How to Use the Dashly MCP in Claude

Q: Which channels can Claude Desktop access in Dashly?

Claude Desktop calls listchannels to view all active communication lines. This allows your agent to sort messages by channel and reply to the correct support queue.

Talk to your Dashly users and reply to live chat threads directly from your Claude Desktop interface.

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Connect Dashly MCP to Claude Desktop

Create your Vinkius account to connect Dashly to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Dashly with Claude Desktop

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Close support tickets directly inside Claude Desktop

This MCP Server lets Claude Desktop fetch conversations using `list_conversations` and `get_conversation` so you can read customer messages without opening a browser. You see exactly what the customer wrote right in your chat window. When you draft a response, Claude Desktop sends it instantly with `send_reply`. You don't have to copy-paste responses between tools or open another browser tab to resolve issues.

Update customer profiles during live chats

Dashly profiles update on the fly when you run `set_user_props` and `get_user_details` from your Claude Desktop prompt. Your agent pulls up-to-date user metadata to understand who is asking for help. Instead of guessing, you ask Claude Desktop to check their current plan or trial status. You edit custom fields right there, keeping customer data clean while you chat.

Track user behavior on your site

Running this MCP Server inside Claude Desktop lets you trigger custom events using `track_event` to log customer interactions. This tool logs actions like feature usage or page views without manual database entries. You verify what gets logged and make adjustments on the fly. It is the easiest way to test event triggers during development.

Setup guide

Set up Dashly MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Dashly MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Dashly MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under dashly-mcp.

json

{
  "mcpServers": {
    "dashly-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Dashly. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Dashly MCP in Claude Desktop

Open your Claude Desktop configuration file and add the Dashly server configuration under the `mcpServers` key. Restart the app, and you will see the hammer icon indicating the support tools are active.

Yes, you can add Dashly as a custom connector in your claude.ai settings. Paste the remote MCP server HTTPS URL provided by Vinkius, complete the authentication, and start managing conversations in your browser.

Claude Desktop calls `list_channels` to view all active communication lines. This allows your agent to sort messages by channel and reply to the correct support queue.

No, you do not need to write code to run this server. Once connected, your Claude Desktop agent uses simple text commands to read and write support data.

Your customer chat logs and user profiles stay protected because Vinkius runs this connection in a secure sandbox. No support data is stored on external servers, and all communications are encrypted.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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