Gorgias MCP. Manage Customer Support from Conversation.
Gorgias connects your helpdesk directly to your AI agent so you can manage customer support tickets, user profiles, and conversations without leaving your current window. Use natural language to monitor ticket queues, draft replies, update records, and look up customer history instantly.
Give Claude and any AI agent real-world access
List all open tickets or retrieve the full message history for a specific conversation.
Search for customers by email, get their profile details, update records, or create new profiles on the fly.
Draft and send public replies to customers, or add private internal notes visible only to your team.
List all active agents and retrieve user details for internal coordination checks.
Create entirely new support tickets or establish new customer profiles when they don't exist yet.
Ask an AI about this
Waiting for input…
What AI agents can do with Gorgias MCP: 12 Tools for Customer Operations
These tools allow you to perform every key function in a helpdesk—from listing users to updating ticket status—using simple commands.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Gorgias MCPCreate Customer
Build a new profile for a customer in the system.
Create Message
Add a message, either a reply to the customer or an internal note, inside a ticket.
Create Ticket
Start and log a brand new support ticket.
Get Customer
Fetch the complete profile details for one specific customer by their identifying...
Get Ticket
Retrieve all relevant data for a single, existing ticket.
Get User
Fetch the full details of a specific agent or user within your workspace.
List Customers
Search for or pull a list of multiple customer accounts based on criteria.
List Messages
List all messages that have been exchanged within the history of one ticket.
List Tickets
Generate a list of support tickets, allowing you to filter by status or date.
List Users
List all agents and users currently active in the workspace for coordination...
Update Customer
Modify details on an existing customer profile record.
Update Ticket
Change the status or content of a ticket that has already been created.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on each call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Gorgias, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,200+ others, all in one place
- Add new capabilities to your AI anytime you want
- Connections are secured and governed automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog weekly
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
VINKIUS CLOUD
Cloud Hosted
Managed infra
V8 Isolated
Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on each call
GDPR Compliant
EU data residency
Token Compression
~60% cost reduction
The Pain of Context Switching in Support
Today, resolving one customer issue means jumping between five different windows. You check the CRM for their history, open the ticketing system to see the thread, switch to your notes app to draft a reply, and then go back to the helpdesk to finally hit send. It’s slow, it's frustrating, and you lose context every time you copy-paste.
This MCP changes that workflow entirely. Your agent stays in one place—your chat interface. You ask for an action like 'What did they say last?' and the system pulls that history directly into your conversation thread. It’s instant, it's contained, and you get back to solving problems faster.
Gorgias MCP: All Support Actions in One Place
You no longer have to manually copy the customer’s email from their ticket history and then open a separate search window just to check if they already exist. The agent uses `get_customer` or `list_customers` automatically, providing that context immediately.
The whole process becomes conversational. You tell it what needs doing—'Draft a reply for Ticket #1042 about the missing tracking number.'—and it handles drafting and posting the message using `create_message`. That’s how fast your support team can run.
What Gorgias MCP does for your AI
This MCP lets your AI client act like a junior support rep built right into your workflow. Instead of jumping between tabs or copy-pasting data, you talk to the agent, and it performs actions inside Gorgias for you. You can list active tickets, pull specific conversation histories, and draft replies straight up.
Need to know if a customer exists? Just ask; the system finds their profile details instantly. If your team needs to add an internal note or send a direct reply, it handles that too. Because this connection is housed on Vinkius, you access all these support functions from one place—whether that's Claude, Cursor, or any other compatible agent.
019d75a9-a5ef-73b9-a2dd-e35adc743002 How to set up Gorgias MCP
The bottom line is that you manage complex support tasks through simple conversation instead of clicking buttons in multiple places.
Subscribe to this MCP and provide your Gorgias Subdomain, Email, and REST API Key.
Connect the MCP to your preferred AI client (like Claude or Cursor).
Ask your agent a question—for example, 'Show me all open tickets from yesterday.' The agent executes the command and reports back with the data.
Who uses Gorgias MCP
This MCP is for anyone whose job involves rapid, high-volume customer communication. It's built for the frontline agent who can't afford to waste time switching between their helpdesk and notes app.
Quickly summarize a long ticket thread or draft a response without manually reading every message.
Check the status of high-priority tickets and add internal notes to guide the rest of the support team.
Look up a customer's full support history right before making a sales call or resolving an issue.
Benefits of connecting Gorgias MCP
Draft replies and add internal notes with create_message without ever leaving your agent chat. You write the intent, and it handles the communication layer.
Stop searching for customer IDs. Use list_customers or get_customer to pull up a person's entire history in seconds, giving immediate context for any conversation.
You can automate triage by using list_tickets to see which tickets are open and then use update_ticket to change the status when you work on them.
Never start from scratch. If a customer needs help but isn't in your system, simply ask the agent to run create_customer first.
Need to coordinate with teammates? Use list_users and get_user to pull up coworker details right alongside the support ticket data.
Gorgias MCP use cases
Customer asks about a refund status.
The agent uses list_customers to verify the user's identity. Next, it calls get_ticket using the relevant ticket number to find previous communications, and then drafts a polite reply confirming the refund details via create_message.
Need to escalate an issue for team review.
The agent checks all open issues by calling list_tickets. It identifies a high-priority ticket, uses get_user to pull the details of the assigned supervisor, and then adds private internal notes using create_message so the manager is immediately aware.
Onboarding new users into the support system.
A sales rep needs to follow up with a prospect. The agent first runs get_customer by email to see if a profile exists; if not, it uses create_customer and then initiates a conversation via create_ticket.
Resolving an old ticket that needs status adjustment.
The agent retrieves the full context using get_ticket. After resolution, instead of going into the settings panel, it simply tells the system to close the loop by calling update_ticket.
Gorgias MCP tradeoffs
What to watch out for, and the recommended way to handle each one.
Manually copying ticket details.
A support agent has to open 5 tabs, copy a customer's email from one window and the ticket ID from another, then paste both into their CRM just to start working on it.
Tell your agent simply, 'Get all tickets for john@example.com.' The MCP handles the cross-referencing using list_tickets combined with get_customer, pulling all necessary data points instantly.
Drafting replies outside of Gorgias.
An agent writes a perfect reply in Gmail, copies it, switches back to the helpdesk window, and pastes it. This risks losing context or getting flagged for needing manual review.
Use the create_message tool. Your agent drafts the response internally and posts it directly to the correct ticket ID within Gorgias.
Forgetting to update record status.
An issue is resolved, but because the agent didn't manually click the 'Resolved' button on the helpdesk platform, the ticket stays open and clogs up the queue.
After summarizing a thread or sending a final reply, just tell your agent to update_ticket status. It handles closing out the loop for you.
When to use Gorgias MCP
Use this MCP if 80% of your job involves reading, updating, and responding to customer service tickets and profiles. This is a dedicated support operations tool. If your core need is deep data analysis (e.g., running complex SQL queries across multiple databases) or financial modeling that requires specific accounting tools, this won't cut it. You should use specialized database connectors for those needs. Don't try to force the MCP to do things outside of customer support—for instance, if you need to generate a PDF report of all sales leads, this MCP is useless; you need a reporting tool instead.
Frequently asked questions about Gorgias MCP
How do I use Gorgias MCP to find a customer's history? +
You start by asking the agent to 'list customers' or provide an email address. The tool then runs get_customer and presents their full profile data, letting you see all past interactions.
Can Gorgias MCP help me update a ticket status? +
Yes, after the conversation is finished, simply tell your agent to 'update the ticket status' using update_ticket. It changes the ticket state within Gorgias without you having to navigate the platform.
What if I need to create a brand new support ticket? +
You can ask the agent directly, 'Create a new ticket about X.' The MCP handles this by running create_ticket, logging it in Gorgias for you.
Does Gorgias MCP let me add internal notes only? +
Yes. You can use the create_message tool to specifically add an internal note, ensuring that message is visible to your team but never sent to the customer.
Can I list all active agents in Gorgias MCP? +
You simply ask the agent to 'list users.' This triggers list_users, giving you a directory of who's currently working in your workspace.