How to Use the Five9 MCP in Mastra AI

Q: Can I run multi-step campaigns with this setup?

Yes. You can use listcampaigns to check active outbound lists, then trigger state updates or user assignments based on the results of your workflow branches.

Automate complex Five9 supervisor workflows and agent state changes with Mastra AI.

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Connect Five9 MCP to Mastra AI

Create your Vinkius account to connect Five9 to Mastra AI and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Five9 with Mastra AI

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Build Automated Five9 Queue Escalations with Mastra AI

`get_statistics` feeds real-time queue data into your Mastra AI workflow engine using our MCP Server to trigger automatic routing changes. When wait times cross your SLA threshold, the system branches to execute backup protocols. You can build a workflow that automatically alerts supervisors or changes campaign priorities without manual intervention. This keeps your queue balanced during unexpected call spikes.

Manage Agent Burnout via Automated State Transitions

`update_agent_state` lets your Mastra AI workflows move agents to a break state after they handle consecutive high-stress calls. The framework manages these transitions based on custom rules you define. If an agent has been in wrap-up mode too long, the workflow can automatically toggle them back to ready. This prevents queue bottlenecks while ensuring agents get their scheduled downtime.

Clean Up Abandoned Sessions Using this MCP Server

`terminate_interaction` runs inside Mastra AI error-handling branches to clean up stuck calls when a customer disconnects. The workflow engine automatically retries the termination if the first attempt fails. This keeps your active database accurate without requiring manual intervention from IT. Your workflows can run these cleanups in the background while supervisors focus on live queues.

Setup guide

Set up Five9 MCP in Mastra AI

Prerequisites

Node.js 18+ and a TypeScript project
@mastra/mcp + @mastra/core packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run npm install @mastra/mcp @mastra/core plus your preferred model provider (e.g. @ai-sdk/openai).
2

Configure the MCPClient
Create an MCPClient with your Vinkius endpoint as a URL object. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Discover and inject tools
Call mcpClient.listTools() and spread the result into your agent's tools object. All Five9 tools become native Mastra tools.
4

Run with any model
Swap openai("gpt-4o") for any AI SDK-compatible provider. Call agent.generate() and the agent routes tool calls through MCP automatically.

agent.ts

import { MCPClient } from "@mastra/mcp";
import { Agent } from "@mastra/core/agent";
import { openai } from "@ai-sdk/openai";

const mcpClient = new MCPClient({
  id: "five9-mcp-client",
  servers: {
    "five9-mcp": {
      url: new URL(
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
      ),
    },
  },
});

const agent = new Agent({
  name: "Five9 Agent",
  model: openai("gpt-4o"),
  instructions: "You have access to Five9 tools.",
  tools: {
    ...(await mcpClient.listTools()),
  },
});

const result = await agent.generate(
  "List recent Five9 transactions"
);
console.log(result.text);

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Common questions about Five9 MCP in Mastra AI

You can use Mastra's built-in workflow engine to wrap tools like `update_agent_state` in a retry block. If the API times out, the framework backs off and tries the state change again.

Yes. You can set requireToolApproval on critical actions like `terminate_interaction`. This pauses the workflow and waits for a supervisor to confirm before killing the active call.

You define your supervisor credentials in your environment variables. The MCP client picks them up automatically when instantiating the server connection.

Yes. You can use `list_campaigns` to check active outbound lists, then trigger state updates or user assignments based on the results of your workflow branches.

The integration processes your agent IDs, queue stats, and campaign lists entirely within your local deployment. Vinkius ensures the underlying MCP Server runs in a zero-trust sandbox, preventing any data leaks.

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