Vinkius

Gorgias MCP. Manage Customer Support from Conversation.

Gorgias connects your helpdesk directly to your AI agent so you can manage customer support tickets, user profiles, and conversations without leaving your current window. Use natural language to monitor ticket queues, draft replies, update records, and look up customer history instantly.

Gorgias MCP is compatible with Claude Claude
Gorgias MCP is compatible with ChatGPT ChatGPT
Gorgias MCP is compatible with Cursor Cursor
Gorgias MCP is compatible with Gemini Gemini
Gorgias MCP is compatible with Windsurf Windsurf
Gorgias MCP is compatible with VS Code VS Code
Gorgias MCP is compatible with JetBrains JetBrains
Gorgias MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Handling Ticket Queues

List all open tickets or retrieve the full message history for a specific conversation.

Managing Customer Data

Search for customers by email, get their profile details, update records, or create new profiles on the fly.

Communicating with Users

Draft and send public replies to customers, or add private internal notes visible only to your team.

Tracking Team Status

List all active agents and retrieve user details for internal coordination checks.

Creating New Records

Create entirely new support tickets or establish new customer profiles when they don't exist yet.

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AI Agent
Gorgias

What AI agents can do with Gorgias MCP: 12 Tools for Customer Operations

These tools allow you to perform every key function in a helpdesk—from listing users to updating ticket status—using simple commands.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Gorgias MCP

Create Customer

Build a new profile for a customer in the system.

Create Message

Add a message, either a reply to the customer or an internal note, inside a ticket.

Create Ticket

Start and log a brand new support ticket.

Get Customer

Fetch the complete profile details for one specific customer by their identifying...

Get Ticket

Retrieve all relevant data for a single, existing ticket.

Get User

Fetch the full details of a specific agent or user within your workspace.

List Customers

Search for or pull a list of multiple customer accounts based on criteria.

List Messages

List all messages that have been exchanged within the history of one ticket.

List Tickets

Generate a list of support tickets, allowing you to filter by status or date.

List Users

List all agents and users currently active in the workspace for coordination...

Update Customer

Modify details on an existing customer profile record.

Update Ticket

Change the status or content of a ticket that has already been created.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Gorgias MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Gorgias integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Gorgias, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Gorgias MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Pain of Context Switching in Support

Today, resolving one customer issue means jumping between five different windows. You check the CRM for their history, open the ticketing system to see the thread, switch to your notes app to draft a reply, and then go back to the helpdesk to finally hit send. It’s slow, it's frustrating, and you lose context every time you copy-paste.

This MCP changes that workflow entirely. Your agent stays in one place—your chat interface. You ask for an action like 'What did they say last?' and the system pulls that history directly into your conversation thread. It’s instant, it's contained, and you get back to solving problems faster.

Gorgias MCP: All Support Actions in One Place

You no longer have to manually copy the customer’s email from their ticket history and then open a separate search window just to check if they already exist. The agent uses `get_customer` or `list_customers` automatically, providing that context immediately.

The whole process becomes conversational. You tell it what needs doing—'Draft a reply for Ticket #1042 about the missing tracking number.'—and it handles drafting and posting the message using `create_message`. That’s how fast your support team can run.

What Gorgias MCP does for your AI

This MCP lets your AI client act like a junior support rep built right into your workflow. Instead of jumping between tabs or copy-pasting data, you talk to the agent, and it performs actions inside Gorgias for you. You can list active tickets, pull specific conversation histories, and draft replies straight up.

Need to know if a customer exists? Just ask; the system finds their profile details instantly. If your team needs to add an internal note or send a direct reply, it handles that too. Because this connection is housed on Vinkius, you access all these support functions from one place—whether that's Claude, Cursor, or any other compatible agent.

Built · Hosted · Managed by Vinkius Gorgias-MCP - Manage Support Tickets & Profiles
Server ID 019d75a9-a5ef-73b9-a2dd-e35adc743002
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Gorgias MCP

How do I use Gorgias MCP to find a customer's history? +

You start by asking the agent to 'list customers' or provide an email address. The tool then runs get_customer and presents their full profile data, letting you see all past interactions.

Can Gorgias MCP help me update a ticket status? +

Yes, after the conversation is finished, simply tell your agent to 'update the ticket status' using update_ticket. It changes the ticket state within Gorgias without you having to navigate the platform.

What if I need to create a brand new support ticket? +

You can ask the agent directly, 'Create a new ticket about X.' The MCP handles this by running create_ticket, logging it in Gorgias for you.

Does Gorgias MCP let me add internal notes only? +

Yes. You can use the create_message tool to specifically add an internal note, ensuring that message is visible to your team but never sent to the customer.

Can I list all active agents in Gorgias MCP? +

You simply ask the agent to 'list users.' This triggers list_users, giving you a directory of who's currently working in your workspace.