor, ask your agent to run list_agent_states. This gives you a comprehensive overview of every user's operational status in real time.

Can I use Five9 MCP to check campaign details? +

Yes. You can prompt the agent to list all available campaigns using list_campaigns, which shows you exactly what services are currently running through your center.

How do I force an agent offline with Five9 MCP? +

You use the update_agent_state tool. Simply tell the agent to change a specific user's status to LOGOUT, and it handles the transition remotely.

Does Five9 MCP only work for live calls? +

No. In addition to managing active interactions, you can use list_active_interactions to see every call that is currently in progress or waiting in the queue.

What if I need to know how many users exist? Can Five9 MCP help? +

You can get a list of all defined personnel using list_users. This provides a directory overview, separate from the real-time operational status.