Conecte Connectwise ao ChatGPT, Claude e Gemini

• 01 / 03Como registrar horas e fechar chamados
• 02 / 03Como consultar dados de clientes
• 03 / 03Como triar e atribuir tickets

Dia mais rápido

696ms

Dia mais lento

1177ms

Tendência de 14 dias

Desacelerando+21%

ConnectWise Manage Connector

Tudo pronto. Escolha seu cliente MCP e siga as instruções de configuração.

Link do conectorhttps://edge.vinkius.com/vk_preview_OQYJoRBqhCOu0DjHz8TZUD8tX73VfZRATLTGg6rE/mcpCopiar

Claude Desktop

Siga os passos abaixo para conectar em segundos.

1. 1In Claude Desktop, open Settings → Connectors.
2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3. 3Click Add and start a new chat — ConnectWise Manage capabilities are ready to use.

Configuração · claude_desktop_config.jsonCopiar

{
  "mcpServers": {
    "connectwise-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_OQYJoRBqhCOu0DjHz8TZUD8tX73VfZRATLTGg6rE/mcp"
    }
  }
}

• Claude
• ChatGPT
• Cursor
• VS Code
• Windsurf
• Claude Code
• JetBrains
• Cline

Instruções passo a passo para cada cliente estão no guia. Como conectar

Configuração guiada para o Claude? Configurar ConnectWise Manage no Claude e outras IAs

Veja todos os clientes de IA com quem este connector funciona ↑

• 01

  Técnicos de Suporte Nível 1 e 2

  Para triagem rápida, atualização de notas e fechamento de chamados sem navegar por menus complexos.

• 02

  Gerentes de Entrega de Serviços

  Para auditar o ciclo de vida de chamados, verificar conformidade de SLA e monitorar filas de quadros.

• 03

  Donos de MSP

  Para extrair relatórios imediatos de lucratividade de clientes ou checar incidentes ativos via chat móvel.

• 01

  How do I connect this MCP to my AI client?

  You connect once through the Vinkius catalog. Vinkius hosts the MCP and manages the connection, so you just need to authorize it in your client like Claude or Cursor.

• 02

  What credentials do I need to provide?

  You will need your ConnectWise Manage Company ID, Public Key, and Private Key to establish a secure connection.

• 03

  Can I log billable time through the chat?

  Yes. You can instruct your agent to enter specific time amounts and notes for any ticket in your system.

• 04

  Is my ConnectWise data secure?

  Yes. The MCP uses your specific API keys to authenticate, and Vinkius manages these credentials securely to ensure your agent only performs authorized actions.

• 05

  Which AI clients can use this MCP?

  Any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code, can use this connector.

• 06

  How do I securely obtain my ConnectWise API Keys and Company ID?

  Log into your ConnectWise Manage instance. Note your 'Company ID' prominently displayed on the login screen. Then navigate securely via the internal system module down under 'System' > 'Members', find the specialized sub-tab marked 'API Members'. Create a new specific role API member for this AI, and within its configuration, strictly establish a new API Key generation. This will output a matched pair containing your 'Public Key' and your strictly secured 'Private Key'. Securely provide all three specific parameters below.

• 07

  Will the agent close tickets automatically, or must I specifically instruct it to change the status?

  The AI remains tightly compliant to your direct prompts. It will not spontaneously close unprompted tickets or mutate parameters heavily without instruction. You must expressly request 'Change ticket X status to Closed' ensuring governance, compliance, and accurate logging remains strictly under your control at all times during interactive use.

• 08

  Can I query client configurations or passwords with this active integration?

  Configurational details such as device types and basic network data models are queryable if permissions via API permit, but sensitive field extraction like retrieving unencrypted passwords directly inside the dialog typically stays strictly masked or gated, abiding exclusively by your ConnectWise native security role allowances configured previously inside the specific 'API Member' settings during your setup.

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