How do I get an Access Key for Gainsight?

Log in to your Gainsight NXT instance, navigate to Administration > Connectors 2.0 > Gainsight API, and generate a new Access Key.

What is the 'Domain' required for setup?

Your domain is the base URL of your cloud instance (e.g., 'acme.gainsightcloud.com'). Do not include 'https://' or any path prefixes.

Can I log activity directly to the customer timeline?

Yes! Use the 'log_timeline_activity' tool. Provide the subject, note, and the associated Company ID to instantly add an entry to their timeline.

Are health scores accessible via the agent?

Yes, when you use 'get_company_health', the agent retrieves the current health score metadata along with the assigned CSM and other attributes.

Gainsight CS MCP Server for AutoGen 12 tools — connect in under 2 minutes

Name: Gainsight CS
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Gainsight CS as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="gainsight_cs_agent",
            tools=tools,
            system_message=(
                "You help users with Gainsight CS. "
                "12 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gainsight CS MCP Server

Connect your Gainsight Customer Success (NXT) instance to any AI agent to automate your customer retention and engagement operations through the Model Context Protocol (MCP). Gainsight is the industry-standard platform for customer success, empowering CSMs to manage health scores, track activities, and close CTAs. This MCP server enables you to retrieve company metadata, log timeline events, and oversee cockpit tasks directly through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Gainsight CS tools. Connect 12 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

Key Features

Company Health Oversight — List all customer companies, retrieve detailed profiles including health scores, and verify CSM assignments instantly.
Timeline Activity Management — Access the customer activity timeline and programmatically log new calls, meetings, or notes directly from your chat interface.
People & Contact Data — Access detailed profile information for customers and partners managed within the Gainsight People object.
Cockpit Automation — List and manage Calls to Action (CTAs) and associated tasks to stay on top of your retention playbook.
Workforce Insights — Verify your own identity and profile details to ensure you are working in the correct account context.
Real-time Synchronization — Keep your customer success strategy accessible to your AI assistant without leaving your primary workspace.
NXT API Integration — Leverage the power of the Gainsight NXT platform with secure header-based authentication.

The Gainsight CS MCP Server exposes 12 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gainsight CS to AutoGen via MCP

Follow these steps to integrate the Gainsight CS MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 12 tools from Gainsight CS automatically

Why Use AutoGen with the Gainsight CS MCP Server

AutoGen provides unique advantages when paired with Gainsight CS through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Gainsight CS tools to solve complex tasks

Role-based architecture lets you assign Gainsight CS tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Gainsight CS tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Gainsight CS tool responses in an isolated environment

Gainsight CS + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Gainsight CS MCP Server delivers measurable value.

Collaborative analysis: one agent queries Gainsight CS while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Gainsight CS, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Gainsight CS data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Gainsight CS responses in a sandboxed execution environment

Gainsight CS MCP Tools for AutoGen (12)

These 12 tools become available when you connect Gainsight CS to AutoGen via MCP:

get_company_health

Get company metadata

get_cta_metadata

Get CTA details

get_my_identity

Get current user profile

get_person_details

Get person metadata

get_task_metadata

Get task details

list_calls_to_action

List cockpit CTAs

list_cockpit_tasks

List cockpit tasks

list_crm_people

List Gainsight people

list_customer_companies

List Gainsight companies

list_timeline_events

List timeline activities

log_timeline_activity

Log new activity

verify_api_connection

Verify connection

Example Prompts for Gainsight CS in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Gainsight CS immediately.

"List my top 5 customer companies and their health scores."

"Log a 'Call' activity for 'Acme Corp' (ID: 12345) saying 'Discussed Q4 renewal'."

"Show me all pending CTAs in my Gainsight cockpit."

Troubleshooting Gainsight CS MCP Server with AutoGen

Common issues when connecting Gainsight CS to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Gainsight CS + AutoGen FAQ

Common questions about integrating Gainsight CS MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Gainsight CS tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.