Can I check the status of a customer's onboarding journey?

Yes! Use the `get_journey` tool with the Journey ID. Your agent will fetch the current stage and completed activities for that specific customer journey.

How do I see which team is assigned to a specific support case?

Simply ask the agent to `get_issue` and provide the Issue ID. It will retrieve the case details, including the assigned team and its current status in the ecosystem.

Does the integration allow creating new support issues?

Currently, the toolset is focused on querying and monitoring (Read-Only). You can list and inspect journeys, teams, and issues, but creating new records must be done through the OvationCXM platform for full workflow control.

BoomTown (OvationCXM) MCP Server for OpenAI Agents SDK 10 tools — connect in under 2 minutes

Name: BoomTown (OvationCXM)
Availability: InStock
Author: Vinkius

openai.github.io/openai-agents-python/mcp

Built by Vinkius GDPR 10 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect BoomTown (OvationCXM) through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="BoomTown (OvationCXM) Assistant",
            instructions=(
                "You help users interact with BoomTown (OvationCXM). "
                "You have access to 10 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from BoomTown (OvationCXM)"
        )
        print(result.final_output)

asyncio.run(main())

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About BoomTown (OvationCXM) MCP Server

Connect your OvationCXM (BoomTown) account to any AI agent and orchestrate your customer onboarding, support, and journey workflows through natural conversation.

The OpenAI Agents SDK auto-discovers all 10 tools from BoomTown (OvationCXM) through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries BoomTown (OvationCXM), another analyzes results, and a third generates reports, all orchestrated through Vinkius.

What you can do

Journey Orchestration — List and retrieve detailed information for customer journeys, stages, and activities.
Team & Org Management — Access and monitor internal and partner support teams and organizations.
Issue Tracking — Query and inspect support cases and issues across the ecosystem.
Customer Intelligence — Retrieve detailed customer profiles and end-user data managed within CXMEngine.
Real-time Monitoring — Audit journey progress and team assignments directly from your workspace.

The BoomTown (OvationCXM) MCP Server exposes 10 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect BoomTown (OvationCXM) to OpenAI Agents SDK via MCP

Follow these steps to integrate the BoomTown (OvationCXM) MCP Server with OpenAI Agents SDK.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 10 tools from BoomTown (OvationCXM)

Why Use OpenAI Agents SDK with the BoomTown (OvationCXM) MCP Server

OpenAI Agents SDK provides unique advantages when paired with BoomTown (OvationCXM) through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

BoomTown (OvationCXM) + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the BoomTown (OvationCXM) MCP Server delivers measurable value.

Automated workflows: build agents that query BoomTown (OvationCXM), process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries BoomTown (OvationCXM), another analyzes results, a third generates reports

Data enrichment pipelines: stream data through BoomTown (OvationCXM) tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query BoomTown (OvationCXM) to resolve tickets, look up records, and update statuses without human intervention

BoomTown (OvationCXM) MCP Tools for OpenAI Agents SDK (10)

These 10 tools become available when you connect BoomTown (OvationCXM) to OpenAI Agents SDK via MCP:

get_customer

Get details of a specific customer

get_issue

Get details of a specific issue

get_journey

Get details of a specific journey

get_organization

Get details of a specific organization

get_team

Get details of a specific team

list_customers

List all customers/end-users

list_issues

List all support issues/cases

list_journeys

List all customer journeys

list_organizations

List all organizations

list_teams

List all support teams

Example Prompts for BoomTown (OvationCXM) in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with BoomTown (OvationCXM) immediately.

"List all active customer journeys."

"Show the details for support issue case_99283."

"List all organizations in my ecosystem."

Troubleshooting BoomTown (OvationCXM) MCP Server with OpenAI Agents SDK

Common issues when connecting BoomTown (OvationCXM) to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

BoomTown (OvationCXM) + OpenAI Agents SDK FAQ

Common questions about integrating BoomTown (OvationCXM) MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.