MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Five9 MCP Server

Name: Five9
Availability: InStock
Author: Vinkius

five9.com

Built by Vinkius GDPR ToolsFree for Subscribers

Monitor agents, manage call states, and track real-time contact center stats via AI agents with Five9.

Get MCP Server for AI Agents

Ask AI about this MCP Server

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

AI Agent→Vinkius

High Security·Kill Switch·Plug and Play

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

What is the Five9 MCP Server?

The Five9 MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Five9 via 11 tools. Monitor agents, manage call states, and track real-time contact center stats via AI agents with Five9. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (11)

get_agent_stateget_statisticslist_active_interactionslist_agent_groupslist_agent_stateslist_campaignslist_skillslist_userslogout_sessionterminate_interactionupdate_agent_state

Tools for your AI Agents to operate Five9

Ask your AI agent "Show me the current state of all agents." and get the answer without opening a single dashboard. With 11 tools connected to real Five9 data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

Build your own MCP Server with our secure development framework →

Vinkius works with every AI agent you already use

…and any MCP-compatible client

Five9 MCP Server capabilities

11 tools

get_agent_state

Get specific agent state

get_statistics

Get real-time statistics

list_active_interactions

List active interactions

list_agent_groups

List agent groups

list_agent_states

List all agent states

list_campaigns

List all campaigns

list_skills

List all skills

list_users

List all users

logout_session

Logout supervisor session

terminate_interaction

Terminate an interaction

update_agent_state

g., READY, NOT_READY, LOGOUT). Force update agent state

What the Five9 MCP Server unlocks

Connect your Five9 account to any AI agent and automate your contact center management through the Model Context Protocol (MCP). Five9 is a leading cloud contact center solution, and with this server, supervisors and administrators can monitor agent states, manage active interactions, and fetch real-time performance statistics directly through natural conversation.

What you can do

Agent State Monitoring — List the operational states of all agents and retrieve detailed state information for specific individuals.
Campaign & Skill Overview — Access all configured campaigns and skills to understand your contact center's distribution and capacity.
Interaction Management — List all active call or digital interactions and force-terminate sessions when necessary.
Real-time Statistics — Fetch high-level contact center metrics to keep your pulse on performance without leaving your chat interface.
Remote Agent Control — Update an agent's state (e.g., force to READY or LOGOUT) remotely to manage floor coverage efficiently.
User & Group Discovery — List all users and agent groups defined in your organization for better context and reporting.
Seamless Session Management — The server handles secure login and session token management automatically.

How it works

1. Subscribe to this server through the Vinkius Marketplace
2. Enter your Five9 VCC Username and Password
3. Start managing your contact center operations from Claude, Cursor, or any MCP client

Who is this for?

Contact Center Supervisors — quickly check agent availability and interaction counts while managing floor operations.
Operations Managers — get a real-time overview of campaign performance and skill distribution through simple AI commands.
Support Leads — monitor active support interactions and update agent states to ensure optimal customer service levels.

Frequently asked questions about the Five9 MCP Server

What agent states can I set using this server?

You can use the 'update_agent_state' tool to force an agent into common operational states such as 'READY' (available for calls), 'NOT_READY' (unavailable), or 'LOGOUT' (ends the agent session).

Is the statistics tool real-time?

Yes! The 'get_statistics' tool fetches the current high-level metrics from your Five9 organization, providing an up-to-the-minute view of contact center performance and volumes.

Can I see who is currently on a call?

Absolutely. Use the 'list_active_interactions' tool to see all ongoing calls and digital interactions, including details about the participating agents and interaction durations.