CustomerGauge MCP. Turn customer feedback into action items, not reports.
Gemini Works with every AI agent you already use
…and any MCP-compatible client
Just plug in your AI agents and start using Vinkius.
CustomerGauge manages B2B experience, letting your AI agent monitor NPS scores, track survey responses, and calculate revenue impact. It connects your AI client directly to the CustomerGauge API, giving you a single source of truth for customer health across your entire account portfolio.
You can list accounts, track specific contacts, and find out exactly how customer feedback affects your bottom line.
What your AI agents can do
Get account nps
Gets the Net Promoter Score (NPS) for one specific client account.
Get business unit nps
Gets the NPS score for a defined business unit within an organization.
Get contact profile
Gets a contact's full profile and history of survey responses.
Retrieves the Net Promoter Score for a specific client account.
Calculates the Net Promoter Score metrics for a specific organizational unit.
Retrieves a contact's full profile, including their survey history and interaction details.
Generates an overall Net Promoter Score summary for all accounts in your managed portfolio.
Pulls the full details, scores, and metadata for one specific survey response.
Provides a list of every business account managed within CustomerGauge.
Retrieves financial data associated with accounts to quantify experience-driven growth.
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CustomerGauge MCP Server: 10 Tools for B2B Customer Insights
Use these tools to pull account NPS scores, contact profiles, survey details, and revenue impact data into your AI workflow.
019d7580get account nps
Gets the Net Promoter Score (NPS) for one specific client account.
019d7580get business unit nps
Gets the NPS score for a defined business unit within an organization.
019d7580get contact profile
Gets a contact's full profile and history of survey responses.
019d7580get portfolio nps summary
Gets the overall NPS summary across your entire account portfolio.
019d7580get response details
Gets all the details for a single customer survey response.
019d7580list account contacts
Lists every contact associated with your managed business accounts.
019d7580list b2b accounts
Lists all business accounts managed in CustomerGauge.
019d7580list revenue impact data
Lists revenue data associated with accounts for experience impact analysis.
019d7580list survey responses
Lists all customer survey responses in CustomerGauge.
019d7580search responses by keyword
Searches through survey comments and feedback using a specific keyword.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with CustomerGauge, then connect any of our 4,700+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 4,700+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
What you can do with this MCP connector
Your AI agent can pull the Net Promoter Score (NPS) for a specific client account using get_account_nps, or calculate the NPS for a defined business unit with get_business_unit_nps. You can pull an overall NPS summary across your entire account portfolio with get_portfolio_nps_summary. To see a contact's full history, including all survey responses and interaction details, use get_contact_profile.
You'll get every detail for a single customer survey response by calling get_response_details. Need to know what accounts you manage? Run list_b2b_accounts to get a list of every business account. You can pull financial data tied to accounts to figure out how experience drives growth by calling list_revenue_impact_data. You'll find every contact associated with your managed accounts by running list_account_contacts.
Need to search through the feedback? list_survey_responses gives you all survey responses, and search_responses_by_keyword lets you search those comments using a specific keyword.
How CustomerGauge MCP Works
- 1 Connect the CustomerGauge integration to your AI client and authorize it with your API key.
- 2 Prompt your agent with a request (e.g., 'What's the NPS for Global Logistics?').
- 3 The agent uses the appropriate tool (e.g.,
get_account_nps) to retrieve the data, which it then synthesizes into a natural language response.
The bottom line is, you talk to your agent like you talk to a teammate, and it pulls the raw data from CustomerGauge automatically.
Who Is CustomerGauge MCP For?
Account Managers, Customer Success Teams, and Experience Analysts need this. If your job involves knowing why a client is happy or unhappy, or if you need to tie customer feedback directly to revenue, this is for you. Stop building dashboards; just ask your agent.
Uses the server to check a client's current NPS and review recent feedback before a quarterly business review.
Monitors survey responses across multiple accounts to quickly identify any accounts showing signs of dissatisfaction or at risk.
Runs structured queries to gather data on revenue impact, linking specific customer experiences to measurable business growth.
What Changes When You Connect
- Get an immediate view of account health. Instead of building a complex dashboard, ask your agent to run
get_account_npsand know the current NPS for any client in seconds. - Analyze the whole picture. Use
get_portfolio_nps_summaryto get an overall NPS score across all clients, eliminating the need for multiple reports. - Tie emotion to money. Run
list_revenue_impact_datato show leadership exactly how poor customer experiences translate into lost revenue. - Deep dive on people. Use
get_contact_profileto get a contact's full history. You can see their specific survey responses alongside their account details. - Pinpoint problems fast. If you need to know why clients are complaining, use
search_responses_by_keywordto pull all feedback mentioning 'pricing' or 'login issues'. - See the whole client list. Start by running
list_b2b_accountsto get all account IDs, then use those IDs to callget_account_npson each one.
Real-World Use Cases
Preparing for a Quarterly Business Review (QBR)
An Account Manager needs to prep for a QBR. Instead of clicking through the CRM to find the client's NPS, they ask their agent: 'What is the current NPS for Global Logistics, and what was the last piece of feedback?' The agent runs get_account_nps and get_contact_profile, delivering a single, narrative answer.
Identifying at-risk accounts after a product launch
A Customer Success Manager notices a drop in satisfaction. They ask the agent to 'List all survey responses from the last 30 days and search for the word 'bug'.' The agent runs list_survey_responses and search_responses_by_keyword, providing a prioritized list of urgent feedback.
Forecasting revenue impact from CX
An Experience Analyst needs to prove that poor CX hurts the bottom line. They ask the agent to combine list_b2b_accounts with list_revenue_impact_data to generate a report showing which accounts with low NPS also have low revenue growth.
Investigating a specific client contact's history
A team needs to investigate a contact. They use the agent to run list_account_contacts to get the contact ID, then use get_contact_profile to pull that person's entire history and survey scores.
The Tradeoffs
Manual dashboard aggregation
Jumping between the NPS dashboard, the contact list, and the revenue report. You manually copy the account ID from one screen and paste it into another to get the full picture.
→
Just ask your agent. It handles the workflow. Start by listing the accounts with list_b2b_accounts, and then ask it to run get_account_nps for each one, combining the results in one go.
Searching feedback by date range
Writing complex API calls or SQL queries to filter all responses between two specific dates and then joining them with account IDs.
→
Use list_survey_responses first to see the general list. If you need a specific topic, run search_responses_by_keyword and just provide the keyword. It's faster.
Checking NPS without context
Running get_account_nps and getting a number (e.g., 20). You don't know why it's low or who complained. The number is useless until you know the context.
→
First, run get_account_nps. Then, ask the agent to run get_contact_profile for the account's key contacts to find the specific feedback driving that score.
When It Fits, When It Doesn't
Use this server if you need to move beyond simple data reporting. This is for building automated workflows that synthesize customer data. You need to know why the score is what it is, and how that score affects revenue. Use get_portfolio_nps_summary when you need a high-level view. If you only need to check one number, get_account_nps is enough. Don't use this if you just need to list account names; use a simple list tool instead. Always cross-reference the NPS scores with list_revenue_impact_data to prove the business value.
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by CustomerGauge. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 10 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Available Capabilities
Trying to piece together a client's story from five different dashboards.
Today, you open the CRM, then switch to the survey platform, then open the financial reporting tool. You manually copy the account ID, cross-reference the contact names, and piece together a spreadsheet that tells a partial story. It's a mess.
With the CustomerGauge MCP Server, you just ask your agent: 'Give me the full picture for Acme Corp.' It runs `get_account_nps`, pulls the recent feedback using `get_response_details`, and summarizes the revenue risk, giving you the answer in one chat exchange.
CustomerGauge MCP Server: Analyze satisfaction and revenue impact
The most time-consuming parts are always the manual lookups: finding a contact's history, cross-checking their NPS, and then finding the revenue data for that account. This takes minutes of tedious clicking.
Now, the agent handles it. It connects the data points—the contact, the score, the revenue—and delivers a single, actionable narrative. You get the insight immediately, without ever leaving your chat window.
Common Questions About CustomerGauge MCP
How do I use the `get_account_nps` tool? +
You simply tell your agent the specific account name or ID. The agent runs get_account_nps and returns the current NPS score for that account, along with the response count used for the calculation.
Can I find out why an account has a low NPS using `get_response_details`? +
Yes. After getting the NPS using get_account_nps, you can ask the agent to use get_response_details to pull the actual verbatim comments and driver scores associated with the lowest scores.
What is the best way to get a summary of all accounts' NPS scores? +
Use get_portfolio_nps_summary. This tool gathers the NPS data across your entire account portfolio, giving you a single metric for executive reporting.
How does the `list_revenue_impact_data` tool work? +
This tool lists revenue data linked to accounts. You use this to calculate the financial risk associated with customer experience, letting you prove ROI.
Can I search for feedback about a specific product line using `search_responses_by_keyword`? +
Yes. Just tell the agent to search for the keyword (e.g., 'billing' or 'mobile app'). The agent runs search_responses_by_keyword and returns all matching comments.
How do I use `list_account_contacts` to get detailed history for a specific account? +
It lists all contacts associated with a given business account. You then use get_contact_profile with the returned contact ID to access their full survey history and profile details.
What information does `get_portfolio_nps_summary` provide? +
It gives a single, overall NPS score for the entire account portfolio. This summary score helps you quickly gauge global sentiment without having to check individual accounts.
Can I use `list_b2b_accounts` to start tracking revenue impact? +
Yes, it provides a list of all managed business accounts and their IDs. You then use list_revenue_impact_data on those specific account IDs to pull the associated financial metrics.
How do I get a CustomerGauge API Key? +
Log in to your CustomerGauge dashboard and navigate to the API settings section to generate or retrieve your API Key.
What is NPS? +
NPS (Net Promoter Score) is a metric used to measure customer loyalty and satisfaction. CustomerGauge specializes in tracking NPS for B2B relationships.
Can I see survey comments in the chat? +
Yes, the agent can retrieve and display survey comments and open-ended feedback, allowing you to quickly understand customer sentiment.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
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