Daktela MCP Server with 12 Tools Ready for AI Agents
GDPR Free for SubscribersHandle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform. Unlock 12 tools ready out of the box. Connect this App Connector to instantly empower AI agents like Claude Code, Cursor, or any MCP-compatible client with advanced capabilities.
Ask AI about this App Connector
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What is the Daktela MCP Server?
The Daktela MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Daktela via 12 tools. Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (12)
Tools for your AI Agents to operate Daktela
Ask your AI agent "List all active activities in the contact center." and get the answer without opening a single dashboard. With 12 tools connected to real Daktela data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →The Daktela App Connector works with every AI agent you already use
…and any MCP-compatible client
Use all 12 Daktela tools with your AI agents right now
Empower your AI agents to connect to Daktela and securely perform advanced actions on Vinkius infrastructure. Beyond a simple connection, you gain an advanced AI Gateway that provides complete visibility into agent activity, ensuring maximum governance and optimized token usage.
Create a new CRM contact
Create a new ticket
Get current user information
Get details of a specific ticket
List CRM accounts
List recent activities in Daktela
List call history
List CRM contacts
List email history
List contact center queues
List support tickets
List Daktela users
What the Daktela MCP Server unlocks
Connect your Daktela omnichannel contact center to any AI agent and simplify how you coordinate customer support, track communication history, and manage CRM records through natural conversation.
What you can do
- Ticket Lifecycle — Create, list, and query support tickets and cases to ensure customer issues are resolved promptly.
- Omnichannel Activities — Monitor real-time and past activities across calls, emails, and chats within your center.
- CRM Control — List and create contacts and accounts (companies) to maintain an organized customer directory.
- Call & Email History — Retrieve detailed logs of past phone interactions and email threads for audit and reporting.
- Team & Queue Coordination — List configured queues and system users to manage agent distribution effectively.
- Profile Oversight — Fetch your authenticated user profile and verify system configurations directly from the agent.
How it works
1. Subscribe to this server
2. Enter your Daktela Domain and Access Token (found in your user settings)
3. Start managing your omnichannel communications from Claude, Cursor, or any MCP client
Who is this for?
- Support Team Leads — quickly check ticket statuses and monitor queue volumes via simple AI commands.
- Customer Service Agents — create CRM contacts and log activities directly from the workspace.
- Operations Managers — verify call history and retrieve agent distribution metadata via the AI assistant.
Frequently asked questions about the Daktela MCP Server
Can I see all the open tickets in my Daktela account?
Yes! Use the list_tickets tool. Your agent will retrieve the complete directory of support cases, which you can then filter or summarize.
How do I create a new contact in the Daktela CRM?
Use the create_contact action. Provide the first name, last name, and optional email or phone number to register the person in your CRM database instantly.
Is it possible to list the history of past phone calls via AI?
Absolutely. Use the list_call_history query. The agent will retrieve a detailed log of past voice interactions, including participants and durations.
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