How do I securely obtain my ConnectWise API Keys and Company ID?

Log into your ConnectWise Manage instance. Note your 'Company ID' prominently displayed on the login screen. Then navigate securely via the internal system module down under 'System' > 'Members', find the specialized sub-tab marked 'API Members'. Create a new specific role API member for this AI, and within its configuration, strictly establish a new API Key generation. This will output a matched pair containing your 'Public Key' and your strictly secured 'Private Key'. Securely provide all thre

Will the agent close tickets automatically, or must I specifically instruct it to change the status?

The AI remains tightly compliant to your direct prompts. It will not spontaneously close unprompted tickets or mutate parameters heavily without instruction. You must expressly request 'Change ticket X status to Closed' ensuring governance, compliance, and accurate logging remains strictly under your control at all times during interactive use.

Can I query client configurations or passwords with this active integration?

Configurational details such as device types and basic network data models are queryable if permissions via API permit, but sensitive field extraction like retrieving unencrypted passwords directly inside the dialog typically stays strictly masked or gated, abiding exclusively by your ConnectWise native security role allowances configured previously inside the specific 'API Member' settings during your setup.

ConnectWise MCP Server for Google ADK 9 tools — connect in under 2 minutes

Name: ConnectWise
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 9 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add ConnectWise as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="connectwise_agent",
    instruction=(
        "You help users interact with ConnectWise "
        "using 9 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About ConnectWise MCP Server

Empower your conversational AI with deep integration into ConnectWise Manage (PSA). Enhance technical support operations by enabling your agent to triage issues, update existing service tickets, and retrieve critical client environment data without leaving your conversational interface.

Google ADK natively supports ConnectWise as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 9 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticketing Operations — Rapidly inspect queue statuses, assign incoming tickets, or update internal notes naturally.
Asset & Configuration Retrieval — Look up devices, configurations, and agreements associated with a specific managed client.
Billing & Time Entries — Log billable technical time or adjust status workflows directly through the chat.

The ConnectWise MCP Server exposes 9 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect ConnectWise to Google ADK via MCP

Follow these steps to integrate the ConnectWise MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 9 tools from ConnectWise via MCP

Why Use Google ADK with the ConnectWise MCP Server

Google ADK provides unique advantages when paired with ConnectWise through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with ConnectWise

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine ConnectWise tools with BigQuery, Vertex AI, and Cloud Functions

ConnectWise + Google ADK Use Cases

Practical scenarios where Google ADK combined with the ConnectWise MCP Server delivers measurable value.

Enterprise data agents: ADK agents query ConnectWise and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine ConnectWise tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query ConnectWise regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including ConnectWise

ConnectWise MCP Tools for Google ADK (9)

These 9 tools become available when you connect ConnectWise to Google ADK via MCP:

create_ticket

Create a new service ticket in ConnectWise Manage

get_company

Returns name, contact info, territory, and status. Retrieve detailed information about a specific company

get_ticket

Returns summary, priority, status, assigned member, and notes. Retrieve detailed information about a specific service ticket

list_companies

Use to discover company identifiers for ticket creation. Retrieve a list of companies/clients in ConnectWise

list_contacts

Use to find external contact details. Retrieve a list of individual contacts within companies

list_members

Retrieve a list of internal staff members

list_sales_activities

Retrieve a list of sales and service activities

list_service_tickets

Supports pagination via pageSize. Retrieve a list of service tickets from ConnectWise Manage

search_tickets_by_summary

Useful for finding tickets by keyword. Find service tickets matching a keyword in the summary

Example Prompts for ConnectWise in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with ConnectWise immediately.

"Show me the top 3 open critical tickets currently on the 'Helpdesk' board."

"Enter a time entry of 1.5 hours for ticket #13988 with the notes 'Reconfigured firewall rules to establish stable VPN tunnels.' and mark the ticket as closed."

"Retrieve the billing details and active agreements for the client 'Globex Corporation' to prepare for an audit."

Troubleshooting ConnectWise MCP Server with Google ADK

Common issues when connecting ConnectWise to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

ConnectWise + Google ADK FAQ

Common questions about integrating ConnectWise MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.