Dixa Connector for AI agents.

Q: How do I find my Dixa API Token?

Log in to Dixa, navigate to Settings > Integrations > API Tokens, and generate a new token for your integration.

Q: Can I assign tickets to myself via AI?

Yes! Use the assigntoself tool with a specific conversation ID to take ownership of a support ticket.

12 live capabilities

Manage omnichannel customer support tickets and agent workflows from your AI client.

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AI Agent

Why people use Dixa

Dixa for Automated Support Ticket Routing

With this Connector, you can just tell your AI agent to find all high-priority issues and assign them to the right people. It handles the routing logic for you, so you can stay in your primary workspace and keep your focus on solving problems.

What Vinkius changes

Your AI becomes a hands-on coordinator for your entire omnichannel support desk.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

Urgent Ticket Reassignment

A support lead asks the agent to find all tickets with 'Refund' in the subject and use assign_to_self to move them to the billing team.
Real-world use case 02

Customer History Lookup

A success manager asks the agent to find a customer's profile and list their past interactions to see why they are calling today.
Real-world use case 03

System Health Check

An operations manager asks the agent to check the connection status and list_active_webhooks to see if a recent update broke the feed.

Complete set · 12capabilities

The complete Dixa capability set.

These are the exact actions your AI can choose when you ask it to work with Dixa.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through Dixa.

01 Capability
Create customer profile
Add a new customer to your Dixa records. This helps you keep your user database updated in real time.
02 Capability
Get connection status
Check if your API connection is active. Use this to ensure your agent can still reach your data.
03 Capability
Get agent info
Get specific details about a support agent. This is useful for checking permissions or specific roles.
04 Capability
Get conversation details
Pull information on a specific support ticket. This gives you the full context of a customer's problem.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through Dixa.

05 Capability
List support agents
View a list of all active agents. Use this to see who is available to take on new work.
06 Capability
List conversations
See all current customer tickets. This provides a high-level view of your current support queue.
07 Capability
List support teams
View all organized agent teams. This helps you understand how your staff is divided across channels.
08 Capability
List end users
Get a list of all customers in your system. This is perfect for auditing your current user base.

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through Dixa.

09 Capability
List active webhooks
Check your current event configurations. Use this to verify that your automation triggers are active.
10 Capability
Assign to self
Claim a specific conversation for yourself. This helps you grab urgent tickets before anyone else does.
11 Capability
Resolve conversation
Close out a finished support ticket. This keeps your active queue clean and accurate.
12 Capability
Create conversation
Start a new support chat entry. Use this to log new interactions into the Dixa system.

Set up in minutes

One URL. Then ask Dixa to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Dixa from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Dixa, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Dixa for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Dixa URL.
Step 03

Save and start

Save the connection and enable Dixa in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Dixa

Open Agent mode in chat and ask: "Using Dixa, help me...". 12 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Dixa

Ask Copilot: "Using Dixa, help me...". 12 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Dixa

Open Cascade and ask: "Using Dixa, help me...". 12 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "dixa-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Dixa

Ask Cline: "Using Dixa, help me...". 12 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add dixa-alternative --transport http "https://edge.vinkius.com/vk_preview_ulWGITGVTLweveRLr1L8IsfgvaJt8NHFJO2WUv8d/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Dixa

Ask Claude: "Using Dixa, show me...". 12 tools are ready

Where the request belongs

Work Dixa can move forward.

Built around the request

This is for support leads and ops managers who are tired of manual ticket shuffling and want to automate their team coordination.

Support Lead

Uses the Connector to quickly reassign urgent tickets and monitor team capacity during peak hours.

Customer Success Manager

Retrieves full customer interaction histories to provide faster, more informed support.

Operations Manager

Checks system health and webhook configurations via chat to ensure the support pipeline is running.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 12 capabilities

Dixa

Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.

View Connector

02 10 capabilities

Bright Pattern

Orchestrate your contact center via Bright Pattern. manage users, track interactions, and monitor real-time stats directly from any AI agent.

View Connector

03 16 capabilities

LiveAgent

Manage customer support tickets, conversations, and call records directly through LiveAgent.

View Connector

04 12 capabilities

Intercom

Connect with customers through AI-powered chat, targeted messages, and product tours that drive engagement and reduce churn.

View Connector

05 12 capabilities

Daktela

Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform.

View Connector

06 8 capabilities

Chatwoot

Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.

View Connector

Bring your own AI

Change the model, client or framework. Keep Dixa connected.

Claude
ChatGPT
Gemini
Cursor
VS Code
Windsurf
ZCode
Cline
Zed
Continue
Kiro
Roo Code
Zencoder
Goose
Void
Augment Code
Amp
Qodo
Tabnine
Pieces
Sourcegraph Cody
JetBrains
Warp
Amazon Q
Antigravity
BoltAI
Raycast
Jan
LM Studio
AnythingLLM
Open WebUI
Msty
Cherry Studio
LibreChat
TypingMind
Chorus
5ire
n8n
LangChain
LlamaIndex
CrewAI
Vercel AI SDK

Before you connect

Questions about Dixa.

The practical details behind the request, access and result.

Can Dixa MCP help me manage tickets on multiple channels?

Yes, it connects your phone, email, and chat conversations into one place. Your AI agent can see and manage all of them at once.

How does Dixa MCP help my support team stay organized?

It allows your AI to reassign tickets to specific people and check agent availability in real time, which keeps your team's workload balanced.

Can I use Dixa MCP to see my customer history?

Yes, you can ask your agent to pull up full customer profiles and interaction histories instantly without leaving your current chat.

Does Dixa MCP work with my current AI client?

Yes, it works with any MCP-compatible client like Claude, Cursor, or Windsurf.

Can Dixa MCP help monitor my Dixa webhooks?

Yes, it gives your agent the ability to check your active webhook configurations and API health so you know your system is running correctly.

Is Dixa MCP good for high-priority ticket routing?

It is excellent for that. You can use natural language to identify urgent tickets and move them to the right team members immediately.

How do I find my Dixa API Token?

Log in to Dixa, navigate to Settings > Integrations > API Tokens, and generate a new token for your integration.

Can I assign tickets to myself via AI?

Yes! Use the assign_to_self capability with a specific conversation ID to take ownership of a support ticket.

How do I check which agents are online?

The list_support_agents capability retrieves all agent profiles and their current status directly from the Dixa platform.

One connection away

Give your agent a direct line to Dixa.

Connect Dixa once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available

Dixa for Automated Support Ticket Routing

Your AI becomes a hands-on coordinator for your entire omnichannel support desk.

Urgent Ticket Reassignment

Customer History Lookup

System Health Check

Create customer profile

Get connection status

Get agent info

Get conversation details

List support agents

List conversations

List support teams

List end users

List active webhooks

Assign to self

Resolve conversation

Create conversation

Open Connectors

Add the URL

Turn it on in chat

Open MCP settings

Add the URL

Save and start

Open MCP Settings

Add the server config

Save the file

Start using Dixa

Create MCP config

Add the server config

Enable Agent mode

Start using Dixa

Open MCP Settings

Add the server

Save and reload

Start using Dixa

Open Cline MCP Settings

Add remote server

Enable the server

Start using Dixa

Install Claude Code

Add the Connector

Verify the connection

Start using Dixa

Support Lead

Customer Success Manager

Operations Manager

Dixa

Bright Pattern

LiveAgent

Intercom

Daktela

Chatwoot

Give your agent a direct line to Dixa.