How do I get an Access Key for Gainsight?

Log in to your Gainsight NXT instance, navigate to Administration > Connectors 2.0 > Gainsight API, and generate a new Access Key.

What is the 'Domain' required for setup?

Your domain is the base URL of your cloud instance (e.g., 'acme.gainsightcloud.com'). Do not include 'https://' or any path prefixes.

Can I log activity directly to the customer timeline?

Yes! Use the 'log_timeline_activity' tool. Provide the subject, note, and the associated Company ID to instantly add an entry to their timeline.

Are health scores accessible via the agent?

Yes, when you use 'get_company_health', the agent retrieves the current health score metadata along with the assigned CSM and other attributes.

Gainsight CS MCP Server for Claude Desktop 12 tools — connect in under 2 minutes

Name: Gainsight CS
Availability: InStock
Author: Vinkius

modelcontextprotocol.io/quickstart/user

Built by Vinkius GDPR 12 Tools IDE

Claude Desktop is Anthropic's native application for interacting with Claude AI models on macOS and Windows. It was the first consumer application to ship with built-in MCP support, making it the reference implementation for the Model Context Protocol standard.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Gainsight CS and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "gainsight-cs": {
      // Your Vinkius token — get it at cloud.vinkius.com
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gainsight CS MCP Server

Connect your Gainsight Customer Success (NXT) instance to any AI agent to automate your customer retention and engagement operations through the Model Context Protocol (MCP). Gainsight is the industry-standard platform for customer success, empowering CSMs to manage health scores, track activities, and close CTAs. This MCP server enables you to retrieve company metadata, log timeline events, and oversee cockpit tasks directly through natural conversation.

Claude Desktop is the definitive way to connect Gainsight CS to your AI workflow. Add the Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 12 tools in the chat interface — ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.

Key Features

Company Health Oversight — List all customer companies, retrieve detailed profiles including health scores, and verify CSM assignments instantly.
Timeline Activity Management — Access the customer activity timeline and programmatically log new calls, meetings, or notes directly from your chat interface.
People & Contact Data — Access detailed profile information for customers and partners managed within the Gainsight People object.
Cockpit Automation — List and manage Calls to Action (CTAs) and associated tasks to stay on top of your retention playbook.
Workforce Insights — Verify your own identity and profile details to ensure you are working in the correct account context.
Real-time Synchronization — Keep your customer success strategy accessible to your AI assistant without leaving your primary workspace.
NXT API Integration — Leverage the power of the Gainsight NXT platform with secure header-based authentication.

The Gainsight CS MCP Server exposes 12 tools through the Vinkius. Connect it to Claude Desktop in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gainsight CS to Claude Desktop via MCP

Follow these steps to integrate the Gainsight CS MCP Server with Claude Desktop.

Open Claude Desktop Settings

Go to Settings → Developer → Edit Config to open claude_desktop_config.json

Add the MCP Server

Paste the configuration above into the mcpServers section

Restart Claude Desktop

Close and reopen Claude Desktop to load the new server

Start using Gainsight CS

Look for the 🔌 icon in the chat — your 12 tools are now available

Why Use Claude Desktop with the Gainsight CS MCP Server

Claude Desktop by Anthropic provides unique advantages when paired with Gainsight CS through the Model Context Protocol.

Claude Desktop is the reference MCP client — it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available

Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface

Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions

Enterprise-grade security with local config storage — your tokens never leave your machine, and connections go directly to the Vinkius Edge network

Gainsight CS + Claude Desktop Use Cases

Practical scenarios where Claude Desktop combined with the Gainsight CS MCP Server delivers measurable value.

Interactive data exploration: ask Claude to query DNS records, look up WHOIS data, and cross-reference results in a single conversation

Ad-hoc security audits: type a domain name and let Claude enumerate subdomains, check DNS history, and flag configuration anomalies — all through natural language

Executive briefings: generate comprehensive domain intelligence reports by asking Claude to compile findings into a formatted summary

Learning and training: new team members can explore API capabilities conversationally without needing to read documentation

Gainsight CS MCP Tools for Claude Desktop (12)

These 12 tools become available when you connect Gainsight CS to Claude Desktop via MCP:

get_company_health

Get company metadata

get_cta_metadata

Get CTA details

get_my_identity

Get current user profile

get_person_details

Get person metadata

get_task_metadata

Get task details

list_calls_to_action

List cockpit CTAs

list_cockpit_tasks

List cockpit tasks

list_crm_people

List Gainsight people

list_customer_companies

List Gainsight companies

list_timeline_events

List timeline activities

log_timeline_activity

Log new activity

verify_api_connection

Verify connection

Example Prompts for Gainsight CS in Claude Desktop

Ready-to-use prompts you can give your Claude Desktop agent to start working with Gainsight CS immediately.

"List my top 5 customer companies and their health scores."

"Log a 'Call' activity for 'Acme Corp' (ID: 12345) saying 'Discussed Q4 renewal'."

"Show me all pending CTAs in my Gainsight cockpit."

Troubleshooting Gainsight CS MCP Server with Claude Desktop

Common issues when connecting Gainsight CS to Claude Desktop through the Vinkius, and how to resolve them.

Server not appearing after restart

Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).

Authentication error

Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.

Tools not showing in chat

Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting — wait a few seconds.

Gainsight CS + Claude Desktop FAQ

Common questions about integrating Gainsight CS MCP Server with Claude Desktop.

How does Claude Desktop discover MCP tools?

When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.

What happens if the MCP server is temporarily unavailable?

Claude Desktop handles disconnections gracefully — if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.

Can I connect multiple MCP servers simultaneously?

Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.

Is there a limit on the number of tools per server?

Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.

Does Claude Desktop support Streamable HTTP transport?

Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL — Claude auto-negotiates the transport protocol.