How do I get an Access Key for Gainsight?

Log in to your Gainsight NXT instance, navigate to Administration > Connectors 2.0 > Gainsight API, and generate a new Access Key.

What is the 'Domain' required for setup?

Your domain is the base URL of your cloud instance (e.g., 'acme.gainsightcloud.com'). Do not include 'https://' or any path prefixes.

Can I log activity directly to the customer timeline?

Yes! Use the 'log_timeline_activity' tool. Provide the subject, note, and the associated Company ID to instantly add an entry to their timeline.

Are health scores accessible via the agent?

Yes, when you use 'get_company_health', the agent retrieves the current health score metadata along with the assigned CSM and other attributes.

Gainsight CS MCP Server for Google ADK 12 tools — connect in under 2 minutes

Name: Gainsight CS
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Gainsight CS as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="gainsight_cs_agent",
    instruction=(
        "You help users interact with Gainsight CS "
        "using 12 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gainsight CS MCP Server

Connect your Gainsight Customer Success (NXT) instance to any AI agent to automate your customer retention and engagement operations through the Model Context Protocol (MCP). Gainsight is the industry-standard platform for customer success, empowering CSMs to manage health scores, track activities, and close CTAs. This MCP server enables you to retrieve company metadata, log timeline events, and oversee cockpit tasks directly through natural conversation.

Google ADK natively supports Gainsight CS as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

Key Features

Company Health Oversight — List all customer companies, retrieve detailed profiles including health scores, and verify CSM assignments instantly.
Timeline Activity Management — Access the customer activity timeline and programmatically log new calls, meetings, or notes directly from your chat interface.
People & Contact Data — Access detailed profile information for customers and partners managed within the Gainsight People object.
Cockpit Automation — List and manage Calls to Action (CTAs) and associated tasks to stay on top of your retention playbook.
Workforce Insights — Verify your own identity and profile details to ensure you are working in the correct account context.
Real-time Synchronization — Keep your customer success strategy accessible to your AI assistant without leaving your primary workspace.
NXT API Integration — Leverage the power of the Gainsight NXT platform with secure header-based authentication.

The Gainsight CS MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gainsight CS to Google ADK via MCP

Follow these steps to integrate the Gainsight CS MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 12 tools from Gainsight CS via MCP

Why Use Google ADK with the Gainsight CS MCP Server

Google ADK provides unique advantages when paired with Gainsight CS through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Gainsight CS

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Gainsight CS tools with BigQuery, Vertex AI, and Cloud Functions

Gainsight CS + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Gainsight CS MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Gainsight CS and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Gainsight CS tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Gainsight CS regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Gainsight CS

Gainsight CS MCP Tools for Google ADK (12)

These 12 tools become available when you connect Gainsight CS to Google ADK via MCP:

get_company_health

Get company metadata

get_cta_metadata

Get CTA details

get_my_identity

Get current user profile

get_person_details

Get person metadata

get_task_metadata

Get task details

list_calls_to_action

List cockpit CTAs

list_cockpit_tasks

List cockpit tasks

list_crm_people

List Gainsight people

list_customer_companies

List Gainsight companies

list_timeline_events

List timeline activities

log_timeline_activity

Log new activity

verify_api_connection

Verify connection

Example Prompts for Gainsight CS in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Gainsight CS immediately.

"List my top 5 customer companies and their health scores."

"Log a 'Call' activity for 'Acme Corp' (ID: 12345) saying 'Discussed Q4 renewal'."

"Show me all pending CTAs in my Gainsight cockpit."

Troubleshooting Gainsight CS MCP Server with Google ADK

Common issues when connecting Gainsight CS to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Gainsight CS + Google ADK FAQ

Common questions about integrating Gainsight CS MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.