How to Use the Helpwise MCP in Google ADK

Q: Can I filter which Helpwise tools are exposed to Google ADK?

You can use the toolnames filter in your McpToolset configuration. This lets you restrict access to only the Helpwise operations your agent needs to perform.

Integrate Helpwise with Google ADK. Build enterprise agents that handle messaging and shared inbox tasks on Google Cloud.

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Connect Helpwise MCP to Google ADK

Create your Vinkius account to connect Helpwise to Google ADK and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Helpwise with Google ADK

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Sync Helpwise mailboxes with Google ADK

Your agents can now list and monitor shared mailboxes using the `list_mailboxes` tool. This allows your Google ADK setup to poll for new messages across your entire support team. It brings your communication data into the same environment as your BigQuery datasets. Your agent can now reason over support history alongside your operational metrics.

Context-aware messaging for agents

Use `get_conversation_details` to feed specific thread history into your Gemini-powered agent. This gives your agent the context it needs to generate accurate, helpful responses for your customers. Your agent understands the full history of a ticket before it acts. It no longer operates on partial information, reducing the risk of redundant or incorrect replies.

Team coordination with Google ADK

Your agent can query `list_team_members` to understand who is available to handle specific customer issues. It uses this information to route tasks or update internal statuses automatically. This keeps your team operations running smoothly. Your agent manages the assignment logic based on the real-time availability of your support staff.

Setup guide

Set up Helpwise MCP in Google ADK

Prerequisites

Python 3.10+ installed
google-adk package (pip install google-adk)
Active Vinkius subscription with a valid endpoint token

1

Install Google ADK

Run pip install google-adk to install the Agent Development Kit. MCP support is included via the McpToolset class.
2

Connect via SSE transport

Use McpToolset.from_server() with SseServerParams pointing to your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Create an LlmAgent

Pass the returned mcp_tools list directly to LlmAgent(tools=mcp_tools). The ADK maps each MCP tool to a native Gemini function call — no manual schema definitions required.
4

Run with any Gemini model

The agent works with any Gemini model (gemini-2.0-flash, gemini-2.5-pro, etc.). Copy the full example on the right to get started with Helpwise tools in your ADK agent.

agent.py

from google.adk.agents import LlmAgent
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import SseServerParams

# Connect to the MCP via SSE
mcp_tools, exit_stack = await McpToolset.from_server(
    connection_params=SseServerParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    )
)

# Create your agent with auto-discovered tools
agent = LlmAgent(
    name="Helpwise_agent",
    model="gemini-2.0-flash",
    instruction="You have access to Helpwise tools via MCP.",
    tools=mcp_tools,
)

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Common questions about Helpwise MCP in Google ADK

Yes, you use the McpToolset class to import the Helpwise server into your agent. Google ADK then maps the tools to your agent functions for seamless execution.

You can use the tool_names filter in your McpToolset configuration. This lets you restrict access to only the Helpwise operations your agent needs to perform.

The Helpwise MCP Server manages your API key securely. Your Google ADK agent simply calls the tools, and the server handles the communication with the Helpwise backend.

Gemini models used in Google ADK have high token limits, making them perfect for reading long Helpwise threads. You get the full context of the conversation in one pass.

We enforce strict transport security for all conversation logs and contact details. Your data is never persisted by the server and only flows between your agent and the Helpwise API.

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