How to Use the 8x8 Work MCP in Claude

Q: Can I check call history for a specific date with 8x8 Work in Claude Desktop?

Yes. The listcallrecords tool accepts date ranges. Just ask your agent, 'List call records for 8x8 Work from yesterday,' and it will pull the data.

Get 8x8 Work call analytics and performance data directly inside your Claude Desktop chat.

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Connect 8x8 Work MCP to Claude Desktop

Create your Vinkius account to connect 8x8 Work to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup 8x8 Work with Claude Desktop

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Audit Call Records Instantly

The `list_call_records` tool pulls call detail records on demand. Ask Claude for a specific user's call history or check all calls from last Tuesday. No more digging through the 8x8 admin panel. You get the raw data right in the chat, ready to analyze or paste into a report. It's a faster way to track down communication issues.

Check Extension Performance with this MCP Server

The `get_extension_summary` tool shows you how any extension is performing. See total calls, missed calls, and talk time for any agent or department. This is great for quick performance checks during a 1-on-1. You can ask Claude, "Show me the call summary for extension 101 this week," and get the stats immediately. This MCP Server gives your agent direct access.

Analyze Ring Group Traffic

Use the `list_ring_groups` tool to see how your call queues are holding up. Find out which groups are getting slammed and which are quiet. Your AI client can now answer questions about call distribution without you ever leaving the Claude Desktop app. It's about getting operational insights from your phone system, on the fly.

Setup guide

Set up 8x8 Work MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The 8x8 Work MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the 8x8 Work MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under 8x8-work-mcp.

json

{
  "mcpServers": {
    "8x8-work-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by 8x8 Work. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about 8x8 Work MCP in Claude Desktop

Install the MCP server from the Extensions menu in Claude Desktop's settings. Once installed, the tools are ready. You can also add it as a Custom Connector on claude.ai if you prefer the web version.

Yes. The `list_call_records` tool accepts date ranges. Just ask your agent, 'List call records for 8x8 Work from yesterday,' and it will pull the data.

You can see analytics for your ring groups, like call volume and distribution. It helps you spot which queues are busiest so you can adjust staffing.

This Vinkius-hosted server connects remotely. You'll add our secure URL as a Custom Connector in your Claude settings. There are no local processes to manage.

The server only accesses 8x8 Work call data like call detail records and extension summaries when your agent requests it. All connections use end-to-end encryption, and the server itself is ephemeral, meaning it holds no state between requests.

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