Gorgias Connector for AI agents.

Q: Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the createmessage tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

Q: How do I find a customer's recent tickets?

First, use listcustomers with their email address to find their Customer ID. Then, you can use listtickets or ask the AI to summarize their interaction history.

12 live capabilities

Manage your e-commerce helpdesk and customer tickets in real time.

Live agent request Gorgias / Connector

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AI Agent

Why people use Gorgias

Gorgias : Stop the manual grind of e-commerce support.

This Connector puts your Gorgias data right in front of your AI. You can ask for a summary or a customer's history, and the AI pulls it instantly. You get to stay in one window and spend more time actually talking to people.

What Vinkius changes

You get a direct line from your AI to your helpdesk data.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

Summarizing a long thread

A customer is angry about a late order.
Real-world use case 02

Pre-call research

A manager wants to call a VIP.
Real-world use case 03

Quick ticket updates

An agent finishes a task and uses update_ticket to change the status to resolved.

Complete set · 12capabilities

The complete Gorgias capability set.

These are the exact actions your AI can choose when you ask it to work with Gorgias.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through Gorgias.

01 Capability
Create ticket
Open a new support request in the system. This helps you track new issues as they come in.
02 Capability
Update ticket
Change the status or details of an active ticket. This is how you move tickets through your workflow.
03 Capability
Create customer
Create a new profile for a shopper. This keeps your database current as you talk to new people.
04 Capability
Create message
Add a reply or a private internal note to a ticket. Use this to communicate with customers or your team.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through Gorgias.

05 Capability
Get customer
Pull up the specific details for a single customer. It's the fastest way to see a user's history.
06 Capability
Get ticket
View the full details of a specific support request. Use this to understand the context of a problem.
07 Capability
Get user
See the details for a specific team member. This is useful for checking agent permissions or info.
08 Capability
List customers
Search through your entire customer base. You can find anyone by their email or other details.

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through Gorgias.

09 Capability
List messages
View the full chat history within a single ticket. This helps your agent see the full story.
10 Capability
List tickets
Pull up a list of all your current support tickets. Use this to see what's waiting in the queue.
11 Capability
List users
See all agents currently in your workspace. This helps with team coordination and monitoring.
12 Capability
Update customer
Modify an existing customer profile. Use this to keep contact info or tags accurate.

Set up in minutes

One URL. Then ask Gorgias to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Gorgias from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Gorgias, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Gorgias for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Gorgias URL.
Step 03

Save and start

Save the connection and enable Gorgias in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gorgias": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Gorgias

Open Agent mode in chat and ask: "Using Gorgias, help me...". 12 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gorgias": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Gorgias

Ask Copilot: "Using Gorgias, help me...". 12 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gorgias": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Gorgias

Open Cascade and ask: "Using Gorgias, help me...". 12 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "gorgias": {
      "url": "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Gorgias

Ask Cline: "Using Gorgias, help me...". 12 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add gorgias --transport http "https://edge.vinkius.com/vk_preview_JPVJotKoI5n5165fUFKyP5MxvEjP5JkqxrhYqQo0/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Gorgias

Ask Claude: "Using Gorgias, show me...". 12 tools are ready

Where the request belongs

Work Gorgias can move forward.

Built around the request

This is for support teams who are tired of manual data entry and constant tab-switching. It's for anyone managing high-volume e-commerce inquiries who needs to move faster.

Support Agent

Drafts replies to complex shipping issues without scrolling through 50 messages.

Customer Success Manager

Checks high-priority ticket statuses and adds internal notes for the team.

E-commerce Manager

Looks up a customer's entire purchase and support history before a sales call.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 8 capabilities

Chatwoot

Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.

View Connector

02 10 capabilities

MeiQia

Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.

View Connector

03 10 capabilities

Sobot

Leading AI customer support and ticketing platform in China. manage tickets, agents, and knowledge via AI.

View Connector

04 12 capabilities

Groove

Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.

View Connector

05 12 capabilities

Help Scout

Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

View Connector

06 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

View Connector

Bring your own AI

Change the model, client or framework. Keep Gorgias connected.

Claude
ChatGPT
Gemini
Cursor
VS Code
Windsurf
ZCode
Cline
Zed
Continue
Kiro
Roo Code
Zencoder
Goose
Void
Augment Code
Amp
Qodo
Tabnine
Pieces
Sourcegraph Cody
JetBrains
Warp
Amazon Q
Antigravity
BoltAI
Raycast
Jan
LM Studio
AnythingLLM
Open WebUI
Msty
Cherry Studio
LibreChat
TypingMind
Chorus
5ire
n8n
LangChain
LlamaIndex
CrewAI
Vercel AI SDK

Before you connect

Questions about Gorgias.

The practical details behind the request, access and result.

Can the Gorgias MCP help my team reply to customers faster?

Yes. It lets your AI draft professional replies based on your actual ticket history, so you don't have to type everything from scratch.

Does the Gorgias MCP work with my existing helpdesk?

Yes, it connects directly to your existing Gorgias account to pull in real-time data.

Can I use the Gorgias MCP to see my customer history?

Yes. Your agent can look up specific customer profiles to see their purchase history and past interactions instantly.

How does the Gorgias MCP handle my internal notes?

It allows your AI to add internal notes to tickets, making it easy to leave instructions for other team members.

Can I see which agents are active with the Gorgias MCP?

Yes. You can ask your AI to list all agents in your workspace to see who is currently online.

Does the Gorgias MCP support updating customer info?

Yes. You can tell your agent to update a customer's profile information, and it will sync those changes back to Gorgias.

Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the create_message capability, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the update_ticket capability to change the status of a ticket to 'closed' once an issue is verified as resolved.

One connection away

Give your agent a direct line to Gorgias.

Connect Gorgias once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available

Gorgias : Stop the manual grind of e-commerce support.

You get a direct line from your AI to your helpdesk data.

Summarizing a long thread

Pre-call research

Quick ticket updates

Create ticket

Update ticket

Create customer

Create message

Get customer

Get ticket

Get user

List customers

List messages

List tickets

List users

Update customer

Open Connectors

Add the URL

Turn it on in chat

Open MCP settings

Add the URL

Save and start

Open MCP Settings

Add the server config

Save the file

Start using Gorgias

Create MCP config

Add the server config

Enable Agent mode

Start using Gorgias

Open MCP Settings

Add the server

Save and reload

Start using Gorgias

Open Cline MCP Settings

Add remote server

Enable the server

Start using Gorgias

Install Claude Code

Add the Connector

Verify the connection

Start using Gorgias

Support Agent

Customer Success Manager

E-commerce Manager

Chatwoot

MeiQia

Sobot

Groove

Help Scout

HelpCrunch

Give your agent a direct line to Gorgias.