Freshservice Connector for AI agents.
12 live capabilities
Manage IT tickets and hardware assets without leaving your chat window.
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Why people use Freshservice
Freshservice ITSM Ticket Management for IT Teams
This Connector changes that by letting you just ask your agent. You get the status, the user info, and the ticket history in a single response. It turns your service desk into a searchable database you can talk to.
What Vinkius changes
You get a direct line from your chat window to your entire IT service desk.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Quick Incident Creation
An agent hears about a broken printer and asks the agent to 'Create a ticket for John Doe's broken printer.
- Real-world use case 02
Asset Verification
A sysadmin needs to know the specs of a laptop.
- Real-world use case 03
Workload Check
A manager wants to see who is busy.
Complete set · 12capabilities
The complete Freshservice capability set.
These are the exact actions your AI can choose when you ask it to work with Freshservice.
01—04
4 capabilities in this set.
Part of 12 available through Freshservice.
- 01 Capability
Create itsm ticket
Open a new IT incident or request directly from your chat. This helps you log issues faster.
- 02 Capability
Check itsm status
See if the helpdesk is currently operational or experiencing issues. Use this to verify system health.
- 03 Capability
Get asset details
Pull specific metadata for hardware or software assets in your inventory. It gives you full context on your gear.
- 04 Capability
Get requester details
Grab contact info and department details for a specific employee. This speeds up user identification.
05—08
4 capabilities in this set.
Part of 12 available through Freshservice.
- 05 Capability
Get ticket details
Get the full history and metadata for a specific service desk ticket. This provides a complete overview of an issue.
- 06 Capability
List support agents
See a list of all IT agents currently configured in your system. Use this to check team availability.
- 07 Capability
List it assets
View your entire inventory of IT hardware and software. This gives you a full look at your assets.
- 08 Capability
List change requests
See all pending or completed change requests in your ITSM. Use this to track infrastructure updates.
09—12
4 capabilities in this set.
Part of 12 available through Freshservice.
- 09 Capability
List it problems
Pull a list of all recorded problem records for your team. This helps you track recurring issues.
- 10 Capability
List it releases
Access your IT release records to see upcoming software deployments. This keeps your team aligned on releases.
- 11 Capability
List itsm tickets
See every ticket currently in your service desk. This provides a complete view of your current queue.
- 12 Capability
List requesters
Get a full list of end-users and employees in your system. Use this to see who is using your services.
Set up in minutes
One URL. Then ask Freshservice to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Freshservice from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Freshservice, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Freshservice for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Freshservice URL.
- Step 03
Save and start
Save the connection and enable Freshservice in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"freshservice": {
"url": "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Freshservice
Open Agent mode in chat and ask: "Using Freshservice, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"freshservice": {
"url": "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Freshservice
Ask Copilot: "Using Freshservice, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"freshservice": {
"url": "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Freshservice
Open Cascade and ask: "Using Freshservice, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"freshservice": {
"url": "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Freshservice
Ask Cline: "Using Freshservice, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add freshservice --transport http "https://edge.vinkius.com/vk_preview_Jkn7vZt1rlDcylt4CfJKCcvUNi4EoRmfpOOF7hz1/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Freshservice
Ask Claude: "Using Freshservice, show me...". 12 tools are ready
Where the request belongs
Work Freshservice can move forward.
This is for the IT ops team that is drowning in tickets and manual data entry. It's for the admin who needs to know the status of a change request without logging into a complex dashboard every five minutes.
IT Manager
Checks incident volumes and team workloads without manual report generation.
Service Desk Agent
Gets quick summaries of requester profiles and ticket history during live support calls.
System Administrator
Pulls hardware specs and release records to verify infrastructure changes.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsFreshworks
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Better Stack
Automate incident management via Better Stack. monitor uptime, manage incidents, and control on-call schedules securely from your AI agent.
BOSSDesk
Manage your IT services via BOSSDesk. track tickets, assets, and users directly from any AI agent.
Jitbit
Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.
HaloPSA
Automate service desk workflows via HaloPSA. manage tickets, clients, users, and assets directly from any AI agent.
Deskpro
Deliver exceptional helpdesk support with ticket management, self-service portals, and SLA tracking across every channel.
Bring your own AI
Change the model, client or framework. Keep Freshservice connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Freshservice.
The practical details behind the request, access and result.
Can the Freshservice MCP create new tickets for me?
Yes, it can open new incidents immediately from your chat. You just describe the issue, and the Connector handles the ticket creation in your service desk.
Does this capability let me see my hardware inventory?
Yes, it pulls all IT assets from your CMDB. You can ask for specific hardware details or a list of all your assets.
Can I use this to see who is on the support team?
Yes, it lists all configured agents in your system. This helps you see who is available to help with tickets.
Will this help me track software deployments?
Yes, it pulls all release records. You can check the status and history of your software deployments directly in your chat.
Can I get user contact info through this?
Yes, it retrieves requester profiles. You can quickly pull emails and department info for any user in your system.
How does this help with change management?
It lets you list all change requests instantly. You can stay on top of infrastructure updates without digging through dashboards.
How do I get an API Key for Freshservice?
Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.
What is my 'Domain prefix'?
Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').
Can I view my CMDB assets via the agent?
Yes! Use the 'list_it_assets' capability to retrieve your hardware and software inventory from the Freshservice CMDB.
Is it possible to track change management requests?
Yes, the 'list_change_requests' capability allows you to monitor all change tickets to ensure proper IT governance and stability.
One connection away
Give your agent a direct line to Freshservice.
Connect Freshservice once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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