How do I get a CustomerGauge API Key?

Log in to your CustomerGauge dashboard and navigate to the API settings section to generate or retrieve your API Key.

NPS (Net Promoter Score) is a metric used to measure customer loyalty and satisfaction. CustomerGauge specializes in tracking NPS for B2B relationships.

Can I see survey comments in the chat?

Yes, the agent can retrieve and display survey comments and open-ended feedback, allowing you to quickly understand customer sentiment.

CustomerGauge MCP Server for Claude Desktop 10 tools — connect in under 2 minutes

Name: CustomerGauge
Availability: InStock
Author: Vinkius

modelcontextprotocol.io/quickstart/user

Built by Vinkius GDPR 10 Tools IDE

Claude Desktop is Anthropic's native application for interacting with Claude AI models on macOS and Windows. It was the first consumer application to ship with built-in MCP support, making it the reference implementation for the Model Context Protocol standard.

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Vinkius supports streamable HTTP and SSE.

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Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install CustomerGauge and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "customergauge": {
      // Your Vinkius token. get it at cloud.vinkius.com
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About CustomerGauge MCP Server

Integrate CustomerGauge, the leading B2B Experience Management platform, directly into your AI workflow. Monitor customer survey responses, track Net Promoter Scores (NPS) across your account portfolio, and analyze the revenue impact of customer experience using natural language.

Claude Desktop is the definitive way to connect CustomerGauge to your AI workflow. Add Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 10 tools in the chat interface. ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.

What you can do

Response Monitoring — List and retrieve full details for customer survey responses and feedback.
Account NPS Tracking — Monitor NPS metrics for specific business accounts and business units.
Contact Insights — Access detailed profiles and survey history for individual account contacts.
Revenue Impact Analysis — List revenue data associated with accounts to understand experience-driven growth.

The CustomerGauge MCP Server exposes 10 tools through the Vinkius. Connect it to Claude Desktop in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect CustomerGauge to Claude Desktop via MCP

Follow these steps to integrate the CustomerGauge MCP Server with Claude Desktop.

Open Claude Desktop Settings

Go to Settings → Developer → Edit Config to open claude_desktop_config.json

Add the MCP Server

Paste the configuration above into the mcpServers section

Restart Claude Desktop

Close and reopen Claude Desktop to load the new server

Start using CustomerGauge

Look for the 🔌 icon in the chat. your 10 tools are now available

Why Use Claude Desktop with the CustomerGauge MCP Server

Claude Desktop by Anthropic provides unique advantages when paired with CustomerGauge through the Model Context Protocol.

Claude Desktop is the reference MCP client. it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available

Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface

Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions

Enterprise-grade security with local config storage. your tokens never leave your machine, and connections go directly to Vinkius Edge network

CustomerGauge + Claude Desktop Use Cases

Practical scenarios where Claude Desktop combined with the CustomerGauge MCP Server delivers measurable value.

Interactive data exploration: ask Claude to query DNS records, look up WHOIS data, and cross-reference results in a single conversation

Ad-hoc security audits: type a domain name and let Claude enumerate subdomains, check DNS history, and flag configuration anomalies. all through natural language

Executive briefings: generate comprehensive domain intelligence reports by asking Claude to compile findings into a formatted summary

Learning and training: new team members can explore API capabilities conversationally without needing to read documentation

CustomerGauge MCP Tools for Claude Desktop (10)

These 10 tools become available when you connect CustomerGauge to Claude Desktop via MCP:

get_account_nps

Resolves quantitative satisfaction scores. Interacts with the sentiment aggregation engine. Get the Net Promoter Score (NPS) for a specific account

get_business_unit_nps

Resolves organizational performance data. Interacts with the business unit hierarchy. Get NPS metrics for a specific business unit

get_contact_profile

Resolves interaction history and individual sentiment trends. Interacts with the customer lifecycle boundary. Get detailed profile and survey history for a contact

get_portfolio_nps_summary

Resolves global experience metrics. Touches the executive reporting boundary. Get an overall NPS summary across your entire account portfolio

get_response_details

Resolves verbatim comments, respondent metadata, and driver scores. Touches the granular feedback analytics boundary. Get full details for a specific survey response

list_account_contacts

Resolves contact identifiers and associated account links. Touches the CRM and relationship boundary. List contacts associated with your business accounts

list_b2b_accounts

Resolves account IDs, names, and organizational mappings. Touches the account management and segmentation boundary. List all business accounts managed in CustomerGauge

list_revenue_impact_data

Resolves monetary values and account associations for ROI calculation. Touches the financial data integration boundary. List revenue data associated with accounts for experience impact analysis

list_survey_responses

Resolves response IDs, scores (NPS), and timestamp data. Interacts with the survey response repository. List all customer survey responses in CustomerGauge

search_responses_by_keyword

Resolves feedback entries matching the query keyword. Touches the indexed text search boundary. Search through survey comments and feedback by keyword

Example Prompts for CustomerGauge in Claude Desktop

Ready-to-use prompts you can give your Claude Desktop agent to start working with CustomerGauge immediately.

"List all survey responses received this morning."

"What is the current NPS for account 'Global Logistics'?"

"Search for feedback containing the word 'pricing'."

Troubleshooting CustomerGauge MCP Server with Claude Desktop

Common issues when connecting CustomerGauge to Claude Desktop through the Vinkius, and how to resolve them.

Server not appearing after restart

Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).

Authentication error

Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.

Tools not showing in chat

Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting. wait a few seconds.

CustomerGauge + Claude Desktop FAQ

Common questions about integrating CustomerGauge MCP Server with Claude Desktop.

How does Claude Desktop discover MCP tools?

When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.

What happens if the MCP server is temporarily unavailable?

Claude Desktop handles disconnections gracefully. if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.

Can I connect multiple MCP servers simultaneously?

Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.

Is there a limit on the number of tools per server?

Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.

Does Claude Desktop support Streamable HTTP transport?

Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL. Claude auto-negotiates the transport protocol.