How to Use the Gainsight PX MCP in Claude

Q: Can I use Claude Desktop to segment users in Gainsight PX?

Yes, you can. Use listpxusers inside Claude Desktop to query specific segments, and then run getuserdetails to inspect individual Gainsight PX profiles right inside the chat.

Q: Does Claude Desktop support tracking custom server events in Gainsight PX?

Absolutely. Your agent uses trackserverevent to send custom payloads directly to your Gainsight PX account, making it easy to test tracking schemas from Claude Desktop.

Q: How do I check if my connection is active?

The agent runs verifyapiconnection to check your API key status. It tells you immediately if your Gainsight PX credentials are valid or if you need to update your Claude Desktop configuration.

Get live Gainsight PX product analytics and engagement metrics directly inside your Claude Desktop chat.

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Connect Gainsight PX MCP to Claude Desktop

Create your Vinkius account to connect Gainsight PX to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Gainsight PX with Claude Desktop

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Track product usage events inside Claude Desktop

`track_server_event` sends custom event logs directly from your Claude Desktop chat to your Gainsight PX instance. You don't need to write custom curl commands or open a terminal to test event tracking in Claude Desktop anymore. Ask your Claude Desktop agent to log specific user actions, and it fires the Gainsight PX payload instantly. This MCP Server setup relies on the `verify_api_connection` tool to check your credentials before shipping data to Gainsight PX. It keeps your Claude Desktop event pipeline clean and ensures your test runs register exactly when and how you expect them to.

Manage user profiles using this MCP Server

`identify_px_user` syncs user profiles and updates metadata fields inside Gainsight PX straight from your conversation. Instead of manually editing JSON payloads in a separate console, you tell Claude Desktop what properties to update. The agent formats the data and updates the record. You can also run `get_user_details` to verify the changes took effect immediately. It cuts down on context switching when you are debugging user onboarding flows or verifying custom attributes inside Claude Desktop.

Audit active in-app guides and surveys

`list_px_engagements` pulls all active guides, sliders, and NPS surveys directly into your Claude Desktop workspace. You can quickly see which engagements are live without digging through the Gainsight PX admin UI. It gives you a clean list of what your users are seeing in real-time. Combine this with `list_px_products` to filter your engagements by specific product lines or application modules. Your product management team gets instant visibility into active Gainsight PX campaigns right inside the Claude Desktop chat window.

Setup guide

Set up Gainsight PX MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Gainsight PX MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Gainsight PX MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under gainsight-px-mcp.

json

{
  "mcpServers": {
    "gainsight-px-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gainsight PX. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Gainsight PX MCP in Claude Desktop

You configure this MCP Server by adding the server details to your local `claude_desktop_config.json` file. Once you restart the desktop app, the Gainsight PX tools appear under the hammer icon in your Claude Desktop chat window.

Yes, you can. Use `list_px_users` inside Claude Desktop to query specific segments, and then run `get_user_details` to inspect individual Gainsight PX profiles right inside the chat.

Absolutely. Your agent uses `track_server_event` to send custom payloads directly to your Gainsight PX account, making it easy to test tracking schemas from Claude Desktop.

The agent runs `verify_api_connection` to check your API key status. It tells you immediately if your Gainsight PX credentials are valid or if you need to update your Claude Desktop configuration.

This server processes your Gainsight PX user details and account metadata strictly within your local Claude Desktop environment. No tracking data or API payloads are stored on external intermediate servers; everything flows directly between your machine and the PX endpoints.

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