Jitbit Connector for AI agents.
6 live capabilities
Manage helpdesk tickets and monitor SLA compliance in real time.
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Why people use Jitbit
Jitbit Helpdesk Ticketing and SLA Management
This Connector puts all those capabilities in one place. You can ask your agent to summarize a ticket, find a specific knowledge base article, or update a status in seconds. You get to stop clicking and start solving.
What Vinkius changes
You get a conversational interface for your entire helpdesk operations.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
The Late-Night Triage
An IT lead asks the agent to find all Critical tickets that haven't been touched in 4 hours.
- Real-world use case 02
The Knowledge Gap
A support rep asks the agent to find the specific fix for a Login 500 error from the knowledge base.
- Real-world use case 03
The Handover
A team lead asks the agent to create a ticket for a server outage and assign it to the DevOps team.
Complete set · 6capabilities
The complete Jitbit capability set.
These are the exact actions your AI can choose when you ask it to work with Jitbit.
01—03
3 capabilities in this set.
Part of 6 available through Jitbit.
- 01 Capability
List kb articles
Search and view your existing knowledge base documentation. This helps you find the right fix for a customer quickly.
- 02 Capability
Create support ticket
Add a new support request to your queue with specific details. This helps you log issues faster without manual entry.
- 03 Capability
Get ticket details
Pull up the full history and current status of a specific ticket. This gives you context on old issues instantly.
04—06
3 capabilities in this set.
Part of 6 available through Jitbit.
- 04 Capability
List ticket categories
See how your tickets are organized across different departments. Use this to understand where the most issues are coming from.
- 05 Capability
List tickets
Get a full list of current helpdesk tickets for review. This gives you a high level view of your current queue.
- 06 Capability
List account users
View all users currently registered in your helpdesk system. This is useful for checking permissions or team access.
Set up in minutes
One URL. Then ask Jitbit to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Jitbit from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Jitbit, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Jitbit for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Jitbit URL.
- Step 03
Save and start
Save the connection and enable Jitbit in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"jitbit": {
"url": "https://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Jitbit
Open Agent mode in chat and ask: "Using Jitbit, help me...". 6 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"jitbit": {
"url": "https://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Jitbit
Ask Copilot: "Using Jitbit, help me...". 6 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"jitbit": {
"url": "https://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Jitbit
Open Cascade and ask: "Using Jitbit, help me...". 6 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"jitbit": {
"url": "https://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Jitbit
Ask Cline: "Using Jitbit, help me...". 6 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add jitbit --transport http "https://edge.vinkius.com/vk_preview_WXHnPYRzgOIjfkZ3p4prL20ETiuNo8MZkb3hF6BY/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Jitbit
Ask Claude: "Using Jitbit, show me...". 6 tools are ready
Where the request belongs
Work Jitbit can move forward.
This is for the IT manager who's tired of auditing agent workloads at the end of the day, and the support specialist who needs to find documentation without losing their flow.
IT Manager
Uses this to monitor agent performance and ensure the team stays within SLA limits without manual reporting.
Support Specialist
Uses this to quickly find knowledge base articles and draft replies to customers during high-volume shifts.
Helpdesk Lead
Uses this to reassign tickets, check category trends, and manage the overall ticket queue.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
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Bring your own AI
Change the model, client or framework. Keep Jitbit connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Jitbit.
The practical details behind the request, access and result.
Can Jitbit MCP help me manage my helpdesk tickets?
Yes. It allows you to create, list, and update tickets directly through your AI client, so you don't have to keep switching back and forth to the Jitbit dashboard.
How does Jitbit MCP handle SLA monitoring?
It gives your agent the ability to see ticket statuses and times. You can ask it to find tickets that are about to breach their SLA so you can prioritize them faster.
Can I use Jitbit MCP to find knowledge base articles?
Yes. You can ask your agent to search your existing knowledge base and pull up the relevant articles whenever you need a quick reference while helping a customer.
Does Jitbit MCP support multiple users?
It can list all account users in your helpdesk. This makes it easy to check permissions, see who is on the team, or identify who needs specific access.
Can I reply to tickets using Jitbit MCP?
Yes. You can send replies to customers and add internal notes to a ticket thread through your AI client, keeping all your communication in one place.
Can I manage tickets and reply to customers through the AI agent?
Yes. List tickets with filters, inspect individual tickets with full history, create new tickets, update status, and reply to customers or add internal notes.
Does Jitbit require a self-hosted URL?
Yes. Jitbit can be self-hosted or cloud-hosted. Provide your instance URL (e.g., https://helpdesk.company.com), username, and password. Authentication uses HTTP Basic Auth (Base64 encoded) against {url}/api.
Can I track SLA compliance across tickets?
Yes. Tickets include response and resolution time metadata. Monitor SLA compliance by checking time-to-first-response and time-to-resolution against your SLA targets.
One connection away
Give your agent a direct line to Jitbit.
Connect Jitbit once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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