Vinkius

Freshservice MCP. Manage your entire IT service stack from conversation.

Freshservice connects your agent to its entire IT Service Management system. Use this MCP to manage tickets, track hardware assets, and handle change requests directly through conversation. Instead of navigating multiple dashboards, you can ask your AI client to list active incidents, check asset metadata, or open a brand new ticket instantly.

Freshservice MCP is compatible with Claude Claude
Freshservice MCP is compatible with ChatGPT ChatGPT
Freshservice MCP is compatible with Cursor Cursor
Freshservice MCP is compatible with Gemini Gemini
Freshservice MCP is compatible with Windsurf Windsurf
Freshservice MCP is compatible with VS Code VS Code
Freshservice MCP is compatible with JetBrains JetBrains
Freshservice MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Create new service desk incidents

Automatically opens a fresh IT support ticket when you tell your agent to do so.

Check current helpdesk status

Verifies the operational status of the service desk system, confirming if tickets can be opened or updated.

Retrieve detailed asset information

Pulls metadata for specific IT hardware or software assets from the CMDB inventory.

Get user and requester details

Fetches full profiles, department assignments, and contact information for any employee or user.

List and check ticket data

Retrieves lists of all open tickets and provides detailed metadata for specific incidents.

Waiting for input…

AI Agent
Freshservice

What AI agents can do with Freshservice MCP - 12 Tools

These tools let you automate every core function of IT Service Management, from opening incidents to reviewing asset inventories.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Freshservice MCP

Create Itsm Ticket

Opens a brand new support ticket in the system with minimal input from you.

Check Itsm Status

Verifies if the helpdesk is currently operational and accepting tickets.

Get Asset Details

Retrieves specific metadata about an IT asset, like its purchase date or assigned...

Get Requester Details

Pulls the full profile and contact details for a named end-user.

Get Ticket Details

Shows comprehensive metadata, such as priority and status, for a specific ticket ID.

List Support Agents

Lists all IT staff members who are authorized to work on support tickets.

List It Assets

Provides a list of all tracked hardware and software assets in the CMDB.

List Change Requests

Retrieves records detailing planned changes to the IT infrastructure.

List It Problems

Lists known problems or recurring technical issues that need investigation.

List It Releases

Accesses records detailing recent software deployments and releases.

List Requesters

Provides a comprehensive directory listing of all end-users in the company.

List Itsm Tickets

Generates a list view of all open service desk tickets according to filters you provide.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Freshservice MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Freshservice integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Freshservice, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Freshservice MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshservice. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Dashboard Fatigue

Today, answering a simple question about an employee's laptop—say, finding out when it was last serviced or who currently uses it—is a nightmare. You open the ticketing system to check for related incidents. Then you have to jump over to the separate CMDB portal and manually search by user ID. Finally, if you need the person’s department name, you open the HR directory. It's three different logins, five clicks minimum, and half your time is just context-switching.

With this MCP, that sequence of actions vanishes. You tell your agent exactly what you need—for example, 'What are the details on Asset ID X assigned to User Y?' The agent pulls the asset metadata, cross-references the user profile, and gives you a single, coherent answer without you ever leaving your chat window.

Freshservice MCP for Service Desk Operations

You no longer have to manually list tickets via list_itsm_tickets and then use get_ticket_details just to confirm a status. You can ask your agent, 'Are there any high-priority changes needed on the core network?' The tool automatically checks both list_change_requests and list_it_problems simultaneously.

The flow is instant conversation. Instead of running reports or manually updating records across multiple systems, you speak to your agent, and it executes the necessary actions—whether that's creating a new ticket with create_itsm_ticket or listing all users via list_requesters.

What Freshservice MCP does for your AI

Freshservice brings the full scope of IT Service Management (ITSM) into your conversations with your agent. Whether you're managing day-to-day helpdesk operations or tracking complex infrastructure changes, this MCP lets you interact with all your core data without leaving your primary workspace. You can ask for details on a user’s profile and instantly check their open tickets, or list every piece of company hardware in the CMDB.

Need to start a new incident? Just tell your agent, and it creates the ticket automatically. All these capabilities are available through Vinkius, giving you access to 4,000+ connections in one place.

This MCP lets you automate tasks that usually require clicking through five different tabs: listing all active tickets, checking related assets, verifying user contacts, or even monitoring change request statuses. It keeps your IT operations data readily available for natural conversation.

Built · Hosted · Managed by Vinkius Freshservice-MCP: Manage ITSM and IT Assets with AI
Server ID 019d75a0-b4d1-71eb-beb6-6bd86d65d0a1
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Freshservice MCP

How do I use Freshservice MCP to open a ticket? +

You simply tell your agent you need to file an incident. The tool handles the rest using create_itsm_ticket, requiring only key details like the subject and reporter's email address.

Can Freshservice MCP help me find out who a user is? +

Yes, you use get_requester_details to pull detailed profiles for any employee. This tool gives you their department and contact information instantly.

Does Freshservice MCP track hardware assets? +

Absolutely. You can list all IT assets using list_it_assets, or use get_asset_details to pull specific metadata on a single piece of equipment.

Is it possible to check the current status of my service desk with Freshservice MCP? +

Yes. You can run check_itsm_status at any time to verify if your helpdesk is accepting tickets and functioning normally.

How do I use Freshservice MCP to find old incidents? +

You start by running list_support_agents, which shows who can handle the ticket. Then you refine your search using list_itsm_tickets to narrow down historical records.