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Chatwoot MCP Server

Name: Chatwoot
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR ToolsFree for Subscribers

Manage customer engagement via Chatwoot — track conversations, reply to messages, and manage contacts directly from any AI agent.

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What is the Chatwoot MCP Server?

The Chatwoot MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Chatwoot via 8 tools. Manage customer engagement via Chatwoot — track conversations, reply to messages, and manage contacts directly from any AI agent. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (8)

get_chat_historyget_contact_detailsget_conversation_detailslist_chatwoot_contactslist_chatwoot_inboxeslist_support_agentslist_woot_conversationssend_chat_message

Tools for your AI Agents to operate Chatwoot

Ask your AI agent "List all active conversations in Chatwoot." and get the answer without opening a single dashboard. With 8 tools connected to real Chatwoot data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

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Chatwoot MCP Server capabilities

8 tools

get_chat_history

Retrieve the message history for a specific conversation

get_contact_details

Get detailed information for a specific customer contact

get_conversation_details

Get detailed information for a specific conversation

list_chatwoot_contacts

List all customer contacts

list_chatwoot_inboxes

List all configured inboxes (Web, WhatsApp, etc)

list_support_agents

List all support agents in the account

list_woot_conversations

List all conversations in the account

send_chat_message

Send a message to a customer in a specific conversation

What the Chatwoot MCP Server unlocks

Connect your Chatwoot account to any AI agent and take full control of your customer support and engagement through natural conversation. Streamline how you manage chats across Web, WhatsApp, Facebook, and more.

What you can do

Conversation Oversight — List and retrieve details for all active and resolved conversations natively
Live Replying — Send messages to customers in active chat sessions flawlessly
Contact Management — List and retrieve detailed customer contact information and history securely
Inbox Intelligence — Monitor all configured inboxes, including Web widgets and social integrations flawlessly
Agent Tracking — List all support agents and manage team availability in real-time
Message History — Access complete chat histories to understand customer context directly within your workspace

How it works

1. Subscribe to this server
2. Enter your Chatwoot Access Token, Account ID, and Base URL
3. Start managing your customer support from Claude, Cursor, or any MCP-compatible client

Who is this for?

Support Managers — monitor team performance and review chat histories using natural language
Customer Success Teams — engage with customers and manage contact profiles without opening the dashboard
Small Business Owners — quickly reply to customer inquiries across multiple channels straight from their chat interface
Developers — automate message routing and contact synchronization

Frequently asked questions about the Chatwoot MCP Server

Can I reply to a WhatsApp message through the agent?

Yes! Use the send_chat_message tool with the conversation ID. As long as your WhatsApp inbox is connected to Chatwoot, the agent will deliver your reply.

How do I see the full history of a chat?

Use the get_chat_history tool with the unique conversation ID. Your agent will fetch all previous messages, allowing you to review the entire interaction.

Where do I find my Chatwoot Access Token?

Log in to Chatwoot, click on your profile avatar in the bottom left, and select 'Profile Settings'. Scroll to the bottom to find your personal 'Access Token'.