How to Use the CustomerGauge MCP in Claude

Q: How do I configure CustomerGauge inside Claude Desktop?

Open your claudedesktopconfig.json file from the developer settings. Add the Vinkius MCP Server endpoint URL under the mcpServers key. Restart the application to see the tools appear.

Connect Claude Desktop to your B2B experience data to pull live NPS scores and revenue impact metrics straight into your chat.

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Connect CustomerGauge MCP to Claude Desktop

Create your Vinkius account to connect CustomerGauge to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup CustomerGauge with Claude Desktop

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Track NPS across your portfolio with this MCP Server

The `get_portfolio_nps_summary` tool hands Claude your global experience metrics instantly. You ask for a high-level view of account health, and your agent pulls the aggregated satisfaction scores without making you log into a separate dashboard. Drilling down takes one more prompt. Using `get_business_unit_nps`, Claude fetches organizational performance data for specific divisions. That means you get immediate context on which teams drive loyalty and which ones drag down the average.

Tie customer sentiment directly to revenue

Calling `list_revenue_impact_data` resolves monetary values and account associations for ROI calculation. When a major client complains, Claude maps their feedback to their actual contract value so you know exactly how much cash is at risk. Getting the broader account picture requires `list_b2b_accounts` to pull organizational mappings. Your client then cross-references those IDs against `get_account_nps` to build a complete profile of satisfaction versus spend.

Dig into raw survey responses and contact profiles

The `search_responses_by_keyword` tool lets Claude hunt through indexed text for specific feedback entries. Tell your agent to find every mention of "billing issues," and it returns the exact verbatim comments from your customers. If you need to know who submitted a specific complaint, `get_response_details` grabs the respondent metadata and driver scores. From there, `get_contact_profile` resolves their interaction history so you understand their entire lifecycle before drafting a reply.

Setup guide

Set up CustomerGauge MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The CustomerGauge MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the CustomerGauge MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under customergauge-mcp.

json

{
  "mcpServers": {
    "customergauge-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by CustomerGauge. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about CustomerGauge MCP in Claude Desktop

Open your `claude_desktop_config.json` file from the developer settings. Add the Vinkius MCP Server endpoint URL under the mcpServers key. Restart the application to see the tools appear.

Yes. The agent uses the search tools to read verbatim text from your survey responses. You just tell it what keyword to look for in the chat prompt.

It pulls exact monetary values tied to account satisfaction. The integration maps NPS scores directly to the financial data integration boundary.

You can paste the remote MCP Server URL directly into the browser via Settings. Custom Connectors handle the authentication without needing a local configuration file.

Vinkius executes all requests inside an ephemeral V8 Isolate Sandbox. Your customer interaction histories and verbatim survey responses never persist after the transaction completes. The zero-trust architecture requires a single endpoint token for authentication.

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