UserEcho Connector for AI agents.
6 live capabilities
Manage customer support tickets and community feedback in one place.
Waiting for input…
Why people use UserEcho
UserEcho : Stop the manual hunt for support tickets
This Connector brings all that data into one place. You can ask your agent to pull a ticket's history or check the knowledge base for an article in seconds. You get a clear view of your entire support operation without ever opening another tab.
What Vinkius changes
You get a conversational command center for your entire customer support and community feedback loop.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Checking a specific ticket history
A support manager asks the agent for the history of ticket #88231.
- Real-world use case 02
Monitoring community voting
A community lead asks what people are voting on.
- Real-world use case 03
Verifying help center content
A product manager asks if there are articles for the API.
Complete set · 6capabilities
The complete UserEcho capability set.
These are the exact actions your AI can choose when you ask it to work with UserEcho.
01—03
3 capabilities in this set.
Part of 6 available through UserEcho.
- 01 Capability
List forums
View all your community feedback forums. Use this to monitor what the community is talking about.
- 02 Capability
List tickets
Get a list of all your current helpdesk tickets. This provides a quick overview of your support queue.
- 03 Capability
List account users
Get a complete list of everyone in your account. This helps you manage your team structure quickly.
04—06
3 capabilities in this set.
Part of 6 available through UserEcho.
- 04 Capability
Create support ticket
Submit a new helpdesk request from your agent. You can skip the manual form and get the ticket live instantly.
- 05 Capability
Get ticket details
Pull the full conversation and status for a specific ticket. Use this to see exactly what a customer is struggling with.
- 06 Capability
List kb articles
See every article in your help center. This makes it easy to check if documentation is actually available.
Set up in minutes
One URL. Then ask UserEcho to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use UserEcho from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it UserEcho, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable UserEcho for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the UserEcho URL.
- Step 03
Save and start
Save the connection and enable UserEcho in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"userecho": {
"url": "https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using UserEcho
Open Agent mode in chat and ask: "Using UserEcho, help me...". 6 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"userecho": {
"url": "https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using UserEcho
Ask Copilot: "Using UserEcho, help me...". 6 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"userecho": {
"url": "https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using UserEcho
Open Cascade and ask: "Using UserEcho, help me...". 6 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"userecho": {
"url": "https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using UserEcho
Ask Cline: "Using UserEcho, help me...". 6 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add userecho --transport http "https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using UserEcho
Ask Claude: "Using UserEcho, show me...". 6 tools are ready
Where the request belongs
Work UserEcho can move forward.
For support managers tired of tab-switching, community leads tracking thousands of votes, and product teams who need to see what customers actually want without digging through spreadsheets.
Customer Support Manager
Pulls ticket histories to prep for team meetings and checks ticket status quickly.
Community Manager
Scans forums to find new feature ideas and monitors community sentiment.
Product Manager
Checks knowledge base gaps to see what documentation is missing for new features.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsCanny
Manage product feedback via Canny. track feature requests, bugs, and user votes directly from any AI agent.
Beamer
Manage product updates and user feedback via Beamer. create posts, track analytics, and monitor feedback directly from any AI agent.
Frill
Manage product feedback, roadmaps, and announcements via Frill. create ideas, list updates, and organize categories directly from your AI agent.
crowd.dev (LFX CDP)
Equip your AI agent to manage community members, activities, and organizations directly via the crowd.dev (LFX) API.
HubSpot Service Hub
Manage support tickets, track pipelines, and view customer feedback through natural conversation.
Gorgias
Manage your customer support tickets, messages, and user profiles via AI.
Bring your own AI
Change the model, client or framework. Keep UserEcho connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about UserEcho.
The practical details behind the request, access and result.
Can the UserEcho MCP help me manage my support team?
Yes, it lets you list account users and team members so you can see who's in your organization and manage your structure directly through your agent.
How does this Connector help with community feedback?
It lets your agent see all your forums, making it easy to monitor what people are voting on and what trends are emerging in your community.
Can I create support tickets through my AI agent?
Yes, you can use the capability to create new requests from your chat. You can skip the manual forms and get the tickets live instantly.
Does this Connector work with the UserEcho knowledge base?
It does. You can list and query all your help center articles to see what's already documented and verify your self-service content.
Is this Connector good for tracking customer requests?
It's great for that. You can list tickets and get specific details to see how issues are progressing and what the conversation history looks like.
How do I connect UserEcho to my AI client?
You just need your API Token and Subdomain from your UserEcho developer settings to get started. Once connected, your agent can access all your support data.
Can I see the full conversation history of a support ticket?
Yes! Use the get_ticket_details capability and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.
How do I list all the help center articles in my account?
Run the list_kb_articles query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.
Is it possible to create a new ticket via AI for a customer?
Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.
One connection away
Give your agent a direct line to UserEcho.
Connect UserEcho once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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