ConnectWise MCP Server for OpenAI Agents SDK 9 tools — connect in under 2 minutes
The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect ConnectWise through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp
async def main():
# Your Vinkius token. get it at cloud.vinkius.com
async with MCPServerStreamableHttp(
url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
) as mcp_server:
agent = Agent(
name="ConnectWise Assistant",
instructions=(
"You help users interact with ConnectWise. "
"You have access to 9 tools."
),
mcp_servers=[mcp_server],
)
result = await Runner.run(
agent, "List all available tools from ConnectWise"
)
print(result.final_output)
asyncio.run(main())
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About ConnectWise MCP Server
Empower your conversational AI with deep integration into ConnectWise Manage (PSA). Enhance technical support operations by enabling your agent to triage issues, update existing service tickets, and retrieve critical client environment data without leaving your conversational interface.
The OpenAI Agents SDK auto-discovers all 9 tools from ConnectWise through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries ConnectWise, another analyzes results, and a third generates reports, all orchestrated through Vinkius.
What you can do
- Ticketing Operations — Rapidly inspect queue statuses, assign incoming tickets, or update internal notes naturally.
- Asset & Configuration Retrieval — Look up devices, configurations, and agreements associated with a specific managed client.
- Billing & Time Entries — Log billable technical time or adjust status workflows directly through the chat.
The ConnectWise MCP Server exposes 9 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect ConnectWise to OpenAI Agents SDK via MCP
Follow these steps to integrate the ConnectWise MCP Server with OpenAI Agents SDK.
Install the SDK
Run pip install openai-agents in your Python environment
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com
Run the script
Save the code above and run it: python agent.py
Explore tools
The agent will automatically discover 9 tools from ConnectWise
Why Use OpenAI Agents SDK with the ConnectWise MCP Server
OpenAI Agents SDK provides unique advantages when paired with ConnectWise through the Model Context Protocol.
Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety
Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure
Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate
First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output
ConnectWise + OpenAI Agents SDK Use Cases
Practical scenarios where OpenAI Agents SDK combined with the ConnectWise MCP Server delivers measurable value.
Automated workflows: build agents that query ConnectWise, process the data, and trigger follow-up actions autonomously
Multi-agent orchestration: create specialist agents. one queries ConnectWise, another analyzes results, a third generates reports
Data enrichment pipelines: stream data through ConnectWise tools and transform it with OpenAI models in a single async loop
Customer support bots: agents query ConnectWise to resolve tickets, look up records, and update statuses without human intervention
ConnectWise MCP Tools for OpenAI Agents SDK (9)
These 9 tools become available when you connect ConnectWise to OpenAI Agents SDK via MCP:
create_ticket
Create a new service ticket in ConnectWise Manage
get_company
Returns name, contact info, territory, and status. Retrieve detailed information about a specific company
get_ticket
Returns summary, priority, status, assigned member, and notes. Retrieve detailed information about a specific service ticket
list_companies
Use to discover company identifiers for ticket creation. Retrieve a list of companies/clients in ConnectWise
list_contacts
Use to find external contact details. Retrieve a list of individual contacts within companies
list_members
Retrieve a list of internal staff members
list_sales_activities
Retrieve a list of sales and service activities
list_service_tickets
Supports pagination via pageSize. Retrieve a list of service tickets from ConnectWise Manage
search_tickets_by_summary
Useful for finding tickets by keyword. Find service tickets matching a keyword in the summary
Example Prompts for ConnectWise in OpenAI Agents SDK
Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with ConnectWise immediately.
"Show me the top 3 open critical tickets currently on the 'Helpdesk' board."
"Enter a time entry of 1.5 hours for ticket #13988 with the notes 'Reconfigured firewall rules to establish stable VPN tunnels.' and mark the ticket as closed."
"Retrieve the billing details and active agreements for the client 'Globex Corporation' to prepare for an audit."
Troubleshooting ConnectWise MCP Server with OpenAI Agents SDK
Common issues when connecting ConnectWise to OpenAI Agents SDK through the Vinkius, and how to resolve them.
MCPServerStreamableHttp not found
pip install --upgrade openai-agentsAgent not calling tools
ConnectWise + OpenAI Agents SDK FAQ
Common questions about integrating ConnectWise MCP Server with OpenAI Agents SDK.
How does the OpenAI Agents SDK connect to MCP?
MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.Can I use multiple MCP servers in one agent?
MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.Does the SDK support streaming responses?
Connect ConnectWise with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect ConnectWise to OpenAI Agents SDK
Get your token, paste the configuration, and start using 9 tools in under 2 minutes. No API key management needed.