Jira Service Management (JSM) Connector for AI agents.
10 live capabilities
Manage customer requests and support queues in your Jira JSM instance.
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Why people use Jira Service Management (JSM)
Jira Service Management for Faster IT Support Response
This Connector lets your agent do that work for you. You can just ask it to find the right info or summarize the current backlog. You get your answers in a single chat window without ever leaving your workspace.
What Vinkius changes
Your agent gains the ability to read and navigate your entire JSM environment on demand.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Handling a sudden spike in hardware requests
An IT lead asks the agent to list all requests and identify which ones are high priority.
- Real-world use case 02
Onboarding a new corporate client
A success manager asks the agent to find the organization details and list all customers for the new desk.
- Real-world use case 03
Troubleshooting a complex software bug
An agent asks for the knowledge base articles for a specific service desk.
Complete set · 10capabilities
The complete Jira Service Management (JSM) capability set.
These are the exact actions your AI can choose when you ask it to work with Jira Service Management (JSM).
01—04
4 capabilities in this set.
Part of 10 available through Jira Service Management (JSM).
- 01 Capability
List queues
Lists all queues for a specific service desk. Use this to see how tickets are triaged and identify backlog counts.
- 02 Capability
List request types
Lists all request types for a specific service desk. This helps your agent understand the service catalog of your team.
- 03 Capability
List organizations
Lists all organizations in JSM. This is useful for grouping support data by business entity.
- 04 Capability
Get info
Retrieves system information for your JSM instance. Use this to check the overall health of your setup.
05—07
3 capabilities in this set.
Part of 10 available through Jira Service Management (JSM).
- 05 Capability
Get request
Fetches full descriptions and custom fields for a specific request. This is perfect for deep investigations into customer inquiries.
- 06 Capability
Get service desk
Returns project information and branding for a specific desk. It helps you understand the configuration of your support portals.
- 07 Capability
List customers
Lists all customers for a specific service desk. Use this to identify support recipients and their account details.
08—10
3 capabilities in this set.
Part of 10 available through Jira Service Management (JSM).
- 08 Capability
List knowledge bases
Lists all knowledge base articles for a specific service desk. It helps your agent find the right documentation to resolve common issues.
- 09 Capability
List requests
Lists all customer requests including keys and summaries. Use this to monitor the support queue and identify urgent issues.
- 10 Capability
List service desks
Lists all service desks in your instance. This helps you identify the correct ID before querying requests or queues.
Set up in minutes
One URL. Then ask Jira Service Management (JSM) to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Jira Service Management (JSM) from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Jira Service Management (JSM), and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Jira Service Management (JSM) for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Jira Service Management (JSM) URL.
- Step 03
Save and start
Save the connection and enable Jira Service Management (JSM) in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"jira-service-management-jsm": {
"url": "https://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Jira Service Management (JSM)
Open Agent mode in chat and ask: "Using Jira Service Management (JSM), help me...". 10 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"jira-service-management-jsm": {
"url": "https://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Jira Service Management (JSM)
Ask Copilot: "Using Jira Service Management (JSM), help me...". 10 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"jira-service-management-jsm": {
"url": "https://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Jira Service Management (JSM)
Open Cascade and ask: "Using Jira Service Management (JSM), help me...". 10 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"jira-service-management-jsm": {
"url": "https://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Jira Service Management (JSM)
Ask Cline: "Using Jira Service Management (JSM), help me...". 10 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add jira-service-management-jsm --transport http "https://edge.vinkius.com/vk_preview_tI7XM1qch201nTS7j7hYErs51QO1nPjtHqKTsPsi/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Jira Service Management (JSM)
Ask Claude: "Using Jira Service Management (JSM), show me...". 10 tools are ready
Where the request belongs
Work Jira Service Management can move forward.
This is for IT operations teams and help desk managers who are tired of manual ticket triaging and need a faster way to surface customer data.
IT Support Lead
Uses this to monitor queue sizes and identify urgent issues across multiple service desks during high-traffic periods.
Customer Success Manager
Uses this to check organization details and find relevant knowledge base articles for clients during onboarding.
Help Desk Agent
Uses this to quickly pull full descriptions and custom fields for specific customer inquiries to solve tickets faster.
When one Connector is not enough
Carry the request into a workflow.
Combine Jira Service Management with the systems that finish the task.
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Bring your own AI
Change the model, client or framework. Keep Jira Service Management connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
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Pieces -
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Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Jira Service Management.
The practical details behind the request, access and result.
How can the Jira Service Management MCP help my help desk?
It lets your AI agent read your JSM data directly. Your team can ask the agent to find customer info, check ticket statuses, or pull articles without manual searching.
Can I use the Jira Service Management MCP to see my support queues?
Yes, the Connector can list all queues for a specific service desk. This helps you see exactly how many tickets are waiting and where the bottlenecks are.
Does the Jira Service Management MCP work with my knowledge base?
It can list all knowledge base articles for a specific service desk. Your agent can use this to find the right documentation to help solve customer issues.
How do I find customer details using the Jira Service Management MCP?
The Connector can list customers for a specific service desk and list all organizations. This makes it easy for your agent to identify who is asking for help.
Can the Jira Service Management MCP show me all request types?
Yes, it lists all request types for a specific service desk. This helps your agent understand the full service catalog offered by your team.
Is the Jira Service Management MCP good for monitoring ticket volume?
It's great for that. Your agent can list all customer requests to give you a quick summary of the current workload and identify urgent issues.
How do I get Jira JSM API credentials?
You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.
Can I see requests from all service desks?
The list_requests capability allows you to retrieve customer requests across your Jira Service Management instance, subject to your account permissions.
Are knowledge base articles supported?
Yes, you can list knowledge base articles for a specific service desk using the list_knowledge_bases capability.
One connection away
Give your agent a direct line to Jira Service Management.
Connect Jira Service Management once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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