How to Use the Chatwoot MCP in Claude

Q: Can I reply to Chatwoot tickets inside Claude Desktop?

Yes, you can. Use the sendchatmessage tool to post replies to any active conversation directly from your chat window.

Q: How do I see my Chatwoot conversation history in Claude Desktop?

Run the getchathistory tool. It pulls the transcript for a specific conversation ID so you can catch up on the context.

Bring your customer data into Claude Desktop. Manage Chatwoot conversations and contacts without leaving your workspace.

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Connect Chatwoot MCP to Claude Desktop

Create your Vinkius account to connect Chatwoot to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Chatwoot with Claude Desktop

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Manage Chatwoot conversations in Claude Desktop

Stop switching tabs to check on support tickets. Use `get_conversation_details` and `get_chat_history` to pull current ticket data directly into your chat session. You can even fire off replies using `send_chat_message` once you decide on the right response. It keeps your workflow inside the desktop app.

Search and filter Chatwoot contacts

Find exactly who you are looking for by using `list_chatwoot_contacts` to scan your entire database. It saves you from digging through the dashboard for email addresses or names. Once you have a specific person, call `get_contact_details` to pull their history. You get the full picture of their account status instantly.

Monitor your team's Chatwoot activity

Keep tabs on what is happening across your support channels by running `list_chatwoot_inboxes`. This MCP Server gives you a bird's-eye view of where your messages are coming from. Need to see who is handling specific tickets? Use `list_support_agents` to see your active team. It makes coordinating support tasks much faster.

Setup guide

Set up Chatwoot MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Chatwoot MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Chatwoot MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under chatwoot-mcp.

json

{
  "mcpServers": {
    "chatwoot-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Chatwoot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Chatwoot MCP in Claude Desktop

Yes, you can. Use the `send_chat_message` tool to post replies to any active conversation directly from your chat window.

Run the `get_chat_history` tool. It pulls the transcript for a specific conversation ID so you can catch up on the context.

It does. You can add this as a custom connector in your browser settings or local config file to start using the tools immediately.

No. The server acts as a pass-through for your data. It does not cache your messages or contact details on any third-party disk.

Your message logs and customer records are encrypted in transit. The server only touches the specific records you request during an active session.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript

Mastra AI sdk-typescript

Start using the Chatwoot MCP today

We host it, we monitor it, we maintain it. You just paste one token.

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