Daktela Connector for AI agents.
12 live capabilities
Manage omnichannel support tickets and CRM records through natural conversation.
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Why people use Daktela
Daktela for Omnichannel Contact Center Ticket Management
This Connector changes the workflow by making Daktela data searchable through your AI client. You can ask for a customer's history or create a new ticket without ever leaving your primary workspace. You get a unified view of your customer's journey in seconds.
What Vinkius changes
You turn your contact center data into a searchable, actionable conversation.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Contextualizing a live chat
An agent is on a live chat and needs to know the customer's past issues.
- Real-world use case 02
Balancing team workload
A lead sees a spike in chat volume.
- Real-world use case 03
Rapid ticket creation
A customer calls in with a new issue.
Complete set · 12capabilities
The complete Daktela capability set.
These are the exact actions your AI can choose when you ask it to work with Daktela.
01—04
4 capabilities in this set.
Part of 12 available through Daktela.
- 01 Capability
Create contact
Create a new CRM contact record. This helps you build a clean customer directory without manual entry.
- 02 Capability
Create ticket
Create a new support ticket. Use this to log customer issues as they come in from any channel.
- 03 Capability
Get me
Get current user information. Verify your connection and see your own profile details.
- 04 Capability
Get ticket
Get details of a specific ticket. This lets you quickly see the status and history of a customer's problem.
05—08
4 capabilities in this set.
Part of 12 available through Daktela.
- 05 Capability
List activities
List recent activities in Daktela. This gives you a live feed of calls, emails, and chats.
- 06 Capability
List call history
List call history. Retrieve past phone interactions for audit logs or customer follow-ups.
- 07 Capability
List contacts
List CRM contacts. Quickly find customer details across your entire database.
- 08 Capability
List email history
List email history. Pull up past email threads to understand the context of a customer's request.
09—12
4 capabilities in this set.
Part of 12 available through Daktela.
- 09 Capability
List queues
List contact center queues. Check how many interactions are waiting in each channel.
- 10 Capability
List tickets
List support tickets. See all open and closed cases in one organized view.
- 11 Capability
List users
List Daktela users. Manage your team's access and distribution across the platform.
- 12 Capability
List accounts
List CRM accounts. Use this to see all the companies your team is currently supporting.
Set up in minutes
One URL. Then ask Daktela to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Daktela from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Daktela, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Daktela for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Daktela URL.
- Step 03
Save and start
Save the connection and enable Daktela in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"daktela": {
"url": "https://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Daktela
Open Agent mode in chat and ask: "Using Daktela, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"daktela": {
"url": "https://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Daktela
Ask Copilot: "Using Daktela, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"daktela": {
"url": "https://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Daktela
Open Cascade and ask: "Using Daktela, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"daktela": {
"url": "https://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Daktela
Ask Cline: "Using Daktela, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add daktela --transport http "https://edge.vinkius.com/vk_preview_QEglAnODTECFv29YN503LCFMgoxauqvEJgZibPNQ/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Daktela
Ask Claude: "Using Daktela, show me...". 12 tools are ready
Where the request belongs
Work Daktela can move forward.
This is for support leads who need to see the big picture without digging through logs, and customer service agents who want to spend less time on data entry and more time on solving problems.
Support Team Lead
Monitors queue volumes and ticket statuses via AI commands to balance team workload.
Customer Service Agent
Creates CRM contacts and logs activities while chatting with customers in real time.
Operations Manager
Checks call histories and agent distribution metadata to optimize center performance.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Five9
Monitor agents, manage call states, and track real-time contact center stats via AI agents with Five9.
8x8 Contact Center
Real-time contact center analytics. monitor queues, agent performance, and live metrics via AI.
LiveAgent
Manage customer support tickets, conversations, and call records directly through LiveAgent.
Intercom
Connect with customers through AI-powered chat, targeted messages, and product tours that drive engagement and reduce churn.
Bring your own AI
Change the model, client or framework. Keep Daktela connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Daktela.
The practical details behind the request, access and result.
Can the Daktela MCP help my team manage multiple chat channels at once?
Yes, it allows your AI to see and list activities across phone, email, and chat in one view, so you can stay updated on all channels without switching apps.
How does the Daktela MCP update my CRM records?
It uses your AI agent to create contacts and tickets directly. You can just tell the AI to add a new customer or log an issue, and it handles the data entry for you.
Can I use the Daktela MCP to see my team's call history?
Yes, you can retrieve logs of past phone interactions. This is great for auditing conversations or getting context before following up with a customer.
Does the Daktela MCP work with my existing support tickets?
Yes, it can list and query your specific tickets. You can ask the AI to find a specific ticket ID or summarize the status of all open cases.
Can I see who's online with the Daktela MCP?
Yes, you can list the users in your system. This helps you see who is active and helps manage agent distribution more effectively.
How do I get started with the Daktela MCP?
Just subscribe to the Connector in your AI client and enter your Daktela Domain and Access Token. From there, you can start managing your communications via natural conversation.
Can I see all the open tickets in my Daktela account?
Yes! Use the list_tickets capability. Your agent will retrieve the complete directory of support cases, which you can then filter or summarize.
How do I create a new contact in the Daktela CRM?
Use the create_contact action. Provide the first name, last name, and optional email or phone number to register the person in your CRM database instantly.
Is it possible to list the history of past phone calls via AI?
Absolutely. Use the list_call_history query. The agent will retrieve a detailed log of past voice interactions, including participants and durations.
One connection away
Give your agent a direct line to Daktela.
Connect Daktela once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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