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Vinkius

Five9 Connector for AI agents.

11 live capabilities

Manage contact center agent states and real-time performance metrics.

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AI Agent

Why people use Five9

Five9 for Real-Time Contact Center Agent Monitoring

With this Connector, you just ask. Who is on break? or What is our current service level? Your agent pulls the data instantly. You get a clear picture of your floor without the clicking.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get full contact center oversight through a natural chat interface.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Emergency Call Termination

    A supervisor notices an agent is stuck on a ghost call and uses terminate_interaction to free them up for new customers.

  2. Real-world use case 02

    Morning Staffing Check

    An ops manager asks the agent to list all list_campaigns and list_skills to prepare for the day's targets.

  3. Real-world use case 03

    Service Level Monitoring

    A lead asks for get_statistics every 10 minutes to ensure service levels stay above 85% during the morning rush.

Complete set · 11capabilities

The complete Five9 capability set.

These are the exact actions your AI can choose when you ask it to work with Five9.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 11 available through Five9.

  1. 01 Capability

    List active interactions

    See a list of all calls or digital interactions currently in progress. This helps you track live volume.

  2. 02 Capability

    List agent states

    View the operational status of every agent in the system. This gives you a full picture of the floor.

  3. 03 Capability

    List campaigns

    See all active campaigns configured in your Five9 account. Use this to review distribution rules.

  4. 04 Capability

    Logout session

    Securely end the current supervisor session. Use this to maintain security when finishing your shift.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 11 available through Five9.

  1. 05 Capability

    Get statistics

    Pull real-time contact center performance metrics. Use this to check your current service levels.

  2. 06 Capability

    List agent groups

    See all agent groups defined in your organization. Use this to understand your team structure.

  3. 07 Capability

    Get agent state

    Get the specific status of a single agent. This helps you confirm if an individual is available for calls.

  4. 08 Capability

    List skills

    Retrieve a list of all skills defined in your contact center. This helps with organizing agent capabilities.

Capability set03 / 03

09—11

3 capabilities in this set.

Part of 11 available through Five9.

  1. 09 Capability

    List users

    Get a list of all users within your organization. This is useful for auditing your user base.

  2. 10 Capability

    Terminate interaction

    Forcefully end a specific active call or interaction. This is vital for stopping problematic sessions.

  3. 11 Capability

    Update agent state

    Change an agent's status to READY, NOT_READY, or LOGOUT remotely. This allows for instant floor management.

Set up in minutes

One URL. Then ask Five9 to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Five9 from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_fIpwp3ZKGcekDzYQorReCxGpdcvPanfKXOkpi3rT/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Five9, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Five9 for the conversation.

Where the request belongs

Work Five9 can move forward.

Built around the request

This is for the contact center supervisor who is tired of clicking through five different dashboards just to see who is on a break. It is for the ops manager who needs to see campaign performance in real-time without manual data entry.

01

Contact Center Supervisor

Monitors agent states and manages active interactions to keep the floor running smoothly.

02

Operations Manager

Tracks campaign stats and skill distributions to optimize staffing.

03

Support Lead

Checks real-time metrics and updates agent states to maintain service levels.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
8x8 Contact Center logo
01 3 capabilities

8x8 Contact Center

Real-time contact center analytics. monitor queues, agent performance, and live metrics via AI.

View Connector
Bright Pattern logo
02 10 capabilities

Bright Pattern

Orchestrate your contact center via Bright Pattern. manage users, track interactions, and monitor real-time stats directly from any AI agent.

View Connector
Daktela logo
03 12 capabilities

Daktela

Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform.

View Connector
Marchex logo
04 10 capabilities

Marchex

Marchex Conversation Intelligence. track calls, manage campaigns, and analyze performance.

View Connector
CallRail logo
05 10 capabilities

CallRail

Manage call tracking via CallRail. track calls, manage leads, and monitor marketing attribution directly from any AI agent.

View Connector
Dixa logo
06 12 capabilities

Dixa

Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.

View Connector

Bring your own AI

Change the model, client or framework. Keep Five9 connected.

  • Claude
  • ChatGPT
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  • Cursor
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Before you connect

Questions about Five9.

The practical details behind the request, access and result.

Can I use Five9 MCP to see who is on a call?

Yes. You can ask your agent to list active interactions to see exactly which agents are currently handling calls or digital sessions.

How does Five9 MCP help with contact center stats?

It allows you to pull real-time metrics like handle times and service levels instantly through a chat interface, removing the need to check dashboards.

Can I remotely change an agent's status with Five9 MCP?

Yes. You can use the agent state capabilities to move agents to READY, NOT_READY, or LOGOUT status remotely from your chat client.

Does Five9 MCP work for managing campaigns?

Yes. You can use it to see all your configured campaigns and skills to get a better overview of your distribution and capacity.

Can I see all my users and groups using Five9 MCP?

Yes. The Connector can list all users and agent groups defined in your organization to help you keep track of your team structure.

How do I get real-time service levels with Five9 MCP?

You can simply ask your agent for the current statistics, and it will pull the latest service level and queue data from Five9.

What agent states can I set using this server?

You can use the 'update_agent_state' capability to force an agent into common operational states such as 'READY' (available for calls), 'NOT_READY' (unavailable), or 'LOGOUT' (ends the agent session).

Is the statistics capability real-time?

Yes! The 'get_statistics' capability fetches the current high-level metrics from your Five9 organization, providing an up-to-the-minute view of contact center performance and volumes.

Can I see who is currently on a call?

Absolutely. Use the 'list_active_interactions' capability to see all ongoing calls and digital interactions, including details about the participating agents and interaction durations.

One connection away

Give your agent a direct line to Five9.

Connect Five9 once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available