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Daktela MCP Server for OpenAI Agents SDKGive OpenAI Agents SDK instant access to 12 tools to Create Contact, Create Ticket, Get Me, and more

Built by Vinkius GDPR 12 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Daktela through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Use with Your AI Agent

Ask AI about this App Connector for OpenAI Agents SDK

Open in ChatGPT Open in Claude Open in Perplexity

The Daktela app connector for OpenAI Agents SDK is a standout in the Communication Messaging category — giving your AI agent 12 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

python
import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="Daktela Assistant",
            instructions=(
                "You help users interact with Daktela. "
                "You have access to 12 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from Daktela"
        )
        print(result.final_output)

asyncio.run(main())
Daktela
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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Daktela MCP Server

Connect your Daktela omnichannel contact center to any AI agent and simplify how you coordinate customer support, track communication history, and manage CRM records through natural conversation.

The OpenAI Agents SDK auto-discovers all 12 tools from Daktela through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Daktela, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

What you can do

  • Ticket Lifecycle — Create, list, and query support tickets and cases to ensure customer issues are resolved promptly.
  • Omnichannel Activities — Monitor real-time and past activities across calls, emails, and chats within your center.
  • CRM Control — List and create contacts and accounts (companies) to maintain an organized customer directory.
  • Call & Email History — Retrieve detailed logs of past phone interactions and email threads for audit and reporting.
  • Team & Queue Coordination — List configured queues and system users to manage agent distribution effectively.
  • Profile Oversight — Fetch your authenticated user profile and verify system configurations directly from the agent.

The Daktela MCP Server exposes 12 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 12 Daktela tools available for OpenAI Agents SDK

When OpenAI Agents SDK connects to Daktela through Vinkius, your AI agent gets direct access to every tool listed below — spanning omnichannel, contact-center, voip, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_contact

Create a new CRM contact

create_ticket

Create a new ticket

get_me

Get current user information

get_ticket

Get details of a specific ticket

list_accounts

List CRM accounts

list_activities

List recent activities in Daktela

list_call_history

List call history

list_contacts

List CRM contacts

list_email_history

List email history

list_queues

List contact center queues

list_tickets

List support tickets

list_users

List Daktela users

Connect Daktela to OpenAI Agents SDK via MCP

Follow these steps to wire Daktela into OpenAI Agents SDK. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

01

Install the SDK

Run pip install openai-agents in your Python environment
02

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com
03

Run the script

Save the code above and run it: python agent.py
04

Explore tools

The agent will automatically discover 12 tools from Daktela

Why Use OpenAI Agents SDK with the Daktela MCP Server

OpenAI Agents SDK provides unique advantages when paired with Daktela through the Model Context Protocol.

01

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

02

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

03

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

04

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

Daktela + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the Daktela MCP Server delivers measurable value.

01

Automated workflows: build agents that query Daktela, process the data, and trigger follow-up actions autonomously

02

Multi-agent orchestration: create specialist agents. one queries Daktela, another analyzes results, a third generates reports

03

Data enrichment pipelines: stream data through Daktela tools and transform it with OpenAI models in a single async loop

04

Customer support bots: agents query Daktela to resolve tickets, look up records, and update statuses without human intervention

Example Prompts for Daktela in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Daktela immediately.

01

"List all active activities in the contact center."

02

"Create a support ticket: 'Login issue' for contact 'cont_10293'."

03

"Show me the email history for contact 'cont_5521'."

Troubleshooting Daktela MCP Server with OpenAI Agents SDK

Common issues when connecting Daktela to OpenAI Agents SDK through the Vinkius, and how to resolve them.

01

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents
02

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

Daktela + OpenAI Agents SDK FAQ

Common questions about integrating Daktela MCP Server with OpenAI Agents SDK.

01

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.
02

Can I use multiple MCP servers in one agent?

Yes. Pass a list of MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.
03

Does the SDK support streaming responses?

Yes. The SDK supports SSE and Streamable HTTP transports, both of which work natively with Vinkius.